AliExpressReviews 8,094

I've shopped on Aliexpress on and off for about 10 years. It has been a few yrs but I tried them again recently. I would say the customer service has improved but I would still not recommend it. I had one item that was delivered mistakenly to another home by the last mile courier service (SpeedX which is also on my naughty list). I tried multiple times to contact them to get my package or a certificate, statement or something to explain there was a delivery error. They did not respond to calls, texts, or messages via their website or their facebook page. Aliexpress required evidence that there had been a delivery error or they would not refund my money or send a replacement. I explained that I could not get the company to respond in anyway. They said it was my responsibility to follow up and provide the evidence from the courier. I had 72 hours to do this and failed. Therefore I was charged for the item. I have a long history of purchases from them so I am not sure why they think I would lie about this delivery error on a cheap sweater but they insisted it was my responsibility to PROVE that I did not receive it and to do all follow up with the courier service. I submitted a photo of the house the package was delivered to (from the courier services tracking page) and then a photo of my house with the address showing...but that was inadequate evidence. I am now done with them for good.

Horrible company. I purchased an external hard drive from Shop*******401. After formatting it, I dumped a few files onto it, then it died. I did not want to return as I had just dumped some personal files onto it so the seller agreed to send out a replacement. 4 months later and it still hasn't arrived. Seller keeps saying he will check on it but that has been going on for 2 months now. I contacted AllieExpress to step in. They will not refund my money unless I provide a picture of the broken product which I threw away when it died. They stole my money and will NEVER see another purchase from me. If you want a reliable Chinese company with customer-friendly return policies, use Temu. Also, avoid DHGate, they are even worse than AllieExpress.

I ordered some natural deodorant, and it is three inches long. The picture makes it look like a regular size bar of deodorant. There are no places to leave reviews. I see why. My essential oil air diffuser is way smaller than the picture makes it seem and there is no mist coming out, not to mention the "flame light" is just an orange glow, no flame.

!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!SCAM!

If I could give 0 stars I would
If I could give 0 stars I would.
I never received an item from 2 separate orders.
Also when dealing with customer service, it's more useful to find the nearest inanimate object for help to fix your problems.
When I did contact customer service they asked for my order number for each order I placed and I realized THEY ARE THE SAME.
Not sure how that's possible as they were placed at two weeks apart.

They denied my refund because they said my items weren't paid for. Then when I sent them my order number I already sent them 5 times they apologized and said they will request a refund.
All that did was reset my 48 hour refund time I was already waiting on from the previous chat.

They will not help whatsoever.

I asked to cancel all items and be refunded for everything and they said they can't because they're shipped (one order hasn't even been in transit)

By far the worst customer service and company I've ever dealt with in the 32 years I've been alive.

I'd suggest Temu over this, at least you'll EVENTUALLY get your items.

This is the biggest scam of a company I've seen.

If you're waiting on a refund, just go ahead and dispute them to your bank. You'll save some time unless you want some proof of how huge of a scam artist this company is. Lol

Sad they are literally stealing items from children as that's all I bought were toys for my son's bday and Christmas.

Do NOT use this company for anything. Any cent you spend is just giving them your money or letting them borrow it until you dispute it with your bank.

I bought an emszero body sculpt machine with RF handles and got it on a 1.1 sale for 57% percent off. With a coupon for an additonal 80 off. It was an amazing deal and seemed too good to be true. Well, it was definitely a scam and too good to be true. They processed the payment on my credit card. Then two days letter they sent me a message on whatsapp saying the payment I made was only a deposit and I needed to pay an additional $420.00. I told them there was no mistake made and I paid what was due via alliexpress. I told them I would report them and the scam they were pulling. Do not trust buying on this site, because the sellers are very shady and this happens often. I was so sad, as I really wanted that machine. I waited for years to get that sort of price, but feared it was too good to be true. They told me if I was unwilling to send the additional 420.00, then I needed to cancel the order. Not sure Alliexpress will do anything about it. I am not certain I will ever buy via alliexpress again either. This has really burned me. Beware! Many scam sellers are on this site and if you think the deal, even a sale is too good to be true, then it more than likely is.

Ordered a shower head. It was never delivered. AliEpress refuses to give credit for the non-delivery. No phone number is answered, all correspondence by email. Recommend avoiding and go with trustworthy and honorable delivery companies. Do not trust AliExpress!

I paid for expedited shipping but it still took forever to get here. When my shirt finally arrived, it wasn't the right color and didn't match the description at all. I tried reaching out to the seller but I didn't get much help.

I ordered 12 rechargeable batteries and a battery charger from Ali Express store "D-V-C-N-A-battery Store". I received only 6 batteries and the charger. The seller claimed the batteries were 9900 mAh, but they test at only 420 mAh. The charger has a U.K. Style wall plug and so is unsuitable for use in the U.S. I initaited communications with the seller, but they now refuse to communicate further.

