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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Switzerland
1 review
0 helpful votes
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This my experience
December 3, 2013

This my experience
Pro:
+ Price is very low and very attractive
+ Sometimes you get get good deal and a responsive seller
Con:
- Often the products don't work properly
- The Aliexpress complaint system is joke. There is NOBODY that you can contact at Aliexpress personally or is reviewing your case as in Ebay. It's between you and the seller!

My advice:
Try Ebay first and compare the price with a reputable seller with positive reviews on Aliexpress. Take the cheapest of the two. Anything else is your risk.

Date of experience: December 3, 2013
Australia
1 review
1 helpful vote
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Serious redirect loop that places orders in the background affecting AliExpress.

I went to order an item on AliExpress. After clicking "Commit to buy" I was asked to login. After logging in I was asked to login again. Then again. And again in an endless loop.

Unbeknown to me and without any confirmation given to me, an order was placed in the background. Thinking the ordering process had failed I tried to order a few more time, not being aware that the orders were actually being placed (once again, no order confirmation).

This is a serious bug and I'm certain I'm not the only one affected. I've asked aliexpress to cancel the orders and its been several days but they have not done so.

Seeing as any negative feedback I may receive for non-payment of these items will be in the public domain, I decided to write this review of aliexpress in the public domain to set the record straight.

The login loop bug is still there as of yesterday as I have attempted to log into other things on the site but was thwarted by this bug. It occurs when you attempt to log into anything (e.g. When you are asked to login again upon accessing the community forum) after having initally logged into your account successfully.

I would advise everyone at this time to not place orders at all on aliexpress, for fear that they may experience the same issue.

Date of experience: December 2, 2013
Ohio
1 review
0 helpful votes
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They are not a legitmate business. I ordered a product that was never delivered. They provided a bogus Swedish Teracking number that provides false information, i. E. it states the product is at the local mail service at 19:55 on 26 Nov but I was on the site at 0800 on 26 Nov and this before 19:55 Swedish time.

Date of experience: December 2, 2013
Oman
1 review
4 helpful votes
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Stay away from these guys
November 29, 2013

Stay away from these guys. I availed the offer of buy 3 get 1 free and I am serious each pair of shoes lasted only one week each (yet to use the 4th pair). I emailed the customer service and they wont give me the email address of the folks in their management team for a complaint. I will NEVER be buying again from them. I am sure if they don't control their quality soon they will be out of business.

Date of experience: November 28, 2013
Jamaica
1 review
0 helpful votes
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I have ordered a dress and it has been 8 days now and nothing from the seller. Every time I try to get a status on my dress all they keep on say is " we will try our best ". I have also asked bingru hau how do I go about getting a refund and still nothing... The supplier did not even have the common decency to email me to advice me that my dress would be shipped late there is no communication I am so frustrated. The sad part is that I sent an email asking if I could get the dress by a certain time and there response was yes as soon as I payed it would be shipped... I need to know how to go about getting a refund

Date of experience: November 28, 2013
Washington
1 review
3 helpful votes
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Order a pair of shoes they never arrived. I also played for express shipping. Calling was no help at all. I'm wondering if I can sue.

Date of experience: November 28, 2013
Texas
1 review
2 helpful votes
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For all of you people who have written about your experience, products, etc. and who have had bad experiences, always pay via PAYPAL! It is the safest and the most guaranteed way to pay for your things because if you don't like the products, then all you need to do is to call paypal and file a dispute. Trust me! Do NOT pay Western Union or any other paper way! You have more control by paying via paypal.
Yes, I agree with some of you. I give aliexpress 2 stars because I buy their wigs and 9 times out of 10 they are gorgeous. I have also learned that if you like the shorter styles, remember to not let them mislead you by stating that your wig will look EXACTLY like you see. What they really mean is buy the wig, then go find a hair stylist to cut the wig into the style that you see. Do not let them style the wig because it is better to style your hair (wigs) with it on your head. They play foofoo a lot of times, but because I pay via paypal, I have the upper hand. I find myself frustrated when dealing with the people from that country. I don't know if they are trying to run game, but if I discover that they are, I simply run it back. That's all that there is to it!

Date of experience: November 28, 2013
Canada
3 reviews
3 helpful votes
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I ordered three products from there: a leather bag, a pair of shoes, and an evening dress. Their merchandise is of very low quality. The only item that's okay is the bag, and that's probably because I paid as much for it as I would have paid at home. The shoes and the dress, however, I took one look at them and threw them into the donation bin. The quality of both items was horrible, despite all the 900+ positive reviews, and the size of shoes was wrong. After that, I decided not to buy from this website again. I don't like wasting money on junk.

Date of experience: November 27, 2013
Georgia
1 review
0 helpful votes
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One month ago I got 2 items with different suppliers.One of them still has time to deliver my order, but I am wondering if he will.The second seller is ONE OF WORLD and I got a simple t-shirt. She should had deliver my order 11 days ago, when I try to talk to her she answers and say that she already shipped my thing, but she is lying and this is not honest at all, because she says that she did deliver, I say she does not and no one can help me.
Please, do not buy stuff at this website because besides the seller no one else will help you.If you buy at Etsy and have a problem with the seller there is a team TO HELP YOU.
I am gald I did not pay that much, because I left impaired.
Remember the seller ONE FOR WORLD is the worse.

