AliExpressReviews 8,094

Generally you need ALIEXPRESS when something goes WRONG!. If the Supplier is GOOD and the goods are corresponding to the description then you are HAPPY and you do not need any ASSISTANCE of ALIEXPRESS.

But you are expecting HELP and PROTECTION from ALIEXPRESS when your Supplier refuses cooperate with you. Unfortunately that happens more often then it must be if the Suppliers would be under REAL CONTROL of ALIEXRESS but that is not the case.

As I used to do lots of buying at ALIEXPRES.COM so soon or later I‘ve came across of BAD SUPPLIERs and in those situations I must seek promised POTECTION from ALIEXPRESS. BUT NO HELP at all! No one at ALIEXPRESS responds my emails with the evidences attached to support my REFUND CLAIMS. In obvious cases I can get the refund by ALIEXPRESS but when you require more attention to your claim and to your evidences your mails are just ignored!

I would gladly change my opinion to positive one PROVIDING that ALIEXPRESS changes its attitude towards dispute situation and responds to buyers' emails.

My the very last emails to *******@aliexpress.com; *******@aliexpress.com; *******@aliexpress.com; *******@aliexpress.com; *******@service.alibaba.com
Were not answered:

1. Regarding the Dispute Case Number: ******* Order Number: **************‏
2. Regarding the Dispute Order Number: **************

Be very careful using sellers on Aliexpress. I have found some sellers I trust but many cannot be trusted and Aliexpress does not offer the level of customer service you should expect. It is even hard to find a way to get Aliexpress a message. I have made many purchases as I source from China but also have lost a lot of money through SOME of the sellers on this site.
Also, to those buyers who complained that they did not get authentic goods? NOTHING is authentic goods! These are factories making inexpensive or copy items only. Why would Mont Blanc let some little ALIEXPRESS Store in China be a distributor of their items that they spend millions advertising for to achieve an upscale name?
Nothing is wrong with purchasing non name brand affordable modest items but just know that is what you are getting! Nothing more!

I and one of my friend had bought a usb powerbank from a normal ranking seller in aliexpress. 2 months passed, but when i check tracking information, there are only one movement,"Receive item from customer China".
I tried to contact with seller for couple times, but no answer. I tried to contact with Aliexpress Team, finally they had answered, but they didnt solve the problem. They kinda tell me trust god, god will help you...
Here is the product I had bought

I was trying to place a order. It said order was complete and then 2 minutes later i got another email stating order has been canceled and they need additional information. I am a big online shopping but when i got this i was shocked. Please take hed to what i am about to tell you. LISTEN. This company wanted PHOTOS of my ID, CREDIT CARD and BANK STATEMENTS. Out of all the shopping i do i have never heard of this! I had to contact my credit card company and they let me know this is not normal behavior please be aware of what your doing on this site... good luck... by the way i canceled my orders and will NOT be returning to this site ever again

Communicating with the seller was very prompt and efficient, however, getting someone from Aliexpress was impossible. Aliexpress debited my credit card, THEN cancelled the order! They then direct the buyer to a site which asks for, GET THIS: copies of my credit card, PASSPORT, and credit card statement in order to continue with the transaction. ARE THEY KIDDING! All in the name of "risk controlling". Firstly, it's a huge identity theft risk for us buyers, as well as being highly illegal to ask for such information. Unfortunately, I dropped ALL business with the seller, explaining I would never, and neither should they, go through a company like this.

Aliexpress is a mall where many stores are selling their many items prices are good n attractive i ordered many time some stores are good but some stores are not at all reliable like http://www.aliexpress.com/store/******* Shenzhen Top 1 Trading Co., Ltd. Store No. ******* i ordered a shirt they never dispatch and never gave me refund and to add oil to fire the are blackmailing me that u give us good feedback then we will give u refund and they are cheater n fraud they never returned me my money most unreliable fraud people.

I requested a bunch of stuff from the site and the service from the stores were amazing... yes it takes a while to receive the items but come on! You have to inform yourself, on every page you can see the company name, the delivery period, the reviews, the amount of buyers, everything and if you want something contact them first to make sure they are a legit business. I WILL KEEP BUYING STUFF... JUST BE SMART AND USE YOUR BRAIN!

At first I was surprised with their low priced products and flexibility to deliver worldwide. But be warned this online store is TIME WASTER! In my case I ordered 3 different products after waiting for more than a 30 DAYS my ordered was just cancelled without any reason though the products was already paid. I just wasted my time and just charged with SERVICE CHARGED for no delivered products.

SERVICE SUCKS, no customer service to call for complaint. BE WARNED, don't waste your hard-earned money and time for this BULL$#*! online store.

I ordered from Mr. Jack. He is a JERK. I ordered 5 or 6 adidas dog shirts in size XL. I also ordered one XXL. The 5 OR 6 XL'S do look like size small and won't fit any of my dog's bodies. Mr. Jack refuses to give me a refund and wants me to spend money shipping their HUGE mistake back to China! These people are $#*!ed, as I have pictures of the XXl vs their XL. In the United States their Xl shirt for a dog would fit an 5 to 10 lb dog! These people are ignorant and do not appreciate keeping a customer. I now have to dispute with pay pal, I refuse to have to pay for this. I officially will never order from ali express again.

This website is garbage. I was so excited, seeing all the stuff I can get for cheaper than eBay prices. Howeve, when I ordered from "trusted" sellers, I was completely disappointed. The measurements they provide are off, and opening a dispute is bsically a joke. They just have the dispute button there to make you feel like you are protected as a buyer, when really, it's just a false sense of security. I opened adispute and 2 weeks later, still no response from anyone. Absolute junk! I would stick to ebay or Amazon.

I had a good experience with AliExpress, but in order to have a good experience you need to do some research on who you are buying from! Look at the feedback, how many reviews they have and their ratings, also look at their return policy! When you order, make sure to write notes if they need to know any info.

I ordered accessories from here and received all of them within two weeks to California. For now, I only order with ePacket shipping (which usually is a few bucks extra) because it gives me a tracking number and sends me an email when my package has been delivered.

Anyways, my items were received in a timely manner and the items were in good condition, except I got the wrong size of an item and the seller quickly refunded my money.