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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1845
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,674
value
1,573
shipping
1,617
returns
1,451
quality
1,510
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Greece
1 review
1 helpful vote
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I have purchased from them once. I received my order quickly and in a good condition.
The supplier is a good communicator. Will bought from here again.

Date of experience: April 16, 2014
NL
1 review
1 helpful vote
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I love this store, i love the people from Easybuy-boutique,, i'm very happy with the watches!
Great quality, high service, very very fast delivery (it looks like they bring it to your home...)
This is a very reliale supplier! Next time i order again...
Thank you.

Date of experience: April 16, 2014
New Zealand
1 review
0 helpful votes
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I have purchased a Soccer Jersey in the store Paramount. The quality is great and the touch is too, just like they said about it "the nice touch".
The store staff gives good and clear responses to their customer, and they were really helpful getting the right size jersey for me. The minor shortage is the free-delivery offered by them takes time. But if you can't wait there's alternative shipping options:)
I have already recommended the store to some of my friends who also love soccer. Soccer Fans can definitely go and have a look.

Date of experience: April 15, 2014
South Carolina
1 review
1 helpful vote
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Very good prices, products and communication. They ship the products very quickly and I will do business with them again.

Riz

Date of experience: April 15, 2014
Canada
3 reviews
4 helpful votes
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Nalula Garments made all kinds of statements:
See below.

http://message.aliexpress.com/message/messagecenter_detail.htm?page=3&relationId=*******&q=

"I have changed the feedback.

The items are in my cart.

Please advise as to the discount.
Alice WU:
00:46 Feb 26,2014
Hello dear friend
I am real very sorry that you are not quite satisfied with the order, when you make an order next time, pls leave me a message, i will give you some discount for compensation, and will give you gift. But i hope you can help me change the feedback, because the bad feedback it very important to the store, and my boss is very angry with me about the your bad feedback, if you can't help me change the feedback, i will be fired, so i really need you help, please ~~i know you are a kind man, please help me, this is my fist job, i don't want be fire because of this, i don't want let my mother disappointed, the bad feedback is no benefit to you, but to me is great harm, be kind, thanks for your understanding in advance! Have a nice day!
Best regard
Alice
00:42 Feb 26,2014
Hello dear friend
I have agree with you, and then the money will back to you, now your money is being reviewed by Aliexpress, about 7 -20 days later, please wait patience, and don't worry, the money will full

Return to you, and hope you can give us good feedback, thank you very much! Have a nice day!"

- No refund!
- Dispute process useless
- guarantee is not honoured

After I changed my feedback; got promises based on the change: seller response was:

"18:01 Apr 01,2014... please go other seller to see the goods you need"

Disgusting!

Date of experience: April 13, 2014
Hungary
3 reviews
9 helpful votes
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Aliexpress is an excellent website, offers quality products at a good price, providing a very good attention to customers, and orders arrive quickly, I recommend

Date of experience: April 11, 2014
Hawaii
1 review
3 helpful votes
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I have only seen night and day comments. But from a "real" stand point you need to understand the facts. I'm sorry what I am about to say maybe offensive to some. But this is the straight facts. It's been reported on every major news feed in America. And our political standing with China isn't very good. When it comes to trade china has the worst in agreements. One of the things I have noticed is they switch up the prices and change the amounts given. I ordered 10-12 underwear and received only 6. For the same amount. Instead of receiving 66 pairs I got 33. Chinese should never be trusted. This is a country that's so cheap they can't even keep there own air clean with all the money they have. They can't take care of there own people. They use leaded gas. While the rest of civilized society runs on unleaded. This is my analogy stereotyping. I had it when I went in. Now I have to be careful as well as all of you who shopped there. Remember what information of your self you gave them. They may sell it to other third party business. Not to mention the possibility of selling your credit card information. When it comes to rules like dealing business with china. They play un fairly. They cheat. Do your research

Date of experience: April 8, 2014
Canada
6 reviews
12 helpful votes
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AliExpress is all about the vendor ratings and the number of orders they.ve fulfilled. If they have a high rating and throusands of transactions, you can most likely trust the seller.
Otherwise, don't do it - you may get crap.

Date of experience: April 7, 2014
Georgia
1 review
1 helpful vote
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I see so many negative reviews of this site and I just wanted to put my experience out here. I started using the site back in November and have not had any big issues. I have placed roughly 65 different orders, primarily jewelry, and all have arrived and in good conditions. Occasionally I may get a dud but that's the cost of doing business. I've had a couple issues arise and contacted the seller and they were more than helpful. You have to be really conscious of how many products a seller has sold and their rating. Don't always buy the cheapest product but really do your research.

Date of experience: April 5, 2014
Louisiana
1 review
0 helpful votes
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Well ive ordered a lot of things on this site they may take a while to ship items to you cause its coming from china I have had one complaint I ordered two pairs of infant shoes and didn't receive them the seller did not respond to any of my messages so I just chalked it up as a lose. I order from these people all the time and I love it and the merchandise is accurate I just don't order infant products lol but I give aliexpress five stars and u do get refunds you have to check you messages I am a loyale customer.

Date of experience: April 5, 2014
Israel
1 review
1 helpful vote
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4 months ago i ordered and paid for shoes.
Item never recieved. I tried to contcat the seller and Aliexpress, no succeed.
Aliexpress scam!

