AllurezReviews 517

Horrible Liars! I tried to even give them another chance to make it right! They are liars and a complete waste of money! Don't fall for their scams!

I ordered a necklace and chain for $647 on the Friday of Memorial Day weekend. I failed to put in a promo code for an additional 8% off that was good through Monday Memorial Day. I realized it the next day (Saturday) and emailed Allurez asking to have the credit applied to my payment credit card. They did not reply to me until Tuesday and stated the discount was no longer available. I replied back that I had emailed them while the discount was still available and told them I could have cancelled my original order on that Saturday and repurchased the necklace and obtained the discount.
They refused to refund the 8% credit and only offered a store credit. This is apparently the way they do business. So be careful.
Also the necklace itself was much smaller than pictured online.

I have been asking for a return authorization for more than a week and cannot get an answer

Not much to say. Overall experience was nice. Good selection. Wife was happy.

Most unique and stunning jewellery. Quick and easy delivery. Can't wait for my next purchase. I ordered earrings and a ring and I'm more then happy!

This ring is beautiful! The halo diamonds are actually bigger than what you think they would be. I ended up doing a stack once I recieved all of my rings. The contour wedding band was the first after getting my engagement ring. Then I recieved a half eternity band. I added a spacer ring to keep diamonds from contour ring from rubbing the gold on engagement ring. I have rearranged the rings several times, but i ended up leaving them like this... until I get an open band to stack.

Worst company I have ever felt with! Very crooked!

Took months to receive my ring. Took weeks to get an update. My phone calls would be hung up. Absolutely worst experience ever. Never buy from her. BEST TO BUY FROM BRILLIANT EARTH!

Ordered a ring beautiful ring got it in the mail on time

I had a horrible experience overall but ultimately received the necklace I ordered because I talked to the Director of the company. Every single customer service person completely and utterly failed at doing everything they promised to do... nobody provided pictures they said they would, nobody even called me back over a two week period, and the necklace was not shipped a single time they said it would be. I refrained from commenting due to actually receiving the necklace but I keep getting asked to comment on my experience so here it is. The only nice thing I can do at this point is to not completely unload right now at the sheer incompetence and lack of care of all of the customer service people I spoke to. The director of the company was literally the only person who was able to simply send the necklace when she promised to do so, I have no idea why anybody else I spoke to even has a job at all given the way I was ignored.

Communication was very good but end results of product was very disappointing. The sapphires aren't nearly as big as shown on website & I upgraded everything so feel ripped off on trusting jewelers which is why I usually don't try to but jewelry ever. High prices w/ unsatisfying results.

But overall a great experience. Customer service was a little slack but otherwise very happy and will look here first for anything in the future

Much smaller than expected. The picture was misleading

Once product was shipped, arrived promptly. Thank you.

Most of my jewelry is purchased at Cartier and yet, this Blue Sapphire Gold Compass Pendant is so perfect for my needs, it may just as well have been bought at my regular jeweler. It is sophisticated, elegant and matches my other jewelry perfectly.

Absolute worse experience I've ever had! Lied to me sent the wrong clarity sent me a dead diamond abs the picture they sent me on the center stone was totally different than they put in the ring NEVER USE THIS PLACE THEY ARE FRAUD

I am very disappointed by Allurez. They took a long time to complete my order, not caring about their 10-14 days policy at all (which by the way it's already a ridiculous amount of time). Then, when I told them the ring was not useful to me anymore, they told me I could not return it, since it is custom made. What in the heck is not custom made in Allurez? When I bought that ring in their website, it only allowed me do so by selecting different features such as size, the color of the gold, the stone, etc. Their return policy is therefore a scam. But it didn't stop there, I told them I wouldn't even be in the country by the time they were supposed to finish the ring. I email many people in their staff and even talked to someone on the phone. They said they would send the ring to my location abroad, which after all that happened, it could have made things a little better. To my surprise they just didn't care and send the ring to my address in the US the same day I was supposed to take my flight (which they knew). So, I had to lose my flight in order to receive the ring, and get another flight the next day at a very expensive rate. At that point it's like they were just playing with me. Allurez staff are either highly incompetent or purposely evil. Either way the result is the same. I am never buying from Allurez again and I recommend you do the same. Trust me, you will regret buying from them.

Quick and easy. However I'm having a difficult time getting a RMA number so I can return the necklace.

I was very pleased with the service and the product I received

Will never order from this company again. Placed an order on March 3,2020 and received the order on was April 20,2020. Made phone call after phone call and got no where with my calls. I called my credit company to reverse the charges and the next week the item came in. I paid for a warranty for $99.00 dollars and never received. I paid $99.00 for the appraisal and it came.