AliExpressReviews 8,094

This is grossly disappointing. Twice, I ordered three (3) different 1/64 scale wings for my project. Not only that I didn't get the three I had ordered, I was shipped one, the wrong one. I WILL not order anything from this company again.

Purchased caster wheels for a table on Jan 9 and never received shipping notice or tracking info, despite numerous requests. Item finally showed up at the end of February, a week after I bought wheels locally. Will never order from this site again.

Can't be trusted and hard to rectify when item faulty. Feedback for seller button does nothing and it is impossible to complain from the site.

Big trouble getting phone true Spanish Customs.Send back to country of origin. Not eligible for a refund.

I bought a head massager from them on November 29th, 2022. I received the item on December 12th and the box was ripped up. So I opened a dispute with them and they agreed to give a refund as long as I returned the item. I sent it back the next day but I was sending it from Canada to China! I spent $93 dollars to send it back, which is more than the item! They said they would reimburse the cost of the item and the shipping cost! They closed my case because they said they never received the item, and it is now March. Don't buy anything from them! They sell crap and won't give you your money back! I would give zero stars if I could!

AliExpress does nothing to help when it says your order has been delivered when obviously it was not delivered! I tried to cancel my order literally 5 minutes after I ordered it and of course they said they would cancel it, but the same night it said it was to late to cancel! So then I started looking into all the reviews for AliExpress and now I see I made a mistake by ordering anything from this AliExpress and I will never do it again!

I'm not one who usually bothers with writing negative reviews, but my recent experience with AliExpress convinced me to make this exception to hopefully help discourage someone else from wasting their time attempting to do business with them. I've purchased a refurbished auto-computer part for roughly the same price I had paid through a competitor a year prior. Bad luck on my part having the initial replacement part also breaking, it is what it is, but AliExpress was offering the part for a few dollars more than what I've initially paid in the recent past; so it seemed like AliExpress was the valid choice to not get horrendously overcharged. A week after making the purchase, AliExpress decided to just refund me without an explanation, an advanced warning, or anything resembling an attempt at communication. Instead, they just canceled the order and then jacked up the price of that same part by hundreds; more than doubling the initial advertised price. I highly recommend going with another online vendor when needing to make any purchase of any significance. All they did for me was waste my time, tie up my funds, and prolong the time I have to endure not having a working vehicle. I really wish I could give them a no-star review. Note: I wouldn't have bothered to post a negative review if they made an attempt to communicate their decision to not honor our transaction. I would have just been surly about it.

Most items listed on this site are not as described when you receive them. I purchased hair once and I never received it but it said "delivered" and Aliexpress took the sellers side.

I bought something from a different seller and returned it and it was delivered. But they're giving me the hardest time to get my money back. They don't have any customer service. Avoid at all costs.

Customer Service Ali Express
Customer service is a waste of time never received the product even provided proof that the delivery was not made by Canada Poste and do not want to refund me really not honest.

Service à la clientèles de Ali Express
Service à la clientèle est une perte de temps jamais reçu le produit même fourni la preuve que la livraison n'a pas été fait par Poste Canada et ne veulent pas me rembourser vraiment pas honnête.

I bought small cable box to try out after that when I tried to look at same product they somehow banned me out of even seeing those types of boxes and that's only half my order I don't think they are to be trusted I'm scared I won't receive my headsets now I can tell I'm going to have problems with them on getting my money back what a scam

I am really starting to believe that AliExpress is prejudiced against bigger people. I do understand a lot of their retailers are in China are in different countries. But they need to be aware that people from different countries as well is buying their products and they need to start providing bigger sizes. It makes no sense when I'm looking for a certain item I am only able to find them in small, medium and large and then if it does say extra-large, it usually fits like a medium get bigger sizes. Thank you.

They know that a lot of their items are cheap. Out of 32 orders i receiceved only 19. They dont refund as they claim their system has the item/s in my country. However, none ever arrived even a month past their delivery time. In my opinion its a scum.

AliExpress does have some good stuff. But services are bad.

I placed an order for three (3) belts, but received only one (1). Seller admitted that they mixed up my order with some other customer's.

Even though I provided a screen shot of Seller's confession/admission, AliExpress denied my request for refunds for two belts (2) on account that the tracking history shows that a package was delivered.

Seller asked me to click on a link to pay $0.01 to allow them to ship the missing two (2) belts, but I ended paying a total of $6.40. Why should I pay for Seller's mistakes, AliExpress and Seller?!

I didn't received my item!
They ask me to prove that I didn't received!
I asked them how can I prove it? They have to ask the delivery company to prove, to ask my signature from them... And this is their answer.
We have carefully revisited all the proof provided, including the newly updated proof and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period.)))) Don't deal with them!

Every SINGLE time I have an issue, the seller rips you off. The website is awful. I got sent an item in the WRONG color, and the seller blamed me and "offered" that I send the item back to China for 1/2 refund.

As good as the prices seem, AVOID AVOID AVOID. This is a lousy, lousy, lousy site!

They stole the money, transferred it to the bonus account instead of returning it to the card. Now they send a falsified screenshot with an inscription that was not there at the time the order was canceled. Moreover, in the falsified inscription they refer to a document with the terms of service, which does not exist.
Use other services, where delivery is faster, cheaper, and they don't steal.

Absolutely awful experience. Just robbed me of my money with no product ever turning up. Parcel was returned to sender and despite 5 attempts with customer service they refuse to refund it despite an email from evri stating its been returned. Absolutely joke customer service team, just press standard replies and hope you give up. Will never use again