Date of experience: April 3, 2014
GB
1 review
2 helpful votes
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I bought some earring stands from a seller in China, they arrived, and were absolute rubbish, very poor quality, i opened a dispute and attached a photo, after a week or so received a message for Aliexpess informing me that they had closed the dispute and paid the seller, this is the second time this has happened, first time i did not receive the item, but seller still got paid,

Date of experience: April 2, 2014
Canada
7 reviews
24 helpful votes
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Some good products at reasonable prices, but be aware that if a product arrives damaged the cost to return it is so high that you may have to abandon the product and take the hit.

Date of experience: March 26, 2014
Lithuania
1 review
1 helpful vote
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I dont know Y I'm giving even one star for this site. Possible chance of fraudulent activities. Two days back I have ordered a phone and after completing my transaction my money is gone and they send me a mail stating that they canceled it due to security reasons. I have claimed a refund request but I dont know what will happen

Date of experience: March 25, 2014
North Carolina
2 reviews
2 helpful votes
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I have ordered 4 different items (all clothing) from multiple vendors and so far have had the most terrible experience. First item i received was not true to size nor did it look anything like it did online. I basically had to convert the so called skirt to a bustier. As of today i received another item a jacket which was also not true to size and poorly made. I decided to contact the seller who told me to send it back and she would resend the right size but i would need to pay shipping which cost $54. Keep in mind this jacket was $32:50 that would mean a total of $86; 50 spent on a poorly made garment. I told her (Vivian Chan from Zhejiang Springair Apparel Co., Ltd.) that i would not be sending it and i had opened a dispute. She said i should go ahead that she didn't care and that she wasn't going to approve my dispute and that Aliexpress would judge. I was introduced to this website by a friend and i regret ever spending a dime on here. Even after carefully reviewing the seller who presumably has a myriad of positive feedback's which in my opinion is absolutely fabricated seeing as i tried to leave a feedback and it wasn't published because i am guessing it wasn't positive. I am currently waiting on the dispute process to run its 3days and then escalate the situation. I wasn't even offered a partial refund or discount on anything else. I am an avid online shopper and warn all those who intend to purchase from aliexpress to beware. They sell a bunch of cheaply made items and have no value for their customers..

Date of experience: March 25, 2014
Maryland
1 review
0 helpful votes
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I bought a prom dress, it was blue and had beautiful rhinestones on it, and I gave the man my exact sizes in the usual areas- bust, hips, waist, length with heels, all that. Basically it would have been a 22w on their size chart. It came and it was barely a size 16! I took pictures and made a dispute and they refused a refund. The dress is "custom made" and all that crap. He could easily resell a size 16. So I'm out $220. Never even coming to the website again.

Date of experience: March 25, 2014
GB
1 review
2 helpful votes
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The Alibaba Group which Aliexpress is a part of, got its name from Ali Baba, what they didn't mention was the forty thieves. The web site is loaded with counterfeit products and misrepresented products. This is not an EBAY or Amazon site. The site does not give you ANY buyer protection. Since the sellers know this, you will rarely see a refund. If you tell them it is a counterfeit product, most likely you ignored. They claim they need to get notification from the manufactures management. I do not buy counterfeit products, not for the fine but the fact that someone needs to get paid for his efforts.

Date of experience: March 20, 2014
Georgia
20 reviews
29 helpful votes
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I have ordered many times from them. Finally realizing that they really don't have any quide lines like we do here is us. They will literally send you something ok one day and something now one can wear the next. Only to be thrown away. But I am fighting back and filing disputes on every item i order if they are not like they should be.
I can't seem to grasp exactly how they can make items and say between 1-3 cm
difference.We could not get away with that. How can they do good business this way.
Never trust Rumman clothing on aliababa.
I submitted a buying request and he sent me a price and ask that I send him one of them so he could give me better price. Then after i had ordered and shipped.
Then he completely stop responding back. Finally had to file dispute and in hopes of
Getting my item back that i send to him.
These people are a sight. I just can't find the words right now for the crap I have endured using them. Probably not worth it.

Date of experience: March 19, 2014
Albania
1 review
1 helpful vote
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NOONE SHOULD BUY FROM HERE! THEY ARE STRAIGHT UP BULL$#*!! THE PRODUCTS DO NOT MATCH THE PICTURES, SO THEY SEND YOU VERY CHEAP SMELLING PRODUCTS WITH POOR MATERIAL THAT IS NOT WORTH THE PRICE. ALSO I HAVE ORDERED TWO PRODUCTS AND ONLY ONE WAS SEND, AND THEY TRIED CLAIMING THAT THEY HAVE SEND THE OTHER OUT BY GIVING ME A FAKE TRACKING NUMBER THAT DOES NOT CORRESPOND TO MY NAME. ALSO SOME OF THEIR PRODUCTS DO NOT WORK, ARRIVE BROKEN, OR ARE NOT TRUE TO THE DESCRIPTIONS. I OPENED A DISPUTE, SEND THEM PICTURES OF THE PRODUCTS, AND EVEN VIDEOS, AND THEY STILL DONT WANT TO GIVE ME MY MONEY BACK. A FEW BUYERS THAT YOU SHOULD NEVER FROM ARE "great shoes hua" "colin zhang" and peter ye" NEVER BUY FROM THEM

Date of experience: March 18, 2014
Finland
1 review
2 helpful votes
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Aliexpress staff changed one of my orders status to "frozen" because of seller strange activity but suddenly status changed to "finished". Seller disappeared and aliexpress took my money. By the way "open dispute" system is just big loophole for cheaters!

Date of experience: March 17, 2014