I've been trying to get my refund of cheap hair from Aliexpress since SEPTEMBER 2024 and up till now no regard at all FROM THE SENIOR TEAM THEY ARE VERY INCONSIDERATE AND WICKED THEY DO NOT HAVE NO EMPATHY FOR THEIR CLIENTS I'm just tired of been scammed by ALIEXPRESS AND THE SELLER and the funny thing is that the seller constantly increases their price but the quality is the same NOW I'm 100% sure that they are working together to scam their clients OR THEIR MONEY I've been trying to get open a claim for days now THIS IS UNFAIR to all THE GIRLS out there do not buy THE HAIR FROM ALIEXPRESS IS CHEAP BUT IT DOES NOT LAST IS BEST THAT YOU INVEST YOUR MONEY IN RAW HAIR AND IT WILL LAST YOU MORE AND THE TEXTURE WILL BE ALWAYS THE SAME

I ordered a Sata Jet 5500 Digital spray gun from Aliexpress Shop*******303 and Order ID: ************** for approx. $400. What I received four weeks later was a small package with a plastic pin in it. This was a scam / fraud and I have reported it to Aliexpress but they do nothing, so much is the buyer protection worth. I will NEVER buy from Aliexpress again.

I was not provided with real costumer support when a package was lost and I asked for a refund.

Deliverer didn't receive it and still Aliexpress told me to wait the 35 days before refunding. When companies only care about money and not costumers despite of legit proof, there we have those dirty ethics that we all know and despise. Disgusting.

They send me a defective bike already used the parts bag was already opened and wrong parts too high gear not working and different colour bike beware of this scammer site

Ordered a smartphone, turned out it would not work in the USA. Next ordered another smartphone, vendor sent used phone in new case. Learned an expensive lesson, avoid Aliexpress and their Chinese vendors.

Item never delivered! I scroll here and yes! Just exactly what I thought I'm not the only one here giving you a 1 star. Never again!

I placed 2 orders with AliExpress in October 2024. The first one arrived and was OK. The second order did not arrive but the USPS tracking stated "delivered in or at mailbox". The question is: Whose mailbox? The seller and AliExpress would not help out with this other than stating "sorry about that". The seller is responsible to work with the shipping company in the not-so-rare case where the postal service delivers to the wrong address. Fortunately, I successfully disputed the charge with the charge card company.

The site has started to follow new methods of fraud, and it also protects the fraudsters on the site. I have been scammed more than once, and I talk to customer service, but they do not pay any attention
I have strong evidence that I have fought with the site several times regarding such things, but it did not pay any attention to it. It is really a bad experience. When I spoke to customer service about one of the scammers on the site, and many consumers were also harmed by him, the site does not pay any attention to it, so it continues its work. It only wants profit. It does not care about the consumers' experience. Frankly, it is the worst site I have tried so far because it is really a scammer by all standards

I was put through constant hoops after "I" reported that there was an error in the tracking due to them not paying for the proper shipping amount. "i" sent them the tracking data and was told "you have to put in a refund request" so i did. I waited WEEKS and was stuck with "Please keep waiting". I realized, at close to a month, i was NEVER getting my money back.

And NO, it CANNOT be blamed on the seller. This ALL is to do with Aliexpress and THEIR rules, THEIR procedures, and THEIR lack of refunding.

So, when something goes wrong with Aliexpress, DON'T expect an easy refund if you get into a situation like mine where the shipping gets turned around. All you will get is a lot of "be paitient/wait" requests and NO MONEY BACK.

And their whole argument was for me to start a refund to "protect" my money. I know you can see the irony in this.

Order date: Aug 27,2024
Order ID: **************

Order date: Aug 27,2024
Order ID: **************

I tried, FOUR TIMES, to get my money back and they (eventually) deleted my refund request and acted like it was MY error because their link led to an internet 404 error (which means the page isn't there).

After two months, i'm tired of being respecful and patient.

Aliexpress
Aliexpress, asking me to contact my local logistics company to provide confirmation that the package not delivered to my address, so I reached out to Parcelforce and they provided me with clear evidence that the package was delivered to an address 100 miles away from my address, when I sent the email to Aliexpress, they keep sending me reply saying I need to reach out to my local logistics company, I received same email over and over. I sent them 100 emails today I hope this will be enough. They are punch of thieves, scammers and liars

BEWARE OF THIRD PARTY SELLER SCAM! On ALIEXPRESS

I ordered 3 dresses from a 5* seller (BRIDAL 2 STORE) and received the message below for ALL three orders:

"PLEASE DONT IGNORE THIS MESSAGE AS BELOW （ we will refund 15$ as gift when you get the dress.） Due to my mistake, the logistics tracking number became invalid. We will fill in the correct tracking number again and let you receive it within 1-2 weeks. However, you need to click on confirm receipt to prevent the order from being closed, if you dont confirm, the order will be automatically closed, please do that if you still need."

I responded
"I cannot confirm receipt until I have physically received the dresses. I guess you'll have to close the order and refund my money as I WILL NOT confirm receipt of something I don't have in my possession"

The seller sent another message
"yes i know, so now i need your help. Please confirm receipt it,i just want to print new shipping label and send out and let you get the dress within 2 weeks, if you dont want anymore, you can ask refund in dispute. Thanks for your help dear.

To protect myself I will have to request a refund which was processed by AliEx CSR.

I cant imagine a seller demanding that the customer a confirm receipt for an item NOT even yet shipped.

I tried placing a complaint on https://www.reddit.com/r/Aliexpress/ but it was immediately deleted by the moderator. That tells me they are aware of the problem