AliExpressReviews 8,094

Bought an expensive item located in France. Paid more (with a big shipping cost) than direct shipment from China (where item was offered much cheaper with no shipping cost) to avoid possible import duties.

Item was defective.

Was told by AliExpress via the seller resolution (after weeks to resolve!) to return item to China at my expense before they would refund (NOT back to France where purchased).

Has long arrived back in China but has since got lost in China postal system for the past 5 weeks. Because not received back by AliExpress return deadline (even though tracking showing the issue and don't forget they AliExpress quote sellers deliveries may be delayed due to Covid)) - arbitration has decided not to refund. So not only lost the cost of the item but additional shipping cost to return to China...

So be aware - EU rules not followed - do not expect compliance in paying for return of items. Suggestions as follows to avoid my experience with expensive items purchased from EU location (or China)...

- Order through Paypal when using AliExpress and arbitrate through Papal if item is defective (NOT AliExpress - just advise them) as they will pursue the case on the buyers behalf - not the sellers. AliExpress only provides protection if item not received!
- During a dispute - if item bought in the EU and AliExpress seller resolution is to return to China - demand the item be returned where purchased and seller organises return as required under EU regs. DON'T accept...

I missed this till too late - don't get caught...

Decepção!
O consumir está completamente desprotegido nesse site de compras. Encomendei enfeites de festa em fevereiro de 2020, nunca chegou e nem fui reembolsada. Em contato com a loja, as respostas são vagas e mentirosas. O responsável pela venda só me respondia que ia chegar, ia chegar, pra q eu tivesse paciência... nunca chegou... Em outubro eu fiz outra compra de dois cestos na empresa Wangluo online story. Paguei por dois cestos e só recebi um. Em contato com a loja, o responsável disse q me daria um desconto na próxima compra!? Oi? Respondi q não queria desconto e sim o meu dinheiro de volta. Nunca mais recebi uma resposta e nunca mais vi o meu dinheiro de volta...! Decepcionante! Já me serviu de lição... AliExpress nunca mais!

I ordered "Super Strong Adhesive Tape Flex Tape..." with an ad which showed a photo of "Flex Tape" as seen on TV. Received a roll of typical mylar tape, NOT "Flex Tape". Placed a dispute with photo of the item received and and as shown in the ad. AliExpress rejected the dispute claiming "There is no brand in the description, and from your picture, we can not see any brand". In short, avoid them. Your money goes out of the country and their goods are fake!

I bought a hard drive cable connector for asus x412 vivobook in store called LIAN JIA LI SHENIZHEN1 GUANGDONG that I pay for $11+ Canadian dollars when I got to checked out I put express shipping for DHL for 7-15 days my total payment become $60+ but when my item arrived at home they are asking me to pay another 26$+ because they told me that my product is not paid, what? When I looked at the product price it become $48 USD, in online it's only $11 Canadian dollars, this store is Scammed don't buy to this app or to this store

As a buyer contesting for a refund and extra cost aliexpress decided in there wisdom i was not entitled to a refund becouse they did not explain to me what i had to do. They asked me for proof and did not say what proof they wanted i assumed they wanted proof of purchase so i sent a picture of the item as i was saying that it was not the same item in the seller's picture i wanted them to compare the item with the picture i sent as they was not the same but it seems aliexpress did not understand either and came down in favour of the seller. Even though the item was tottle rubbish. So be carefull becouse aliexpress don't.

3 weeks ago I bought an item with shipping from Spain.the seller lied and shipped it from China, took 3 weeks and could have stopped in customs.the item was shipped from China, instead of Spain, and as I paid extra for the shipping from Spain. Due to the misbehavior of the seller, I tried to get the refund from the shipping a with a dispute. To receive my money back for the shipping. The seller deleted the different types of shipping and AliExpress asked my proof of those shipping's, they are the ones approving and having control of the sellers shipping. The result and service of the dispute was unacceptable! Im unable to retrieve this info, AliExp as the owner of the page is responsible for the seller misbehavior. AliExp sid that "it's my own problem." the seller lied and sent the Item from China instead of Spain. I paid more for the Spanish location. Even if the product is free shipping, the price of the item changes based on the shipping location(Spain is more expensive than China) now cause AliExpress can't see the diff. In shipping method, I can't receive my refund. This is unacceptable! AliExpress is accountable and responsible for the sellers behavior, in the end I'm buying in the AliExp webpage, it's your brand your responsibility!

Im a gold (almost platinum) AliExpress client however Im going back to Amazon! It's more expensive, but the customer service is worth it..

I did not receive the item until now. This very bad I did check the Saudi post office and the item does not arrive in Saudi Arabia till now and also I checked the 17 track and also it showed not received in Saudi Arabia post office.
The information gives by AliExpreess is not correct and deceptive.
Please check the tracking in Saudi Arabia post tracking. RB*******TW
https://www.sp.com.sa/en/tracktrace/
This also another one track to be sure.
https://t.17track.net/en#nums=RB*******TW

Am going to stop buying items from AliExpreess because it's only stealing my money and the after service is fraudulent

I MADE A PURCHASE WHICH WAS NOT WHAT I WANTED SO I PAID TO RETURN IT. THEY PROMISED ME A REFUND ONCE RETURNED. OVER A MONTH AGO UPS CONFIRMED THE EXACT DAY AND TIME THEY DELIVERED THE PRODUCT. THE COMPANY IS NOW TRYING TO PRETEND THEY DIDN'T GET IT EVEN THOUGH I SENT THEM THE TRACKING AND THE CONFIRMATION. NOW THEY ARE TRYING TO ONLY REFUND PART OF MY MONEY EVEN THOUGH THEY RECEIVED ALL OF THEIR PRODUCT BACK! TOTAL CON ARTISTS AND LIARS. STAY AWAY!