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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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There are too many sellers who just do not care about customer service. I rarely order but some vendors do not have web stores so I have to order through Aliexpress.
Buying is like gambling sometimes you will get amazing items all perfect first time around and then reorder and receive junk and seller telling you they will not refund of course we can bypass the seller but the wait time is horrible. Also some will not send at all or short your order.
If you are not in a hurry and don't mind having your money tied up then the site does have bargains.
They have 0 buyer protection, it ike a little chines mafia, they there to sell cheap quality chines goods, no buyer protection at all.
I ordered a coat about two months ago and it still has not arrived. No tracking information at all and when I contacted the owner all she said was that it's on it's way and I should have more patience. I ordered a winter coat at new year - for winter! And at this rate I shall get a WINTER coat for the summer.
I just hope that my coat does come and the money hasn't been taken out of my account for no reason like daylight robbery.
Please anyone who wants to order anything online, stay away from this site!
Awesome looking and sounding speaker, and it doesn't feel cheap either. The instructions seem to be a bad translation to English, so it takes some technical understanding to get everything working, plus some playing with to understand all the controls. For example, no where does it tell you that the forward and rewind buttons are also volume buttons.
Took forever to arrive, more than 3 months. Product Quality and as advertised. Seller helpful and always willing to help! Unfortunately it was not possible for me to give away as wanted despite two months in advance of the birthday person.
Really loved this necklace. It was high quality and just like the picture. The pink stones on the drop are REALLY pink and the chain is not gold, but has a pink gold hue. It's really well done. My only issue is the clasp: it's kind of weird and may eventually break.
I ordered a Peruvian u shape human hair wig from seller LEO... once I FINALLY received the order it was far from what I actually ordered. The description of the wig was not accurate. The picture and description of the wig was totally different from what I ordered. When expressing my dissatisfaction to the seller via email, I was never offered a refund or exchange. The seller offered a discount on my next order, which is not an option. The sellers have full control over your order, its a scam site. The seller stole $158.00 from me using a falsified ad. The site claims a guaranteed buyers protection which is also falsified! I am unable to open a dispute, request a refund like the site advertises. After I signed into my account, it shows 0 orders. There isn't even a customer service phone number to contact. SCAM SITE... STAY AWAY!
I bought many things from them (3 pages). It seems they are ok until I bought a ski helmet from this seller: http://www.aliexpress.com/store/*******. It came with scratch marks, the vents did not work and it was small, and the quality was not good at all. I received it on "December 30,2013 11:56 am." I immediately opened a dispute and sent all the evidence of my claim by taking pictures, videos, etc. It is February 17,2014, and I still have not heard anything back as what is their verdict. They are supposed to settle their disputes in three days!
You can find heaps of great bargins on here but you have to take care with what seller you go with, esp with SOME clothing and electronics but I have had a few great buys from here esp with bulk craft products and jewellery. I must say, I am a regular on here :)
SCAM SCAM SCAM SCAM SCAM
Notice how all the good reviews are in horrible, broken English? This site is a scam run from a different country. They will send you knockoff, low quality bull$#*! that's totally unrelated to what you ordered. You won't get a refund. RESEARCH ANY WEBSITE ON GOOGLE BEFORE YOU PURCHASE ANYTHING FROM THEM! THEY LIST PRICES THAT ARE TOO GOOD TO BE TRUE FOR BRAND NAME PRODUCTS BECAUSE THEY HAVE NO INTENTION OF SENDING YOU THOSE PRODUCTS.
Certains produits traditionnellement faits en Chine sont tout à fait corrects et conformes à la description qui en est faite.
Par contre, les produits de marque européenne ou américaine vendus à prix très attractifs sont des faux parfaitement imités mais qui n'arrivent pas à la cheville des produits originaux. Ecouteurs BOSE achetés chez John Weng (boutique AliExpress) catastrophiques.
