AllurezReviews 517

I wouldn't have ordered from Allurez if I knew then what I know now. I purchased a beautiful bracelet, in July-20, as a present to my daughter for her graduation. The order did arrive in time for the celebration, but it was broken. Since I was not at the celebration or in the same state I had the bracelet shipped to me where I had it inspected by my local jeweler. They said that it broke because they used an inferior gold that is not as reliable. However I had no choice, I sent it back to Allurez, but they would not reimburse me for the shipping to my home from the celebration, insurance was over $100.00.

After, 6 weeks the bracelet shipped, but they shipped it to the wrong shipping address, they shipped it to the original address not mine which I confirmed they would ship it to. When the package was opened, the bracelet was missing a diamond, shipped it back to Allurez.

After another + month Allurez shipped the bracelet again, this time to my street address, but in the wrong city. I finally got the bracelet 6 months after I originally ordered it. I no longer wanted the bracelet, but per Allurez I only had 30 days from the original purchase delivery date to return the bracelet. I have not had this bracelet for a total of 30 days in the last 6 months, but that did not matter to Allurez.

While I think the bracelet looks beautiful, my daughter is afraid to wear it for fear that it will break. So if you like to just look at your jewelry and not wear it, by all means purchase from Allurez. However if you ever would like to wear for jewelry, buy if from someone else.

Rob C. (Phoenix, AZ)

The ring purchased online looks nothing like what I received! There is no stamp on the inside of the ring Allurez as pictured, maybe because its so thin. Tried to get a refund the same day it was delivered and was told it was not refundable since it was a "design your own" ring. I ordered the ring described and pictured on your website... didn't design ANYTHING I only requested the correct size! My receipt doesn't even describe this "design your own" this was for our 25th wedding anniversary... what a shame. The web site describes the parameters for a refund, if within my order or during the payment process it was disclosed that the ring ordered was not refundable, I won't not have made the purchase. Called last week to find out about the "free gift" another false claim from your company, was told my order didn't qualify but I would get a call back, never got the call back. The free gift promo code was SG21. Totally a dishonest experience!

I used the ring to get engaged and it took 2 days for the first stone to fall out and another week for the 2nd. My gal viewed this as a sign that we shouldn't get married and of course now hates the ring. I was able to save my relationship for now but the poor craftsmanship did not help. Any purchase of this value should be top quality which Allurez has failed. I had to send the ring back insured at my expense because the ring was poorly made. I reached out to the customer service on several occasions and not once did I find the service to be good or talk to anyone that cared that my fiancé had to wear a ring missing stones when she showed it off or that she had no ring at all while it was being repaired which took well over a month. A repair of a poorly crafted engagement ring should be put in the front of the line, repaired using the same or higher quality stones and returned in an incredibility fast manner at no expense to the customer. The ring is back on her hand but the new stones don't match the others in color or quality. We will be having it appraised soon and I hope its a good one but if not I will be looking into legal action. Aside from that I am affording Allurez the opportunity to truly WOW me because at this point I am not a happy customer and intend to go to every place I can leave the worst review possible for the company in hopes I can prevent as many people as possible from having this experience. An engagement is one of the most beautiful days anyone will ever have in there life and the symbolism of the ring is hugely important. If you are thinking of buying anything from Allurez especially an engagement ring, I would strongly recommend you don't as you will regret it.

My fiancé bought me this ring here - let me tell me if you love black diamonds, this is the diamond for you! It's so beautiful and elegant and I literally get compliments ALL of the time. Obsessed!