AllurezReviews 517

It was very difficult to communicate with them. My ring kept getting delayed more and more without any indication as to why. When I could finally get ahold of them (after many different attempts and messages left) they would consistently tell me that the ring was shipping either at the end of the week or beginning of next week. This went on for a month. Finally they had waited too long and I called to cancel the order. I was told that the order was cancelled and while waiting to see a refund they mailed the ring out when I wasn't home and now I've been fighting with UPS to try and get the ring to send it back to them.

I wish I would have at least got a better response than that my item was being worked on. I bought a gift for my wife as an anniversary gift 2 weeks before the holidays (yes somewhat late...) and I kept asking customer service when it would be available and never got a straight answer. At least they always did reply quickly, but I was left in limbo... I get that there are delays with COVID but I'd at least like an eta. 5 weeks later I emailed them, got the same response and the next day it was shipped... If I had a better idea I could have prepared better, but not knowing when and then taking 5 weeks... definitely not happy with that. The ring did look nice though.

Very nice products at very reasonable prices.
Jewerly pricing is mostly subjective, Allurez offers great options.

It has been seven weeks since I paid for the order. I was told it would take 1 to 2 weeks. I called many many times when I finally could get through I was never given correct information I was often told it would be coming next week which it did not come. After five weeks I received half of my order and I'm now being told soon will come the rest of the order with no specific time. I was told the order would be overnight delivery and I followed the first part of the order and it took several days

I leave my comment because it is really hard for me to communicate with staffs in Allurez by email and phone. Also, they don't publish/show my review in their website even though I left my review. I guess that my review is harsh in their point of view. I placed an order for my fiancé at the first week of DEC 2020. But, I am totally unhappy after receiving the ring because it looks a second-hand ring. The ring contains so many scratches and damaged parts. I have requested a refund, however, Allurez keeps saying that we cannot refund based on our policy. I don't understand such a policy. But, I tried to understand them and that's why I send back the ring to Allurez. After the ring was back to Allurez to fix imperfection parts on the ring, I made a phone call with a staff of Allurez. I noticed that staffs in Allurez did not know why I requested repair and which parts they should fix even though I keep saying what is the problem of the ring and send pictures to them two times by email. I keep trying to send email and make a phone call. But, it is extremely hard to reach them. I suppose to propose to my fiancé while we will travel to Miami together at second week of JAN 2021. But, I don't know when they will finish the repair and I am not sure about they are noticing which parts they must fix. I keep begging refund or even Allurez buys the ring from me even though I spent more than $5,000. FYI, I have attached the picture of ring. Plus, I have created a new Facebook account because I need to hide this proposal plan and buying the ring from my fiancé. This is my order number: *******.