Alight SolutionsReviews 140

I absolutely disgusted with the customer service, would someone explain why is so hard to borrow my own money to buy home to live like any other Americans dream are so difficult even though I have all the paperwork corrected. When I call to speak with someone, some helpful but some can't even speak English right to help me and hung up the phone on me.

Where do I start? Dealing with Alight is an exercise in frustration. They're incompetence is mind boggling. One month they'll cover a medical premium and the next month they'll deny the same medical premium. They're the provider for American Airlines reimbursement accounts and unfortunately, my colleagues have experienced the same frustration with Alight.

The company continually denies claims saying that the documentation is blurry. The documentation is a pdf (not scanned) How can it be blurry? They use any excuse not to pay reimbursements.

Alight has taken over $1,100 more than the legal limit out of my paycheck and refuses to talk to me about it. Now I have to get a lawyer to sue both Alight and John Deere. They know nothing about any CARES Act law requirements and try to deny you benefits that the law clearly states you're entitled to. My missing $1,100 has mysteriously come out of my bank account, but they don't know what I'm talking about and told me that my money is just going into hyperspace when it gets there. If this was a customer service oriented company, they'd be bankrupt by now. I intend to also turn them into the IRS for tax fraud given that they've taken more than the legal limit out of my paycheck.

I have submitted the required paperwork multiple times and they still deny. Faxed them the required info 3 times. They claimed they never got it. I have the receipts from the fax confirming the number of pages submitted and the date.

I can't get the site to work. I have been trying for HOURS to submit the required documents digitally and the site just says "page unavailable" when I try to submit.

If you are an employer, PLEASE do not use this service. Unprofessional and rude. My family needs insurance and they want to deny us during a pandemic!

I am a financial advisor, working with a client to roll his 401k out of Alight. We had to call them every day for over a week to get an account closed, and then they said they would send the check overnight, using a provided FedEx account number. They did not send the check. When the client called them back to ask where the check was, they claimed he did not call them back with an account number. When he threw a fit, they checked the recording and found that in fact, they had promised to send the check, they apologized and promised to send it. Once again, not check. This is the worst financial custodian experience I have had, and am looking into filing something with FINRA on behalf of the client

Alight is the service provider for DXC Technologies.

To say that the Customer Care employees are absolutely incompetent, is a magnanimous compliment.
The self-service website is a piece of garbage, useless, confusing, inoperable, and the poor CSRs always admits that the website is useless.
The IVR and the phone service is equally poor, the phone calls drops, the CSR's can keep a record of previous calls, thus, every call attempt, you need to explain the situation from the beginning.

As an executive, I can't find a single reason to hire this company to manage the benefits of its employees, is an absolute disgrace.

Please stay far and away from doing business with this company.

Alight is the service provider for J&J benefits. Absolutely horrific and incompetent company. Will NOT provide any kind of statements by mail for 401K accounts or other requests. They dodge the request for months, super long phone wait times, do not honor simple requests for basic statements(ignore, delay, or instead of sending appropriate statements they sent me a data dump of 50 pages of thousands of line items for each single transaction and amount!), and their website indefinitely is non-functional where you cannot even download or view simple 1099-R statements. Great for the other legal party as I can't prove or demonstrate any holdings from J&J!

Wow, I know why they never ask you to rate their service when you call! I called over 2 weeks ago to get a new PIN to access my account. They would only send it via postal service, even though they ask 10 questions to verify who you are. Still have not received it. The online form to change your password has not worked for over 2 months, which I also told them. I have now been on hold for 37 minutes. Imagine if I were able to sue for the downturn in my retirement account because I could not access my account to make changes? Maybe I can, I may just have to call a lawyer. I don't understand why a huge company like SPGlobal would utilize a company with such poor service.

Seriously. Their site is not working for our company and i have been working with their tech department who asked to see a screenshot of the error code. Fair enough, right? Well, the only way to communicate with them is via fax or mail. They are forbidden to use any sort of email to send or receive documents. The employee straight up claimed they keep begging their higher leadership to allow it but they get the response of "we have been like this for years and it has always worked." Garbage organization that is clearly bound for failure.

I am a customer at ASOS for a long time. And unfortunately, I'm done with this company after they never figure out with my refund on $450-600. That's a lot of money for me. I dropped my three packages more than a month ago. They never receive my packages therefore no refund for me because I don't gave proof of postage. They couldn't even provide me with a USPS tracking number that they usually send with the order. With that said, if you just drop your package without a proof of postage, you are losing you money. You are responsible for that and they will not help you with that and it us no matter how much you spend over there!