I ordered as wig from there cus I suffer from alopecia it was a 200.00 dollar wig from Ruimei hair factory the lady was Sunny Wei. Anyways when I received the wig I was like is this a joke it looked so fake you could see the threading on that wig and I told her I wanted my refund but she kept making excuses even tho I told her I'm completely bald I need my refund so I can order something better she didn't care and after two weeks she just ignored me and they just ran off with my money. Everyone on there is a fraud don't trust anyone there!
Ontem chegou minha encomenda. Foi postado no dia 22/01 e chegou dia 11/02/2014. Chegou antes do esperado e o produto em ótimas condições. Recomendo o site!
Just wait a little bit long. As the problem of defect introduced is negligible, and seeing the concern of the seller, to resolve this issue, I feel obliged to review my feedback, changing meinha score three stars to five stars. Good seller
I personally really like this site, I have never bought anything that cost more than 30 dollars, I also recieved everything in a reasonable amount of time since it was sent from China.
What guarantees can I get?
Full Refund
If you don't receive your order
You will get a full refund if your order does not arrive
Within the delivery time promised by the seller.
I need my 20.00 back because I didn't get any of
The product. Why would you keep 8.00 when you didn't
Get me anything? I will have to report you and this
Site to the business bureau as this site guarantee's
I would get my product or my money back. I need
People to know that if they don't get there order
They can't receive a refund. It's not right. You
Need to make good on the deal we had order refund
100% of what I paid if you can't.
Derik Ferrante.
Facebook for AliExpress Buyer Protection Home
www.aliexpress.com
https://www.facebook.com/shopaliexpress?spm=**************193.2
You do not have a way for me to get my full refund and I buyers
Need to beware. I disputed in the proper amount of time, I have
No way to rate this seller since this process took so long.
Your buyer protection program failed be. If I spend 20.00 for
An order and the seller gives me back 12.00, that is not in
Complaint with your buyer protection plan. No place on the
Website to complain about that. I will not be shopping here
Ever again and I will be reporting this site.
Hello Derik,
I'm sorry to hear you weren't happy with your purchase from a seller listed on the AliExpress platform. I recommend getting in touch with the AliExpress Customer Service team (http://www.aliexpress.com/help/newContactUs.htm) for help.
Kind regards,
- Pamela
Alibaba Group
I have been using Aliexpress.com for years now for my dropshipping business and it's the best supplier based site out there! When choosing which products to buy always do your research and read the suppliers feedback. Take in consideration the shipping time frame and their shipping process, including the delivery company they use.
Post#578 horrible seller! China thief don't buy from Shen Zhen Fuers International Trade Co., Limited they steel 120$ from me do not believe any positive feedback on web. All are fake""""" after receive not working alarm i tray contact sever times not respond; i never buy anything from Aliexspress and Alibaba you dont have any security or protection for yours many 2 bilions Chines thief any country on word for stilling from endear people you go to jell but not in Cina? Video proof [http://www.mediafire.com/watch/062ea5zn2cfl54k/IMG_0374.MOV
I have to say, this is a website we need to avoid, at least me. Super slow shipping, I ordered one item and take more then 1 and half month to get delivered. And the seller is very difficult to communicate with, don't buy too expensive thing on this site, if you really want to do so, find a seller with good customer reviews.
This website is terrible and I hate this if my shoes don't come I am going off people do not order from this website it is a total scam
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Raya,
Thanks for the feedback. Perhaps you'd like to get in touch with the AliExpress Customer Service team for help with your order?
Please visit http://www.aliexpress.com/help/newContactUs.htm. From there, you can choose a question and then select the option to ‘Start Chatting’ or ‘Email Us’. Please note, the chatting service is available 11:00-20:00 GMT +8 (Beijing time) and the email option is also only available for certain questions. However, through the link above, you should be able to reach the AliExpress Customer Service team who is in the best position to help.
Once again, thank you for your feedback.
Best,
- Pamela
Alibaba Group