AliExpressReviews 8,094

Their customer support is terrible. First, they can prolong the declared delivery time whenever they want and how much they want and buyer have no right to object at all. Especially when their "Aliexpress standard shipping" is involved. In such cases you have no rights at all. In those cases they are also prolonging the dispute solving for several weeks, trying to avoid refunding, and are not responding to buyers. I have bought a lot of things there before, but I won't do that any more.Don't buy there, and avoid problems

I purchased four leather conditioners and received confirmation of the purchase immediately. After 2 months the product has not arrived and I received an email saying "Time is up to confirm your order." When I visit AliExpress, the "my orders" box is empty, and when I copied and past the order number, I got a message saying that there is nor order with that number. I faced the same issue when I accessed the claims form, if the order number is not found in the system then you can't leave a claim. Everything was fine when ordering and charging my credit card but once this happened nothing else was even decent. This is a terrible scheme that is not worth the headache. Due to the high number of orders, the bad reviews are buried so buyers be warned and aware.

For 5 years i have been buying from aliexpress since the covid 19 outbreak and the now tariffs on everything i have got none of of my 5 items ordered us customs must be holding the items from china i cannot see getting at least one of the items also no customer service no live chat with a person and file a dispute with a seller aliexpress always gos in there favor thank you trump no items out of china now what i can suggest now is buy nothing from aliexpress if you do your just giveing your money away for a item you will never get i have seen the other complaints on here seems im not the only one that got riped off glad they was just a few dollar items

Having ordered something post covid, Aliexpress is protecting the seller for 90 days even though I have proof of their lies. I feel they are going under- recent other customers have had their reimbursement refused. This policy means that your order is in limbo for a while and nothing can be done.
I have messages and order statements saying they have sent to parcel to dhl and dhl confirms that they have just reserved a tracking number - the parcel has not been dropped off with dhl.
What a shame!

Buyer protection was of no use. I reached out to seller SEVERAL times telling them that I never received my package even though it showed delivered. The seller kept saying just wait due to COVID and contact post office, which I did multiple times before contacting seller. Post office could only tell me they would talk with carrier that supposedly delivered. Found out they delivered to a different apartment complex way across town, a month later and the office at complex kept saying they don't have it. AliExpress closed my claim instead of helping or refunding me, knowing that I didn't get my order. I will never order from them again and won't recommend anyone else. Lost out on $35 and no products.

I have ordered from them a few times and each end up angry and frustrated. There clothes are cheap, poorly made and described wrong. Ordered linen dress, rayon came and nothing I could do about. I should have learned my lesson but went ahead and ordered 2 tiny glass vases. Four months later I still didn't receive them so contacted seller for full refund. Seller refused and claimed she reship.No tracking number and no product protection date. Waited again, no arrival. Contacted seller again wanting refund, again told she reship-Ed again. I filled a dispute and Aliexpress refunded me for one vase. It is impossible to contact them and live chat doesn't work. There is no customer service you're just out your money and extremely frustrated. I've learned my lesson this time. Topping on the cake... seller contacted me wanting 5 star review!

4 months ago I ordered a huge bundle of lashes from them. I waited two months and never received them. The seller claimed my lashes were delivered when they never were. They stole my money. My dumb self decided to give them another chance and bought more lashes from a different seller. This purchase was made in MARCH. It is now JUNE and my package is not here. On the delivery information it has a countdown for how much time the seller has to deliver it to me. Every time those days and hours are up, and my package should be delivered, the app just adds and extra 30 days to my delivery time. This is absolutely ridiculous. The seller is not being cooperative. And How many fu*kin months do they expect me to wait for my package. When I check the package it says "order complete". I can't even confirm that I have received the goods or in my case, that I have not received them. The app says the delivery is complete because this is the day my package SHOULD be here. But it is not. AliExpress steals your money don't trust them.

I bought 8 items through Aliexpress at the end of April 2020. On 27 May 2020, I only got ONE item. The rest? I summit dispute in Jun for most of the items. One dispute I won: I got refund for USD3.55. What about the other items which is more than USD 3.55? `NO Respond`. Aliexpress extend the delivery deadline for one of the item ************** Face Mask) for another 8 weeks. That means I will not get the items until end of July 2020 and they are not guarantee I will get Refund nor item until end of July. Well will you suggest your colleague or friends to use this Platform to shop?. I do feel Aliexpress help the `Seller`only. I always got the excuse is Covid 19! Why Aliexpress do not inform seller to correct their delivery date? Buyers will expect the item according to delivery date which seller provided. I bought USD 122.64 through Aliexpress. How STUPID I am! I got one item with the price of USD 16.18 and one refund item with USD 3.55. The rests? Logistics Problem. Do I get the rest of items? I will post again when I get them all. So fellows! Think twice and Good luck if you want to use Aliexpress platform!

I ordered masks from them. And I didn't recieved any. 2weeks after the guarantee date of receiving. I tried to get in touch with them. So hard. Only chatting with a machine than few days after they gonna answer. They keep saying I have to wait so I asked for full refund. They started to negotiate. They propose to me a partial refund for something I didn't received They said because the business is not going well can you imagine! I kept insisting so few weeks later AliExpress said they refunded me but no money get in my credit card two weeks after the refund date. Weird. And each time I try to contact them They send me the same message that they refunded me. Layers and thiefs. Stay a way from them. I keep using Amazon a big big difference

I have ordered from this site a few times now. First, when you order, be aware each vendor bills as a separate order. I've had multiple of these overall orders from multiple vendors where I don't receive the merchandise from 1 or more vendor. You then have to log a dispute and go back and forth a few times before AliExpress MAY decide to refund your money... or they may extend the shipping time period... for MONTHS. I've definitely had much better luck with merchandise vs clothing.
This last order I placed was the first for clothing, and I really should have done more research! 2 of the items I ordered came in a timely fashion and are great quality. The rest? 1 was timely but subpar quality and really did not match description. Another 2 subpar quality, don't match descriptions, wrong sizes (1 was wrong size AND wrong color).
Still awaiting delivery from 3 more vendors... orders placed End March / 1st week April... acceptable delivery range has been bumped out on all of these until mid-July!