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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1847
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,674
value
1,573
shipping
1,617
returns
1,451
quality
1,510
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Sweden
1 review
1 helpful vote
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I will warn you abouat this seller ShenZhen HANRITS Technology Ltd.
He sells cellphones. I have bought an iphone 5 and it was real $#*!. It didnot work, I send it back, but he will not give me my moeny back, He buys his 5 star feedback. He says if I change my feedback to 5 stars, he will give me my money back. $#*! him!
I could not open a dispute, it was to late. He fooled me. Uggly seller. I just want to warn you. I have bought from other sellers on aliexpress and usually it is no problem. I have met good sellers and really good sellers. You can not always trust 5 stars. Read everything and check them up. Halsningar Svensken

Date of experience: May 7, 2014
Texas
3 reviews
4 helpful votes
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RIP OFF!
May 2, 2014

RIP OFF! Do not do business with Constep. I bought a pair of boots that were junky and returned them following the instructions provided by the company. I have yet to receive my refund and cannot get a response from them. I have reported Constep to the BBB of New York. Beware, they are a CON.

Date of experience: May 1, 2014
California
1 review
0 helpful votes
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I have purchased quite a few items here. So far mostly instrument parts, tuning pegs, batteries, pickups. I bought a guitar, a really nice guitar for real cheap. I decided at that point I was taking a risk and was totally prepared to lose my money. It was too good to be true. I get an email from aliexpress security a couple of days later saying that the transaction had been frozen and was being investigated. Said it would take 3-15 days and if the shipper could not show proof my money would be refunded from that point in 10-20 days I think. I was still leery. I decided to wait the entire time before even checking. I just checked and the refund was deposited into my account about two weeks after the first email. There is some stuff there that seems too good to be true so I would be careful. I've been very lucky and extremely pleased with my entire experience.

Date of experience: May 1, 2014
Mexico
7 reviews
9 helpful votes
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Don't buy unless you're 100% certain of the seller and the item's quality. I bought a pair of shoes and they came in a terrible, worn out state, so I had to throw them out because the seller insisted he sent them as described (not true). I just lost my money and it was not worth it.

Date of experience: April 29, 2014
Canada
1 review
0 helpful votes
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Aliexpress can be both a ripoff or a great bargain, depending on the seller. Like anything else, you have to check carefully before buying. I have had some great purchases and some not so great. I can say that I have never been completely ripped off, although some of the products have not been great quality for the price... and I have always received the items ordered, unlike some of the reviewers here. Now I know which sellers to use and they are great, with decent quality products. You have to remember too that you get what you pay for. A 50 cent ring will be just that... a 50 cent ring. Just make sure to look over the ratings of each seller, how long they've been on the site and how many sales they've made.

Date of experience: April 28, 2014
Washington
1 review
1 helpful vote
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I ordered a ring for forty cents with free shipping and a necklace for sixty cents with free shipping from two different sellers. Then each seller asked me to add more items to get free shipping. I had no idea I have to purchase whole sale items. I regret ordering from this site.

Date of experience: April 28, 2014
Peru
1 review
0 helpful votes
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Muy buena pagina, segura, encuentras cosas con buen descuento y llegan en buen estado.

Date of experience: April 26, 2014
AE
8 reviews
19 helpful votes
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Well, to be honest, i was trying to buy a cheap wedding dress to save some money specially that it costs a lot to buy one here in UAE and i'm only gonna wear it once! I found a beautiful wedding dress design in Aliexpress and i wanted to buy it. Before paying for the order i checked the reviews in here and found horrible rating and very bad experience from most of reviewers which made me think twice before paying. I kept my order on hold for about two weeks thinking whether i should take the risk or not. After all, i listened to one reviewer who said " check the rating of the seller and see if he has good reviews or not" and that's what i did. The seller of the dress had 98% positive reviews and has been using aliexpress since 2010. So, i paid and waited for the dress to arrive while praying not to loose my money. After two weeks, i got my dress and it's beautiful 90% like the pictures, and no one believed that i bought it online.

So, in conclusion, if you really want a product and you weren't able to find it somewhere else for a better cost, just try to check the seller background really good before paying. And for those who had bad experiences, please write the name of the seller here so other costumers can avoid falling in the same fraud.

Date of experience: April 25, 2014
Georgia
1 review
2 helpful votes
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AliExpress is A JOKE
April 25, 2014

AliExpress is A JOKE. On April 01,2014 I ordered a $135.00 lace Front Wig that's called 2014 Milky way Fancy And I Never had gotten my wig. This Company Called AliExpress NEVER SENT MY ORDERED. They said shipping time would be only 5-7 bussiness days. Now Today is April 25,2014 Friday & I HAVEN'T GOTTEN MY ORDERED. DARN I WANT MY ITEM THAT I PAID FOR. THIS COMPANY IS WRONG WRONG WRONG. THE FAKE TELEPHONE NUMBER DON'T & I Mean Do NOT WORK. ALIEXPRESS COMPANY IS QUICK TO CHARGE YOUR MONEY

Date of experience: April 25, 2014
Hong Kong
3 reviews
3 helpful votes
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This is a website which sell popular consumer electronics products.

