AliExpressReviews 8,094

Aliexpress sold me a broken helmet and then instructed me to return the item then the seller or aliexpress would refund the return shipping fee. Months later they said I do not have enough evidence eventhough i sent the postage invoice numerous times. This is a cheap chinese scam site. Better to go with amazon who will treat customers better. $#*! you scammers!

If you want to order items, and never receive them, you are in the right place.buy poor quality items, wait 3 months for them and receive 1 out of 5 orders. Here is a good summary of this site

Had the worst experience online yet ordering from this website. They took my money, but didn't send the item I ordered. They gave me someone else's tracking number to make it look like the item was underway, and then delivered, which never happened. When I contacted support about this they were useless, very incompetent, unprofessional people, their delivery guaranteed or refund policy is total bs, they didn't care at all about the problem and provided no solution. At the end I paid for something that was never sent, I sincerely warn anybody reading this not to order from this Chinese website, save yourself a headache, time, and your money. Just order elsewhere in America.

I've bought white gold plated silver engagement rings till after 3 days of wearing our fingers went black!after numerous complaints and being a very good client they did totally nothing to help me...
They are fraudulent and scamming you.stay away!

Had one ok order and then they send something diff without order and took the money from my CC. I got the $ back through the bank.

Aliexpress allowing members sellers to misleading customers by falsely advertising the goods are shipped from Europe and guaranteeing delivery 7-10, and never delivered
Recently I bought three products from different sellers in Aliexpress, who advertised that the products are available in warehouse in Europe and they guarantee delivery within 7-10, however, when the order delayed I contacted the seller and find out that the product will be at least taken over 30 days longer as it been shipped from China.

AliExpress allows their members seller misleading their customers by falls advertising.

Aliexpress can't rectify and acknowledge the issue or take appropriate action or even to refund my money fast and they can do to ask me to be patient and wait.

I will never do shopping in their platform after I get my money.

Very bad experience

I ordered a product. They use a tracking company I have never heard of. First Tracking said It arrived 9/1/2024. Later tracking said it arrived 9/5/2024. The tracking company said I signed for it and was left in my mailbox. If I signed for it, I would have taken it in my home and not left it in my mail box and vise versa. I paid $347.30. I never receive it. I asked several times from the seller for a refund. They refused to refund my payment. I contacted Aliexpress The seller sent them the tracking info and Aliexpress refused to refund me. I have had discussions with the seller and Aliexpress since 9/5/2024. I have no other recourse but to tell others of their actions. Most retailers will refund if the buyer never receives the item. Do not use Aliexpress. I recieve emails form USPS daily about mail and packages that I will receive. I did not get any packages the date they report it was delivered (Sept 5). I also checked all packages from Augest 30-Sept 10 and none of the tracking numbers do not match this tracking number they gave me. Paypal also will not support the customer when a product is not delivered. They want to blame the USPS when they did not send the product. Do not trust this Chinese company.

I ordered good worth around £70 and didn't receive them. I opened a dispute with AliExpress and although I rang Evri several times all Evri would say is that the parcel is lost. I fed this back to AliExpress and they said I needed to pick it up from my local post office. I tried explaining that this wasn't the case but they just closed the disputes for each item and I didn't get a refund. If you're willing to take a chance on them then buy from them but that's the last time they get any money from me. I have since read other reviews and it seems as though they always side with sellers so if a seller has said they have posted something, you're screwed.

I ordered items from them for last 10years with same address, but now that address is not recognized and never get delivery and apply for refund that doesn't come. Wonder it's a trick to say item arrived in country than wrong address, appeal for4 refund decline, Please don't trust them or there customer service. They are crook website,

Two week delivery immediately became 3 month after receiving my money. Absolutely refused to correct it, cancel the order or give me muy money back

They did give me the run around with canned in english responses failing to address what I said. Supposedly by a live person. Delibertly wasted my tone trying to get it resolved, just kept me online waiting,

Dishonest as the day is long

There is no customer service just a useless "bot". Twice I have received products that have not worked and both times a refund was refused because of "insufficient evidence" although I confirmed in both cases the other products in the order worked perfectly. It seems you are supposed to prove something doesn't work the same way you're supposed to prove you never received the product. While this may not have been a lot of money "stolen" on principle I will now only order from websites like "Wish" and "Temu" who actually appear to look after their customers.