Date of experience: November 26, 2013
Maryland
1 review
0 helpful votes
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THIS COMPANY I DEALT WAS A COMPLETE A RIP OFF. Guangzhou Queen Perfect Hair co., LTD Store No. ******* They deserve no stars. Catherine made promises she did not keep. We made arrangementS for them to send me out a new wig when the one I got was not want I ordered or paid $200 for. DON'T DO BUSINESS WITH THIS COMPANY. The wig they sent was HORRIBLE and not a lace front. Catherine made promises if a gave them a good rating and she did not keep them. They do not deserve 4 stars. They deserve none. I don't know if I will ever make another purchase from Aliexpress because of this experience. It was my fault because I should never had trusted her and released my money. But it is a lesson learned. I am warning you, don't buy from this company. I ordered a lace front wig and what I received was a regular wig with not lace at all. This was a horrible experience.

Date of experience: November 26, 2013
Missouri
1 review
0 helpful votes
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A horrible website
November 26, 2013

A horrible website. Matter of fact they have a lot of seeler like wedding zahing and so fort, full of lies. I ordered a dress for my roommates wedding. They sent me the wrong color and wrong dress 7 days before the wedding. Then they said they would sent me the correct one. I got nothing on the mail. Then when i left a bad review the seller contacts me saying he'll refund my money if i change the feedback. So i do, and he stops replying me and the website isn't helping me. Hence i lost $200 on dress which has stains and something i'll never get to wear. So try not to order from here. It's really really bad

Date of experience: November 26, 2013
Canada
1 review
1 helpful vote
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Never Again!
November 25, 2013

Never Again!

I couldn't find rate 0 for them or less.

I opened a dispute for a non-working item send by seller A+ Seller components by best price!
"http://www.aliexpress.com/store/*******".
And i sent them the prove of a non-working board since Nov. 18 2013 Dispute in Progress with no response.

Also its the same alibaba.com website. Thats "Ali-Baba and the 70 thief"

Within 10 days i will work so hard to rate them down in every website.

Date of experience: November 25, 2013
Virginia
1 review
0 helpful votes
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I ordered an item 2 months ago and when I asked yiwu ye about the shipment, he would send me a tracking number and a link. This has been going on for a while and I started to get frustrated. I told this person that I've been waiting a long time and that there is no update on the shipped item. It shows that my item is still in Hong Kong. What the heck? All this person responded was the tracking number and link? Don't they know how to communicate? I just opened a dispute, so we'll see if the corporation will step in and help. They better, because their website has the customer protection stamp on it. If they don't do what their website says, I will sue them. I don't care how much I've spent on the item... the fact that they are avoiding my complaint and not compromising with me, shows that they are dishonest. Again, if I don't get my money back, I will sue them

Date of experience: November 25, 2013
Australia
1 review
0 helpful votes
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Its brilliant!
November 25, 2013

Its brilliant! Read the descriptions of items and client feedback properly before ordering. Don't expect items like LV, Dior, FS, JC etc to be authentic if you know their providence is of a certain country only eg; True Religion jeans are made in the US and will set you back $350-450. If you are buying them on Ali they probably are fake but will probably be just as good. For the savvy shopper this site is the biz! Ps I just received my $150 VS bathers for $8 today. Stunning! Only difference is no VS labels but hey I have $140 in my pocket so if that's the price of the label and its so important to you then you need to get a real life:-)

Date of experience: November 25, 2013
South Africa
2 reviews
1 helpful vote
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I bought my 1st Item from ali and I have received the goods as advertised - Delivery takes some time but what would you expect through normal postal service

Date of experience: November 25, 2013
Virginia
1 review
1 helpful vote
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The bottom line is that if you deal with Aliexpress, it is a roll of the dice. Far too many of the sellers on Aliexpress are dishonest at best, and use the international distance to 'screw" you over. Of course Aliexpress has all of these "satisfaction" guarantees, but most of the time it's worthless. In my most recent experience, I waited over 3 weeks for my item before I complained. I filed a dispute and of course the seller disareed, even though the information on my order guaranted delivery of my item in 5-15 days. After filing the dispute, I received and email that stated if I hadn't received my item in "60", yes I said "60" days, they would refund my money. I, like everyone, likes to save money, but I've decided where possible, I will pay a little more to buy from Sellers in the USA.

Date of experience: November 23, 2013
Minnesota
2 reviews
1 helpful vote
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I ordered Christian Louboutin boots and recieved counterfeit goods. They were not genuine leather/suede and the did not match the picture on the wrbsite. Also there was no stamp stating genuine leather/suede. Seller will not refund my money and AliExpress wont return my emails. I have opened up dispute with credit card company to get my money back. Do not buy from this site.

Date of experience: November 23, 2013
Serbia
1 review
0 helpful votes
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I bought laptop for 50$, and I paid it from my Visa. Next day I got mail from Ali express
Informing me that producer of my desktop is not OK, and therefore they did not pay him my 50$, but they will send me my money back!
They really did it and I got my money back! Congratulations!
Drag from Serbia, Europe

Date of experience: November 22, 2013
Canada
1 review
0 helpful votes
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I purchased this article from Yiling Chen in Oct. 2013. She advertises it on Aliexpress as "2013 Fashion down coat Winter jacket... winter outerwear... women down jacket." This jacket is none of those. It has no down-is not even lined, very thin and cheap.
When I contacted Yiling she said it is not down it is batten. Then it should be advertised as that. I would freeze wearing this, even in a cool fall day.
This article is a disappointment to Aliexpress and a total rip off.
I tried to submit this feedback on Yilings site, but it did not show up. I contacted Aliexpress and got no answer. I do not know who is writing the reviews for Yiling, but they are not accurate.

Date of experience: November 21, 2013
California
1 review
0 helpful votes
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I would strongly suggest that you do not do business with this company. I recently attempted to make a purchase and the item didn't arrive. Their suggested links to follow to submit a dispute didn't work and when they finally did respond the situation did not improve. They offered to give me a refund to a paypal or Western Union account, neither of which I have. I'm still attempting to rectify the situation. I cannot stress enough how unfortunate this experience has been.

Date of experience: November 19, 2013