AliExpressReviews 8,094

Give AliExpress 5 stars fast shipping excellent customer service they stay in contact with you to see if you like the hair and I love it. I order a 16" inch and it is so soft no tangling up in the back. I will continue to buy my wigs off of AliExpress I love my wig thank you all so much and thanks for being concern and in contact of me and when I receive my order you were there every step of the way

The site was wonderful years ago, but now it is a very bad site. Firstly, the shipping is exaggerated in the price and upon payment they use a cheap and slow shipping method. If you see their offers, pay attention to the shipment, you will find it high to compensate for the loss. It always offers goods with a cheap value. The site improves his company for the better

Aliexpress were not fair at all. I sent them my discussion with the seller from the beginning That I want an item with these specification but the seller sent me completely something else(everything was sent to aliexpress team). They closed the dispute without any action.
As an advise: If you will buy something that is available from other websites don't buy anything from them. Because for me it is just like I throw my money. The shop name is A' COMPUTER'S Store
Be careful while dealing with those people

I find most of the stuff here cheaper than most online stores and there is no delay upon delivering your purchased item to you location

1 - Poor product description from sellers
2 - Items aren't located in the country they state
3 - When you open a disput, Aliexpress assume you've received the items
4 - Aliexpress do nothing to protect customers
5 - Seller isn't forced to refund not delivered Items
6 - Prices aren't great
7 - Do not use this selling platform, to many scammers, no protection

Points above from 3 different products/sellers all rated above 80%, 2 of them refunded the money, one of them didn't, Aliexpress did nothing about this.

I have already ordered many times from the aliexpress website, there are good discounts and promo codes. There are also bonuses for new users. I recommend this site to everyone, especially my readers.

Cannot contact the live agent, only the computer, could not help, haven't received the order and the seller ( LemonBest Official Store) liar and don't do any refund!

I try a 100 times to reach aliexpress with the live chat. About order **************, not satisfied with the dispute result, Aliexpress made wrong decision without my knowledge. Since when does aliexpress decide what the problem is without reading throughly? And thereby misjudged the dispute without my permission? //same order ************** i ask a refund 2 usd for a small part refund of a demange usb cable. I have also return the goods, i don't understand anymore...// wrong gsm case **************, same decision. If you know that sending something to china costs in 95% of the cases more than the value you paid, I don't think this is fair

Bought a ring got junk earring made a dispute and got declined dont waste you money. Waste of a company

Never believe this website. When I other 80 stuff but get just 40 stuff. So I Never believe this website anymore.

I have been buying a lot of products from Aliexpress through out the years now.
I can frankly say that their overall support has degraded noticeably.

Previously talking to an actual agent wasn't a hassle. Nowadays it will take you going back and forth to convince the bot to transfer you to an agent a method used to bore the customer and to save few bucks at the cost if customer convenience.

My last purchase experience was the last nail on the coffin. This is where I decided to not stay silent.
Aliexpress keeps siding with the seller even I provided many evidence that the seller is clueless and don't know what they are doing. ORDER ID FOR REFERENCE: **************

I Paid extra cash to have this item shipped with DHL. The seller ended up providing a FedEx tracking ID. Non the less I decided to ignore this and waited few days and noticed that the status hasn't changed and still pending pickup. I then decided to follow up with FedEx and they said that that tracking number doesn't even exist in their system. So I contacted the seller and they said they will contact them a process that took 5 days only so they get back to me and tell me that my shipment is with DHL. I then asked for the tracking number number which they haven't provide until this day. I have sent countless less reminders with no use.

I then decided to contact Aliexpress only for them to tell me to wait for more days to open a dispute. "KEEP IN MIND I PAID EXTRA FOR DHL SHIPPING" Which is not acceptable at all. Even if the shipper manages to ship the item I will not accept it if it exceeds the average delivery time for a DHL express shipment.

I now have decided to move to Banggood because they have more shipping locations. My last purchase didn't take as long as my previous Aliexpress shipments has one and it was a standard free shipping.

Keep in mind that I involved Aliexpress with my issue even in Twitter, but I guess I don't have enough followage for them to consider me a risk to their reputation so they chose to ignore me.

I have over 400 orders with Ali Express, mostly electronic parts, and some expensive electronic test equipment. Still, I was accused of being a liar when I disputed the charge for an $8 necktie I never received or signed for. For standard shipping here in Thailand, they've changed from using the post office to cheap fly-by-night delivery services that cannot even find my house. Their method of presenting merchandise by frequently showing the highest-priced model and description along with the price of the lowest priced model is pointless and dishonest, yet it's done on many items. I'm only using them now for things I absolutely cannot get elsewhere.

Opened a dispute because I didn't receive my item after 90 days. Seller agreed to complete refund. Refund was NOT complete. Refunded only part of the invoice price. Dispute team closed the case. Now there's no way to contact them and let them know about the fraud. Shouldn't expect anything less from China. They are crooks!

If you are buying in bulk this site is very good for you to use if you are not you might as well use Amazon. You can find really good deals although they sometimes take longer than you want them too.

I bought an IPTV subscription for 12 months which I thought it was genuine, but I think I was scammed by the seller. The service stopped working after 5 days. I contact the seller but he did not want to give me a refund. I then open a dispute but unfortunately Aliexpress did not even read my comments. All they said in their email something about a remote control not working which I never mentioned because I never bought a remote control from aliexpress. I contacted them through the chat 3 times and all their agents promised to solve the problem, but they never did. Too much time consuming to try to get my money but they never gave it back to me. This is appalling considering I was a customer but aliexpress does not care about customer. They care only about sellers as they get percentage for everything they sell.

This site has got to have the worst ordering system ever invented. I think they may have some really good products but if you cannot buy them, it is worthless! Their present system needs to be scrapped and replaced with a customer friendly ordering system and responses need to be in English.

Total Scam! Please spare your money and energy and look elsewhere. I've ordered 40 items with a specific size and the seller has sent out 40 times a different (much cheaper) size. Even though I have evidence since the items have labels on them showing the wrongs sizes and the seller has admitted to having sent the wrong sizes in private message, AliExpress has decided in favor of the seller and not offered a full refund. Luckily, I paid with PayPal and am now opening a dispute directly with them. Never ever will I order with AliExpress again. I rather pay more money and purchase with trustworthy companies. Never again!

My organization spent more than $800 on items that arrived completely (100%) damaged and more than 3 months late. Aliexpress' system of 'negotiation' with seller took another months to complete. I ended up only receiving $400 refund. So I basically spent $400 of junk that just went to the trash.
I (and the institution I work with) definitely will not go through them again.

I had ordered some croc decorations off of Ali express as I have heard it is a cheap site to get everything. I want to buy croc charms for them summer anyway and decided to get a pack of 5 fruit designs for just over $2. The price is amazing and the product I received is amazing and cute! I did however order it the summer of 2020 and received it for use in summer 2021. It took just under a year to arrive to me :/