Date of experience: April 25, 2014
Ireland
1 review
2 helpful votes
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STAY AWAY!
April 25, 2014

STAY AWAY!
I've made few purchuases few months ago and got most of them (cheap ones) without any trouble, but never recieved 1 lot of 6 fishing rods from "BlueSky Fishing Tackle" seller (98% positive feedback). I paid extra 60 dollars for DHL delivery and even recieved the shipping number with wich I could see the shipping time on DHL website. After a month or so I started to worry and contacted the seller about delivery - they insured me that I'll get my items shortly. After another week I've called DHL office and they told me that shipping was only booked but never done... Since then I tried to contact the seller but didnt get any response. AliExpress customer service representative told me that they will register the complaint but cannot promise anything... A week passed now and I didnt hear anything from them either... I paid with visa debit card so no chance for money back on this side either... ((
STAY AWAY FROM THEESE SCAMMERS!

Date of experience: April 25, 2014
Wisconsin
4 reviews
8 helpful votes
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Ordered size extra large - tag said XL but was actually a medium. White fluffy lining was leaking out of the pockets and sewn into the seams. Several long threads were visible at the seams. Low quality item. Getting a refund took forever - seller wanted me to return the coat even though their policy said no return was necessary if dissatisfied. Eventually received full refund without having to return the junky coat even though I had to fight to get it. I would not order from this company again.

Date of experience: April 24, 2014
California
1 review
1 helpful vote
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I recently bought a dress from this site. I received one with the front part of waist is not completed sewed up. My tummy will be exposed if I wear it. Also the neck part is miss aligned. Both problems are in the most important parts of a dress. And the seller said it is a minor problem. The seller refused the partial refund I asked for tailor cost to fix the problem.
I immediately cancelled the other order that had not been shipped. After more than 24 hours, the seller still shipped out my order.
This site is really a scam. Do not even submit an order!

Date of experience: April 24, 2014
TT
5 reviews
10 helpful votes
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Well I must say that am most inpress about this company. The customer service is great and they ship your orders very fast. I was a little scared at first being a new customer but they made me feel comfortable by constantly updating me on my orders keep up the good work guys I am definitely a loyal customer from now on. I gave you 100 thumbs up

Date of experience: April 24, 2014
Canada
4 reviews
22 helpful votes
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Just to clarify when you get a transaction closed from Aliexpress that is due to the seller not confirming your payment within the time set by Aliexpress so Aliexpress isn't responsible because it has not been taken from your bank yet but being held by the bank when you pay and you do get back your money within 7 - 30 days I had 4 transactions this happened to and it looks like it happens often but your money will be reversed by band and do not get Aliexpress wrong for it. All my orders I bought came in fine from the website so no need to complain

Date of experience: April 24, 2014
RU
1 review
0 helpful votes
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FANTACY TECHNOLOGY
April 23, 2014

FANTACY TECHNOLOGY

Very good company
With me for a chat and a second phone book, so I had to buy it, yet in stock. First sent quicker and track pretty quickly become processed. Work, gentlemen, we are happy to use your services again.

Date of experience: April 22, 2014
Greece
1 review
0 helpful votes
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Everything perfect!
April 22, 2014

Everything perfect! The seller the item! All are perfect! Thank you very much! The store is FANTACY TECHNOLOGY!

Date of experience: April 22, 2014
Kuwait
1 review
0 helpful votes
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Xiaomage's store in aliexpress

I use to shop online from amazon and ebay and ship it to my brother and sister live in the US. I live here in kuwait and amazon and ebay wont be able to ship the item here. That time i come across aliexpress and will be able to ship anything i want on amazon and ebay here in kuwait... GREAT experience i could say... some bad times and good times. But at the end you'll learn how to shop on aliexpress. Even if you missed some item? You will still save compare to other item online with their unbeatable prices and honest seller like XIAOMAGE'S STORE. Now... i never lose anymore item or money from aliexpress coz i learned their systems. It just need a little improvement and get rid of those scammers that are still under aliexpress. Thanks aliexpress... thank you soo much. You'll soon be the best!

Date of experience: April 21, 2014
Virginia
1 review
3 helpful votes
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Return policy is a joke
I purchased a LogiTech M215 wireless mouse. It was delivered directly from China. And it didn't work for the git go. Went back to the AliExprss site to see how to return it and found a maze of detail starting with the need to be a registered member. Then i could dispute the purchase. And on and on. Time is money.

Decided to use the time to help others avoid AliExpress

Date of experience: April 19, 2014
Israel
1 review
0 helpful votes
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Really good site when you know how to search and find the good products.
For a long time now I'm buying products from "Guangzhou TiNi International Trade Co., Ltd". They have excellent products with a great price! I recommend to everyone!

Date of experience: April 17, 2014