Alight Solutions
Questions & Answers

I've found that I can get a call center operator on the phone. They were friendly, but not at all helpful. They had no answers and wouldn't provide any information to escalate my issue.

They are often imposible to reach in a sense because the computer system has limited topics, none related to Alight screw-ups, and if you pick the least immaterial choice, the rep you reaches is not emplowred to solve problems, only to report them to the indifferent Alight higher-ups in the U.S.

They answer the phone but are not able or provided the skills to resolve customer problems

The one good thing is they're easy to get ahold of. Just don't use automated systems.