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Allurez Reviews Summary
Allurez Diamonds & Fine Jewelry is a jewelry store that offers a wide range of diamond and gemstone jewelry, including engagement rings, wedding bands, and fine storage solutions.
This summary is generated by AI, based on text from customer reviews
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I am very unsatisfied with the customer service I experienced with this company. And will not be doing business in the future.
This was my second order from Allurez but first custom item. They were helpful in understanding exactly what I wanted and it was made quickly and accurately! Would order from them again.
Nice it took a bit long but very nice product in the end.
The order was received promptly. However, what I received was quite different from the picture on the website. Disappointing.
It was easy and with the epidemic of Covid and being able to ship an expensive ring and trust allurez. They provided me reassurance that I could trust and they provided me tracking info and when it arrived. Will definitely use allurez again.
After a week, I had one diamond fall out - I asked to get it fixed and they wanted me to pay for shipping and insurance myself. It came to over $100-200. They would "reimburse" NEVER HAVE. It took months and months to get back. I had it back a couple weeks and ANOTHER diamond fell out. I had family from out of town, so I wanted to show it before i had to get it fixed again. They said they would "double down this time" "do a better job" Like they actually want this to happen, and what do you know. The main opal stone falls out. I had no idea where I was when it happened. I was 90% stay at home at this point and the rest of the time there was nothing rough that occured. And it JUST FELL out. I contacted allurez and they said they'd do a better job this time… but I'll need to pay $900 (I can't remember the last figure) But in the SAME thread- i was replied to from another worker telling me it cost $300. Months and months have gone by, they still have my ring. I believe they purposefuly leave it loosened and over charge, in the very least of everything that has gone on, you said you will reimburse me from my first shipping. Every time I ask it is ignored. **not to mention I paid for extra lifetime service. I had the ring on my finger a total of - WEEKs.
A good experience, a very pretty ring. The only problem is they notified me the ring would ship by the end of the week, and it was two weeks later when it shipped. They would have been better off not getting my hopes up.
My girlfriend thought the ruby necklace was nice but it certainly didn't thrill either one of us. Much smaller than I expected.
Everything is fine the site, the seed they deliver - and I suspect the return process will match. The quality of the product is great too - but trying to judge the size of the items with nothing else in the picture is very difficult, however. The item I received was much smaller than I expected. I think having something in the photos with the item would have made gaging the size easier.
I purchased a Diamond Ribbon Anchor Pendant Necklace $1000 and found it had a stone missing. Tracking information for my purchase was never provided and I had to make several calls to get delivery status. Allurez offered to return and fix at no cost, but I was not interested in jewelry of that quality.
Beautiful ring, easy order process. Took the ring a little longer than anticipated to get here, but arrived and packaged very safely.
Received as described. Very nice set of earrings. Recipient loved them, thank you.
Customer service has been very responsive and attentive. I'm extremely pleased!
Excellent Service and Excellent Quality Jewelery!
Don't make the mistake and buy somewhere else.
Allurez is my go to online Jewelry Store for all future purchases.
Beautiful, as ordered and arrived in just a few days.
From the business
Allurez.com is committed to providing you with the largest and the finest selection of engagement rings, wedding bands, bridal jewelry, fine fashion jewelry, and certified loose diamonds.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members