AllVetMedReviews 177

Paid for next day air ups shipping, they only sent 2 or the 3 medications I needed. They did not mention to me that they ran our of the third medication. Called them on the phone and was promised a return call back. No call back. Went to chat with then live online, was promised an email at the end of the day. No email. Called again and they told me they would send the package the next day with an email confirmation when it shipped. Still hasn't shipped. Very unreliable and had to make trips to get my medications elsewhere.

I have a terminally ill dog with cancer and another with kidney failure- I ordered meds weeks before out to ensure they would not go without. First time I ordered and got run around and they were weeks later than promised I thought just a fluke. Second time, it is now almost 3 weeks and my dog ended up in ICU because I am out of meds and with thousands in vet bills, saving from online was important. I have yet to get anybody that speaks fluent english----where is this company? Every time they say it is a problem with their distributor and promise a shipment next day. I called them again on Friday 23rd going into a 3 day holiday weekend frantic I have no meds yet. They finally said they would guarantee an overnight shipment to arrive Sat. I stayed at home all day canceling plans waiting for meds... never came. Called today 5/27 and told that there was no documentation of either of my calls on Friday (what a surprise) and there was no way they could or would ship overnight in this case. I was lied to intentionally by a cust svc rep just to get me off the phone! STAY AWAY- THIS IS A SHAM COMPANY AND now I am worried I have bought not original products...

After 3 weeks of waiting on an order and several calls I thought I'd finally get my order because it was marked as shipped with a UPS tracking number. Two days later and still no such tracking number with UPS. Sure enough it had not been shipped. Apparently they ran out of labels so they couldn't ship but gee, wouldn't you know that now the medication is out of stock. Really? Which one -- because in my previous calls it kept switching from Heartgard to Drontal being out of stock? BOTH. So they marked it as shipped (lie), apparently couldn't ship it (lie), and then said we can't because it's out of stock. In every call (I think there were 4 but maybe 5) to them I was told it'd be shipped within 2 days. Today I asked to cancel and refund my money. Sadly they took my $205 back on April 21 when I placed the order. They've never responded to any of my emails and on my first call to them they asked me my password so they could log into my account to adjust my order. I don't know what their problem is but they are lying to customers, pulling dirty fake shipping tricks, and apparently have no concept of order fulfillment.

I ordered. I called. Totally obnoxious answering system first offends you so you want to hang up. Then you get put on hold. After you wait on hold it automatically disconnects you. You try again and get the same thing. You email and get a smarmy response that is also less than adequate. Five days later you get an email saying they shipped your order and they give you a tracking number. Six days after that you find the carrier has never received the package and they only printed a shipping label but never actually sent it. You email them about this. You get no response. This would be a bad business model for retailing sneakers on line, but when you are talking about necessary prescription medications it should be illegal.

STAY AWAY! It has been over a month since I ordered 2, one month supply of K9 Advantix for my dogs. I initially received Advantage. I called and was sent a prepaid mailing label to return the wrong product and was told that they would overnight the correct product as soon as my return was received. It took a week for them to receive my return even though I'm only a couple hours drive away from them. They finally received my return but guess what? They didn't have any K9 Advantix in stock so they had to order it. It has now been a week since they ordered it and they still haven't received it. It has now been over a month since they took my money. I will never order from this company again. I will be contacting my bank for a refund.

DONT ORDER FROM THIS SITE IF YOUR ANIMAL NEEDS MEDICATION!
They immediately take your money and take weeks to mail the medication. I ordered on April 2nd, they took my money and it is now April 16 and they wont answer the phone. I've been on hold with Jessica who needs to speak to her supervisor Angela again for over 25 minutes while I review this site. They got on at one point and said it would arrive by the end of next week. That would be almost 4 weeks from when I ordered it. When I said that was unacceptable, they put me on hold again. DONT ORDER FROM THIS SITE!