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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have been using Aliexpress.com for years now and never had a problem. Customer service and the vendors are very honest and easy to work with!
Great Value, Good Customer Service is what I experienced. I got my shoes on time and was quite happy with the product and delivery time. Glad that this company is providing this service as this is just what I needed!
I use this site a great deal, however, I have had one bad experience where I did not receive my merchandise but I did receive a refund. In order to use the site, you must check the seller history, amount of transactions, and feedback. I also like to communicate with the seller prior to making a purchase. Many legitimate sellers will email additional photos and communicate with you to make sure you feel comfortable ordering.
I ordered 2 things and they took a while to get here but came in gud shape... HOWEVER, I've been trying to order the same headphones and each time they say my order was cancelled and I haven't received a refund to date despite the many claims i submitted! I am furious to say the least but still fighting!
Not really the same problem, but now that I see all of the negative feedback i will not order from them anymore. Anyways I ordered MAC makeup kit 180 palettes. It was $33.5 I received my order... ABOUT A MONTH AFTER and DESPITE THE FACT THAT IT WAS BROKEN! It was cracked and when I contacted the seller they wanted me to send the product back in then I would get a refund but instead I just kept it and never confirmed that I received it. I was so happy to go and pick it up from the mailing place and that was what I got! DONT BUY FROM THEM!
An absolute $#*!ing scam! They NEVER delivered my items to my house and I have no idea where the hell they are. They've been returned to China and I am FURIOUS! I want my money back and I can't believe I wasted my money buying from these scammers. AVOID THIS SITE AT ALL COST! The items are cheaply made and of poor quality. I will NEVER buy from these lowlives again. I will warn others from making the mistake I made.
Bought from 2 sellers, once they had my money, they ''cancelled my orders'' and sayd the bank transfer had been refunded. After one month, still no refund in my account. I am fighting them tooth and nail for it STAY AWAY FROM THIS E COMMERCE SITE no service, no phone number nothing!
I love this site. I ordered a bunch of stuff for my wedding and all came as promised. As for the complaints that things take a long time to ship: Yes, they do but the shipping time is given before you order. If you can't wait that long, don't order! Mine came much, much faster then they said. All items as described. Our family uses this site for everything. No issues. Have fun!
Scam alert!
My order was shipped to my house initially but were faulty products (jerseys) and when contacted they said they would re-ship it but can only do so after I provide positive feedback. It was then shipped, but to the wrong address (sent to Florida, and I live in New Jersey). I've tried to contact their customers service without response several times now. Really bad experience.
I give the website 1 star because I cannot go through and file a dispute or edit my feedback.
Stay away! I made a few orders and came ok. Recently, I ordered an item, never received, they gave me a wrong tracking number. Never received a refund. Gave a second try, the same thing happened. No customer service, no support, no phone number, no email. The 2 sellers, just ignored my emails> Beware of the risk of being scammed!
**SCAM ALERT**
Their review system is a scam. It gave a positive feedback on its own.
The website is only good if you are buying stuff like wires or cases. Other than this, I can tell you with experience, the stuff you get is garbage, quality is worst not even bad. Also it takes a while till you get your stuff. It took a month or more for an ipod cable.
I bought clocks, watches, even electronics from this site. And I am seriously, the quality is fake and everything I bought have been broken.
Seriously stay away from aliexpress or perhaps any chinese stores
I ordered a beautiful burgundy cotton blouse they were showing in the picture, the blouse came within 1 month, it was horrible, there was no hem on the tie bow, nor around the shoulders, it was red, not burgundy, it was a really cheap polyester, not cotton. They send something I did not order, In order for me to get my money back, I had to ship it back to China with tracking at $52.40, that more than the blouse cost. I gave the seller 1 star, It is showing that I gave him 5. They are full of it.
I have bought about 10 items totally and I must say that I am happy. Postage takes time but other that, no issues.
Communication was also quite ok.
Will keep buying.
I bought several items some of them chip but the latest android phone I ordered never came and the seller just kept sending me false tracking numbers. I waited till today and wanted to complaint and open a case but I did not have the option anymore... actually it says that the seller received my money and I never received the item and probably will not and theres no way to complain or to contact aliexpress. Just a bad place to put your money on... They say you're protected but you're not! I'm done ordering from this fake site! BEWARE!
Not all are scam and delivered you counterfeit product. But once, I bought microSD Samsung. They send me the counterfeit one. Proven with h2testw. Communication not so smooth. They asked me to retour their product and they will refund. But where? Addresses? Who pay the shipping cost? How if I shipped then no refund after? All proove which are 4 microSD I bought was gone and now in their hand? They got 45$ from me and wont refund. Maybe just my bad day that I met this bad $#*! seller. Just be careful guys
Respond to I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
With that said, I’d still like to help.
AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to [email protected].
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group
This review...
Ordered 3 stuff, 3 t shirts, all from different sellers... no onw
E delivered and didnt return my money back... bull $#*! site. No one give good response though we complain... autogenerated ans only... never buy from aliexpress
Palak,
You mentioned that you got only autogenerated answers.
AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to [email protected].
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group
ALIEXPRESS IS NOT A BAD SITE! YOU MUST FIRST CHECK THE SUPPLIERS RATING AND THE RATINGS GIVEN TO HIM BY PREVIOUS CLENTS. I ORDERED A KNIFE, PAID FOR IT. IT TOOK 7WEEKS AND THE ITEM ARRIVED. ON INSPECTION THE KNIFES SHEATH WAS SLIGHTLY DAMAGED. THE BLADE CUT THROUGH THE PINTS STICHES DURING TRANSIT. I TOOK TWO PICTURES, LODGED A DISPUTE AND SENT THE PICS AND ASKED FOR A FEW DOLLARS DISCOUNT. THE SAME DAY ALIEXPRESS INFORMED ME THAT THE SUPPLIER AGREEDVTO GIVE ME THE DISCOUNT, AND THAT I WOULD RECEIVE IT WITHIN 7 WORKING DAYS. WITHIN 4 DAYS THE REFUND WAS CREDITED TO MY ACCOUNT.
I WAS TREATED WELL AND WILL PURCHASE FROM THEM AGAIN.
"EMPTOR CAVEAT"... LET THE BUYER BEWARE!
Gino SOUTH AFRICA
I ordered an electric bicycle from store that is listed on Aliexpress. The store number is *******! Be careful! I was lured into paying over €360 and all I got was 2 cheap sunglasses. They had atracking number with the parcel. Now they claim that I got the bike which is a lie. BIG SCAM. The name of the seller is ABBY SMITH!
DO NOT BUY FROM THIS SHOP! NEVER USE WESTERN UNION. All money is lost.
I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
With that said, I’d still like to help.
AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to [email protected].
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group
I know a lot of people will disagree with me on this but this is the way I feel...
If you buy from websites based in China a good rule of thumb is don't buy technology (phones, computers, tablets, laser pointers, cars etc...) and food (baby food, formula etc...).
If you buy anything at all... textiles like underwear and cheap plastic things like cd holders and make sure they aren't priced over $5. This goes for palm reading too. Also it is interesting how the positive reviews on these pages are full of single reviewers with 4-6 helpful each hmmm. You decide for yourself.
PS. Don't order more than one item at a time that way your never out more than $5.
One of the worst website I chose to order. At the beginning they will treat you good but after you order and pay, do not expect to receive your. All you can do is send few emails and after that you are done. Want to donate some money than this is the perfect site but not for shopping.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.


I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
With that said, I’d still like to help.
AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to [email protected].
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group