AllurezReviews 517

I was looking into purchasing a engagement ring for my now lovely fiance. Upon looking into my options for an online purchase, I was amazed by the wide selection and beautiful rings Allurez.com offered. I immediately called them and their incredible and responsive customer service representatives assisted me with selecting the perfect engagement ring and answered any and all of my questions or concerns. The ring came came the next day and it looked absolutely stunning. I was amazed by the service, quality, and reliability the Allurez team truly has towards their customers. It was a pleasure doing business with them and I most definitely will be making more purchases in the future. I recommend Allurez to anyone who is considering purchasing an engagement ring in the future.

Love Allurez! This site allows you to design your own jewelry to your exact taste. I had picked some options for my Fiancé to browse through and after he chatted with their customer service online (they were so helpful!) he surprised me with the ring. I can't stop looking at it. Its simply gorgeous.

Excellent customer service, and the ring looks even more stunning in person. Also... I was so impressed with the packaging the ring comes in!

My fiancé bought my engagement ring through Allurez. The value was amazing. My ring is beautiful and perfect. I had never heard of Allurez before, but recommend them to all my friends and family now. Their customer service is the amazing. I have never bought from a company that cares so much about their customers. Minda was extremely pleasant to work with. Make sure to ask for her when you call. I will never work with another jeweler ever again. Honestly can't say enough great things about them. We will go back to Allurez to buy my wedding band as well as my fiancés wedding band. We are now customers for life!

We designed our ring at Allurez which makes it extremely unique. Another jewelry store would have charged us many times over the price we paid and I honestly do not think it would have turned out as nice as the Allurez ring.

Thank you so much to the entire Allurez team!

After payment was taken they contacted me to say the $2,000USD+ payment was not accepted and they would refund me. 1 weeks later I ask where my refund is and they say I need to provide a photo of my ID, my Card and filled out an authorization form allowing them to take payment. I provided a photo of my card and ID but refused to fill the auth form, because that would allow them to take another $2000+ at this point I also told them I need the purchase urgently by April 2nd or they I do not want the product.

They then wrote back and said they had passed my order on to their Jewlers. Well time goes by and I am not hearing from them and start to panic because my deadline date I have planned everything around is fast approaching. I contact them and ask what is happening, they respond with a tracking number and state if I want express delivery for the purchase to arrive on time I need to pay another $60.

Poor response times
Poor customer service
Poor FAQ and guidelines for time frames
Poor excuse for human beings

You ruin a paying customs proposal plans because you do not know the first rules of customer service 101:
- Set realistic expectations
- Work to exceed them
- DON'T LIE to a customer. Especially telling them they were refunded when they were not.