This question is to Customers ONLY!
Is anyone having major delays &/ no-shows with UT ########TW AliExpress' Tracking numbers?
I'm in Barbados

The 30- 50 day Delivery period has passed. All 3 of my packages state that they are "In my Country Region,since 5Aug, 2024 but are indeed NOT.

I came across a few reviews that are having/ had the same issues. Anyone else? State your Country, please.

Horrible experience. Ordered a 12lbs piece of lawn equipment. Got shipment notification and a FedEx tracking number. Unfortunately the tracking number was stolen and not for my shipment. The proof of delivery of this package had a picture of a book labeled at 1 lbs and not at my house. Remember, I ordered a 12 lbs object. Ali keeps using this as a reason not to refund me.

Fedex tracking: **************

If you want to return the product from Canada, you pay around $100 for the return because they don't accept it without a tracking number. I sent the return without a tracking number for $30 and I have not received either the money for the product or the money for the return. I lost money and time talking to them

I paid for a Wen workbench drill press from AliExpress. I was supposed to receive it in 10 days. They gave me a bogus tracking number and shipped a 2 oz package to somewhere in my area. When the bogus 2 oz package was delivered to someone else, AliExpress notified me that I received my 30+ lb drill press. I notified customer service to inform them that I didn't receive my drill press and asked for a refund. AliExpress informed me that I received my order and was not going to get a refund. I had to go to the post office several times to get information to contradict the bogus AliExpress information. My credit card company refunded my payment.

This app is not recommended for purchasing any item over 50 euro. It is full of scammers and are protected by AliExpress. You can see in the pictures the seller does not have the item and still AliExpress supports its Chinese scammers and now i have to wait 42 days for order to be cancelled. Aliexpress has a default setting of refund as a bonus. Never ever take that or you will curse yourself because you will become there hostage and there is nothing that you can do. You have to do shopping or get scammed. Amazon and other platform are far better than aliexpress.

I placed an order for $167 for a product including tax.The next day they informed me there would be an additional charge $33 for misc. This is after the fact and after my credit card had already been charged. So they offer a product at a low price to hook you in then they add on additional fees hoping you will just agree. Who knows if I would even get the merchandise in the end. I cancelled the order and notified my CC company of the attempted fraud. Beware of this company. Who knows what else they will try to rip you off. I will never do business with them again

Bought a $370 Bafang mid motor for an ebike that quit the second day I had it. Replaced two parts trying to fix the problem before I gave up, shipped every piece back and asked fo a refund. 6 weeks later, I get a $78 refund and some b.s. Explanation. Extremely disappointed

This site is a joke and they will lie to you about your items arrival and delays then cancel the item leaving you awaiting a 10 day refund with a.2 cent coupon!

I ordered two replacement batteries for my JBL speakers from AliExpress. While the batteries themselves were correct, the plugs were not. The original plug is 1.5 cm wide, but the replacements I received have a 1 cm plug, making it physically impossible to connect them to the speaker. The port on the circuit board is fixed, so any mismatch renders the battery unusable.

I contacted the seller with detailed photos and videos explaining the issue. After several days, the seller acknowledged their mistake but only offered a 50% refund or suggested that I disassemble the battery and solder on a new plug myself. This is unacceptable!

I reported the issue to AliExpress, providing ample evidence, including photos with measurements and a video. Despite this, AliExpress stated that my proof was insufficient for a refund. My initial report vanished without feedback. I submitted another report (ID: **************) but still received no response.

It has now been over a week since my first report, and AliExpress has shown no interest in resolving the issue. They appear to be looking for reasons not to issue a refund.

Additionally, shipping practices on AliExpress are problematic. They charge excessive shipping fees and don't allow combined shipping for multiple items from the same seller, yet often ship them together in one parcel. This is poor practice and reflects badly on their business model.

I have lost all faith in AliExpress and will NEVER purchase from them again. For a better experience, consider shopping on sites like Temu instead.