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AlphaRooms

3.6

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AlphaRooms Reviews Summary

AlphaRooms has a rating of 3.6 stars from 940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AlphaRooms most frequently mention best price, customer service and many times. AlphaRooms ranks 18th among Hotels sites.

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GB
1 review
0 helpful votes
Follow Alan R.
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Pure Incompetence
January 16, 2018

My call to a London number resulted in me talking to a man whose grasp of English was so poor that I could not understand him and he seemed to have great difficulty in understanding me. I wanted to book a room for me and my wife and two to other rooms for single friends. I was to pay the bill for all. Complete chaos ensued. So many attempts were made to draw money from my credit card that the card company stopped it, suspecting fraud, and I had to phone them to sort it out. I had to supply
3 email addresses and names resulting in three confirmations booking with wrong names. The bills are part paid in full, part to be paid in instalments and part just before the visit. My complaint to the customer service resulted in me being asked to pay £30 per name to correct the errors. Again this communication needed use of the phonetic code to understand each other. There is even more to this but I think enough here to make my point.
My advice keep away

Date of experience: January 16, 2018
GB
1 review
0 helpful votes
Follow Catherine m.
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We used alpharooms to book the accomodation for our next break. The site was easy to use & the transaction completed quickly. As an extra bonus the room was a lot cheaper than on other sites. Will definitely use them again.

Date of experience: January 16, 2018
GB
1 review
0 helpful votes
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I had to amend a recent booking and I was very happy with process, the only thing I would say was that I had great difficulty understanding the operator, the telephone line was very poor.

Date of experience: January 16, 2018
Ireland
1 review
14 helpful votes
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When booking my apartments in Tenerife I shopped around all the different websites and alpharooms was the cheapest. Even 10 cheaper per night than booking with the apartments directly. There was a huge range of apartments and hotels to choose from on alpharooms which is handy but I was looking for a specific apartment complex and was delighted to find it. Very easy website to use and specify your search through the filter option. Will definitely be using alpharooms every time in future.

Date of experience: January 16, 2018
Gibraltar
1 review
0 helpful votes
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Excellent
January 17, 2018

Well cant hardly say much just that when I booked through your website it was very easy and very professional handled as I can have the option of paying in many different ways and the prices are much better than any other travel agent that I have booked through before, my congratulation to the online staff for their manner in treating my booking.

Date of experience: January 16, 2018
GB
1 review
0 helpful votes
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Booking
January 17, 2018

Very good, easy to browse, straight forward, no hassle booked in a flash! Best price available as always... superb...

Date of experience: January 16, 2018
Ireland
1 review
0 helpful votes
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Great efficient service
January 16, 2018

I found the service very easy to use & very straight forward. I found exactly what I was looking for very quickly

Date of experience: January 15, 2018
Ireland
1 review
0 helpful votes
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User friendly
January 16, 2018

Very user friendly site and I love the idea of the payment plan. Customer service is very nice and helpful when a question arises, I love it

Date of experience: January 15, 2018
GB
1 review
0 helpful votes
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Booking
January 16, 2018

It was very easy to book no problem at all. Plus you don't have to pay the full amount at once. In fact you can pay over several months

Date of experience: January 15, 2018
GB
1 review
0 helpful votes
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All fine in booking
January 16, 2018

Not a problem booking a 3rd time with alpharooms,,, would recommend.
E mailed all confirmation documents to me to print,,, paid online.
Spoke to customer service team which were helpful.

Date of experience: January 15, 2018
GB
1 review
0 helpful votes
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Hotel booking
January 16, 2018

Great price. It was cheaper than booking direct with the hotel and was really simple to use. Will def be using again to book hotels in the future.

Date of experience: January 15, 2018
GB
1 review
0 helpful votes
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Cheaper than anyone else
January 16, 2018

Super easy site to navigate. Easy to manipulate findings. E.g. Cheapest or popular etc. Easy payment options. Have recommended to 3 other people and they have booked as well. Good reviews to read about where you are looking at. 10 out of 10

Date of experience: January 15, 2018
GB
1 review
0 helpful votes
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Good price
January 16, 2018

Price looked good but would have preferred to pay in one lump as it was not made clear at the time that there is an admin fee of 4.95 everytime a payment is made. Have now settled the balance!

Date of experience: January 15, 2018
GB
1 review
0 helpful votes
Follow JayneHerbert H.
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Thank you for Alpha Rooms for your January Sale. Myself and 5 other couples have all managed to get an affordable holiday in October half term, thanks to your sale.
We are now very excited!

Date of experience: January 15, 2018
GB
1 review
0 helpful votes
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Great site
January 11, 2018

Have used ALPHAROOMS before but i must say this time was very easy and the price's were very good with no hidden extra's.

Date of experience: January 11, 2018
GB
1 review
0 helpful votes
Follow HELEN G.
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I have just booked my third holiday with Alpharooms. Many online booking sites are difficult to manouver but Alpha rooms couldn't be better added to that the hotel I was looking for was only available with them. I would recommend them to anyone looking for good service at first class priced.

Date of experience: January 10, 2018
Ireland
1 review
0 helpful votes
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Have used these guys for last 5 years. Only gripe is the 4.95 admin charge each time you pay some money off. They will need to review this to stay ahead of the rest

Date of experience: January 9, 2018
GB
1 review
0 helpful votes
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When making a telephone booking I was asked if I wanted to use the £1 deposit option. Was told there would be a £4.95 admin fee, I specifically asked Benjamin if this was a one off charge and was told yes. Later to find out the charge is per payment. Only £4.95 but would have preferred to spend it on my kids.

Trevor

Date of experience: January 9, 2018
Washington
1 review
0 helpful votes
Follow Sallija G.
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We are very pleased with the deal we got from alfarooms. It came our very cheap for the same service compared to others. Payment options that suits all needs. Definitely will be using again.

Date of experience: January 9, 2018
GB
1 review
0 helpful votes
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Easy
January 10, 2018

Please to get a telephone call within the first hour letting me know that my booking hadn't gone through due to an issue. I had not realised and this may have caused me to lose my booking place. This was also late evening so well done

Date of experience: January 9, 2018