AllurezReviews 517

I purchased a 14k white gold pendant necklace for my wife's birthday. Before I did, I asked if the pendant was marked "14k". They said "yes". When I got it, it was stamped "1k". After a number of emails and phone calls, I sent the item back. Allurez kept it for 5 days until I called and asked what was going on. They said they are "repairing" it and will overnight it to me. I just got the shipping notice which is second day air. If you are going to buy from this place, be aware that you will never talk to the same person twice and the people who answer phone and emails are not located in a jewelry store, so you are never dealing with the people who handle your item. Lesson learned for me, as my wife won't get her item until 16 days after her birthday.

Did not receive my ring for months because they "Lost it". Would not provide me with a refund and then when I finally received it, it was used? Had scratches...

It took less than 24 hours from the time I placed my order until I was contacted by Allurez. I think that I very well may have received emails every day. Receiving the order--Day 1, Confirming the order and associated information--day 2... and before I knew it, my order was here! Beautifully boxed. Both my necklace and my earrings are spectacular! Should I feel the need to order myself more diamonds, I will definitely contact Allurez.

I've bought 3 rings over the past few years. Customer service is always excellent. The rings are beautiful and everywhere my wife and I go we get compliments on them.

I was skeptical at first to buy jewelry online and for the amount of money they cost. But I'm very pleased to say that this experience has been one of the best in my life. They have went above and beyond with the crafting and engraving. The set is absolutely stunning. It was well worth the amount paid and quality is superb. I will be ordering more from this company. Customer service was awesome and they made sure the rings were here in time for my wedding.

I bought a ring and then tried to return it. They gave me the runaround for a week! I had paid for an heirloom quality stone that was anything but. Let the buyer beware! I actually had to get in a shouting match to finally get my rma. Poor customer service

Great choices very easy shopping and great options. I would like to be kept better informed of the process. I had to call a couple of times to find out delivery dates which were not clear for the initial order which was time sensitive.

My only complaint is that contacting them was difficult. My phone calls were mostly unanswered and my messages not returned.
I loved my rings and had no problem with my initial contacts when placing the order. My rings were a little too big and I was unable to talk to anyone about what to do. I will have to get them resized locally I guess…..

This is the WORST WORST WORST COMPANY IN THE HOLD WORLD! I do not like the company they are liars and scammers and they steal lie and cheat if possible. WARNING: Do not get anything from this company DO NOT and MEAN DO NOT BUY ANYTHING FROM THESE COMPANY!

Product ordered did not match advertisement as far as size of stones and the necklace pendant.

I left several emails with a request for a personal phone call rather than just an email and I did not receive one.

I would still appreciate a phone call discuss what happened.

Thanks, Grayson Childs, *******408

I was dealing with Blaze. He went above and beyond to make my ring happen for me. It took a tremendous amount of time getting to the final product. As for the future, I would not recommend using this business!

Sincerely,

Ella

I bought a $2,600 custom ring. It arrived as described after about 7 weeks. There wasn't much communication on the process, but if you search the site - this is in line with their 4-8 week timeline. I didn't get my loyalty points, worth about $125. I've emailed them 3 times, they responded to each, but haven't resolved the issues after 2 months. I don't know how you would get support if something was actually wrong.

Awesome Company, great products and very good quality, i will be buying from them again as i find everything really nice

The communication from the staff at Allurez was exceptional seeing as I am in the UK.
Once the ring was completed the shipping was efficient and swift.
It goes without saying that my fiancé was over the moon with diamond ring and said yes

UPDATE 2: Allurez flagged my review here and on another review site and tried to get them both taken down by giving false information. Nice try Allurez. STOP LYING. That's the only way to repair your reputation.

UPDATE: So it turns out that after Rojan told me they were going to repair the jewelry, Allurez actually issued a full refund, even before I mailed the jewelry back. Which means they had no intention of even repairing it in the first place. They didn't send an e-mail at all notifying me of this. I sent texts, calls, e-mails and no response after I sent the jewelry back. Discover Card was the one who let me know that a refund had been issued, two weeks later. Then I got a text from Allurez after my phone call with Discover and was told that I had been issued a full refund. Gee thanks Allurez. At least I did get my money back though. I will obviously never deal with them again, and most importantly I will never ever buy fine jewelry online again.

ORIGINAL REVIEW: They are a nightmare to deal with. They lie constantly and either ignore you, or take a super long time to get back to you. I sent my jewelry back to them for repairs about three weeks ago and haven't heard a peep about the status. I already disputed the charges since the ring had an inclusion on it. I will contact my card company and tell them that Allurez has my jewelry back in their possession and doesn't plan to give it back apparently. Save yourself the headache and buy jewelry locally!

The color of rubies is not bright and red as pictured online and expected by my wife and myself. To sent photos of the lovely but wrong coloring... which customer service woman responded to by saying red robin's cost more and they "Allurez" will not replace this bracelet. Deceptive quality switch. NO mention was made in the catalog that the coloring would be so different from the wedding ring I am matching. That too was Allurez and these two pieces are not matching now. Further I requested a manager or the owner contact me as I am nowhere near satisfied. The sales person and cust services woman has written back and forth to me saying there is nothing to be done? Oh yes there is! Get me the owner as I asked and exchange this still brand new and not being worn item. Greg Wells