AliExpressReviews 8,094

I purchased a 20W solar panel but what arrived was a 10W solar panel. I contacted the seller who lied and told me I have a 20W solar panel but that I don't know how to measure it. Well that got off to a good start. I filed a refund with Aliexpress and the whole system is clearly aimed toward not giving refunds. They're asking me to submit more information but not providing a way to submit more information. I had an email that said the seller had agreed to my terms and that I should press accept. When the screen came up, the only accept button was to accept the seller's terms. Dishonest, do not do business with these crooks. I'm going to try to do a chargeback via the bank now. Sure - it wasn't much money but it's the principal of the thing.

I ordered a product on Aliexpress. Not arrived. I opened a dispute. The seller persuaded me to order another product and he refunded the amount as he could not directly transfer it to my account. I agreed. I made another order. The seller just tells me to pay for the order. I didn't get the product or my money back. The seller pulled the time until I can't report him.
Intellisafe Store is the company name on Aliexpress - Do not buy from them!
The company name - Shenzhen HengZhiHui Electronic Commerce Co., Ltd

"Cheap" site which has low prices, at least until last year. Since one year shipping has an average cost of about 1 euro, while Aliexpress standard shipping goes from 3 to 5 euros. In general all goods arrived at home, despite long times (1 month and more). I don't know why they consider Liege in Italy, it's located in Belgium (when I look about tracking inside this site, they claim goods have just arrived in destination country, but in reality they are in Belgium). Then goods get a long "trip" before arriving in my country.

BE AWARE don't try this Chines app because they will take YOUR MONEY and later treat you in a very bad way. I have very bad experiences with this application. Order a fishing lure **************) with never arrived till date(SF*******166). (59 days passed). If you don't trust me Please check the reviews on TRUSTPILOT for this website. I would not recommend this website to anyone. I would rate 0 out of 10. BE AWARE if you have lots of money then its fine

Bought a pair of jewellers glasses on April 27. Visa payment processed IMMEDIATELY. Didn't ship for several days. Hadn't arrived by late June so, checked the tracking on https://www.17track.net/en and it was apparently sitting in Canadian Customs in British Columbia. When it hadn't arrived by the end of July I checked the tracking again. Both 17Track and Canada Post said the parcel had been delivered. To someone in Burnaby, BC. Meanwhile I'm near Uxbridge, Ontario about 2500 miles away. The seller ignored my messages. So I opened a dispute. Seller then replied that they wanted my PayPal account for a refund but, they would only give me a refund if I cancelled the dispute. (I believe this is called "blackmail".) I let the dispute stand. Finally Aliexpress closed the dispute, told me I'm not getting a refund and that I did not "prove I had not received the parcel".

I still don't know how you "prove" you didn't get a parcel. But the tracking info 100% proved it was delivered t someone in BC. (Correct tracking number all the way through.) Finally filed a chargeback with my Visa provider. They are doing a chargeback against Aliexpress and I've got a full refund. I will be deleting my banking info on Aliexpress later today and then closing my account. I've been buying from them for years and bought hundreds of items from them without too much trouble but this is totally unacceptable when I prove they sent it to the wrong address and they say it's not proof and refuse to refund. I'd hate for this to happen if it had been an item worth several hundred dollars. NOTE: The store in question has 95 negative reviews in the past 30 days and all of them are for items not received or delivered to wrong address. But Aliexpress supports THEM rather than the buyer. See attachments. And for what it's worth, I don't think for one second this is a "language" issue. It's a "dishonesty" issue.

This is a great website to find very cheap prices on all kinds of products. It's like Amazon but cheaper. However unlike Amazon, shipping can take forever. They use really cheap parcel shipping which can take several weeks to arrive. If you are in no rush to receive the items and just want it cheap, AliExpress is a great option. Watch out for fake products though, if it's too good to be true, it is.

I have many issues with site in the last year and i decide to close my account! The most of the times they ship orders after 6,7 days or more and many of the sellers after you pay they ask you for more money for the shipping. I spoke with their costumer service many times and they say that they will speak with sellers for their bad behavour but they never give them a penalty, nothing at all! I think that the owner of this site is the shame $#*! with the sellers! Beware of them and stay away there are many reliable site out there!

Very bad experience. When something gets wrong, you can't contact anyone. There is only a frustrating robot, that answers automatically. They know what they are doing and when they don't want to refund, noone can Reach them, even no e. Mails are allowed. This is pure theft and fraud, i wouldn't recommend it to anyone. I regret i bought things there. I gut lucky sometime, because i received few items, but as i said if you are unlucky, you pay the mistakes, when you have done nothing but paying also the marchandise. They are unfair with their dispute.

AliExpress has a money back guarantee if you do not receive your parcel within the initial 60 day buyer protection. Because of COVID they have extended that limit to 90 days. Well I had recently just got another email saying that they extended the protection for another 3 weeks. I'm 90 days in now without the product I purchased being even remotely anywhere in my local delivery service provider AND they have refused to give me a refund.

At this point I don't even want the product anymore, I just want my money back. Despicable company. I opened a dispute to get a refund but they just have sent me back 3 automated messages telling me to wait for my product.