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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1845
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,674
value
1,573
shipping
1,617
returns
1,451
quality
1,510
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Zealand
1 review
2 helpful votes
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Ali express here to help, sorry they don, t just forward you on i have been trying to sort out a dispute for some time and where is Ali express hiding

Date of experience: June 5, 2014
New Zealand
2 reviews
2 helpful votes
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I bought this dress

Aliexpress. Com/item/Ready-To-Ship-Long-sweetheart-a-line-champangne-Formal-prom-Dress-long-with-sequined-court-train/*******484. Html

It looks nothing like the picture, i ordered the smallest size and its wayy to big on the bust around Double Ds or Es and way to tight on the waist the sequins look cheap and nothing like the picture the colour isnt champagne it is yellow and the material is cheap! Waste of MONEY!

Date of experience: June 5, 2014
Minnesota
1 review
2 helpful votes
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Warning: I had just order my son some shoes with my debt card on Friday and received a email stating that my order will be sent to me in 5days. However, i received another email stating that my transaction was cancelled and in order to continue i need to send them a copy of my Drivers License, my debt card and a bank statement. I immediately check my account and found out they have already withdrew the funds. And when i tried emailing them no one responds. I contacted my bank they gave me back my money and informed me they they have had my complaints on this company and to stay away. STAY AWAY FROM THIS COMPANY!

Date of experience: June 3, 2014
Ohio
1 review
1 helpful vote
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Have ordered fromseveral venders, my experience initially was great but begin to fall off when i begin to order clothing and electronic items. Sellers sending busted and nonfunctional speakers and not refunding or replacing payment, delivery time well past the deadline of 40 days, very poor communication from seller and no one to file a complaint to. They have a dispute site but no matter how wrong the seller is, the seller always prevails.On two occasions i've recieved items that i didn't order, (fake Beats by Dr. Dre cannister speakers and earplug speakers) Why are they allowed to vend bogus products like Dr Dre Beats, Nike, Sean John. This site shouldn't exist, I was pleased with it until i recieved my first knock off, but this isn't right.

Date of experience: May 29, 2014
Iowa
1 review
1 helpful vote
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I was shopping for rhinestone wrap and got in touch with Lynn and Zero of LUXURY DECORATION & PACKING SOLUTION. I got my worst experience ever... NEVER EVER buy from this family company. I send some message out to this company, always it took them 2-3 days to answer... during this time they changed the price and the yards from: 30 Yards / lot, US $3.09/yard to 20 Yards / lot, US $4.65/yard... when I asked for the original price, they denied and called me a liar... even I can prove it, because I made a copy of the original price. When I send my complaint and told Lynn that I feel defrauded, not appreciated as a new customer and I would send my complaint also to AliExpress and post it online... I got as answer back, "I can publish on any internet I want"! These people are outrageous!

I still have the entire conversation saved!

Glass Diamond ribbon wrap, Diamond Rhinestone Wrap Highest Quality Glass 3 Row 10 yards
Price:
US $92.63 / lot
30 Yards / lot, US $3.09 / yard
Bulk Price
Shipping:
Free ShippingtoUnited States via China Post Air Parcel
Delivery: 15-26 days (ships out within 15 days)
Quantity:
Lot
Total Price:
US $92.63
Buy NowAdd to Cart
Add to Wish List (6 Adds)

To:
Glass Diamond ribbon wrap, Diamond Rhinestone Wrap Highest Quality Glass 3 Row 5 yards
Price:
US $93.00 / lot
20 Yards / lot, US $4.65 / yard
Shipping:
Free ShippingtoUnited States via China Post Air Parcel
Delivery: 15-26 days (ships out within 15 days)
Quantity:
Lot
Total Price:
US $93.00

Date of experience: May 27, 2014
New Zealand
1 review
1 helpful vote
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The seller is completely misrepresenting their products. They sell you faulty/wrong products and then you are stuck with either a useless product, or a return cost that is usually more than the product cost originally.

AliExpress are not interested in assisting.

Date of experience: May 27, 2014
GB
2 reviews
2 helpful votes
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I had purchased two bags from Wang clothing foreign company trading store number
******* on 5/5/14 he sent the goods to my agent in Guanzhou on 14/5/14. Both the bags were poor quality so I contacted the store owner Mr Wang. He had asked me to sent the bags back to him and he will give me full refund. Both the bags were sent back to him but he is willing to give my money back just excuses one after one. S PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY.

Date of experience: May 22, 2014
Belgium
1 review
3 helpful votes
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ALIEXPRESS ALLOW SELLER TO OFFER TRADE VIA PAYPAL AND TO USE SWEARWORDS AGAINST BUYER - SUCH A SHAME!

I bought two sunglasses from this shop in aliexpress: Yinan Eyewear Co., Ltd. First the seller gave me a fake tracking number used in 2013 for another person. After told me that will not send the goods anymore and ask me for my paypal account to refund me direct (what is against the rules from aliexpress). I use the chat available there and was advised to open a complaint against the seller. When the seller discovered that I opened the complaints wrote me via chat several swearwords. I chat against with aliexpress and again had the advise to open another complaint for violation rules. I provide ALL screenshots (from the chat where the seller use bad words against me, offer me to deal with paypal, refuse to send the goods, the chats with aliexpress).
Do you know what aliexpress did? NOTHING
This is the answer after more than one month "processing the case":

The case has been closed for this is wrongly report.
Please kindly contact our customer service team if you have any question on Aliexpress: http://www.aliexpress.com/help/home.html#contact

I try to contact the customer service and get no one real answer or explanation why it was a wrongly report. All my screenshots are available and I would like to post them here but I don`t think is possible. A real shame from Aliexpress. Until now I thought I could trust but now I see that this company DON`T HAVE RESPECT FROM BUYERS!

Date of experience: May 21, 2014
KR
1 review
1 helpful vote
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NEVER EVER order anything from...

Lucy Wang
Sales Department
Guangzhou Vogue Hair Products Co., Ltd
Call number: *******7681
Tel number: 86-*******2608
Fax: *******2608
Trade Manger: cn*******597
Mail: *******@163.com
Aliexpress: http://www.aliexpress.com/store/*******

After receiving a poorly made product from them, they sent me over 25 emails wanting me to lie and say their product was good. I never kept the product, once received it, returned it. LUCY WANG IS CRAZY. I actually reported them to Aliexpress and received no feedback. I sent the complaint on Friday and then received 3 more emails from the company stating that they wanted me to change the information again.

AVOID AT ALL COST

Date of experience: May 19, 2014
Australia
1 review
4 helpful votes
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I have purchased a lot of things from Aliexpress. Orders from $5 to $2000.
My experience is very bad. The most recent issue is with
Order no.: **************
Seller: JOMOO Electronic Technology Co., Ltd Store No. *******
One of the screens was broken on arrival. Seller told me that he has sent a replacement. I requested to extend the time of seller protection. Now it is 32 days. No response. I asked for the tracking number.No response. I can't open a dispute because the time limit has gone. Seller protection was not extended despite requesting. Now I am loosing 135 USD. My second loss since 6 months. There is no option to contact Aliexpress either. The system is very bad. STAY AWAY

Date of experience: May 16, 2014
GB
1 review
1 helpful vote
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I ordered a dress from here 5 weeks ago and it still has not come. The estimated delivery date was 20-30 days! I messages them to find out what was going on but they just ignored me! Just to find out that they have already charged me for the dress and said that the order is 'complete' even though I have not received it yet! I am not ordering anything else from there again!

Date of experience: May 15, 2014
New York
2 reviews
6 helpful votes
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If I could give them a NEGATIVE 100 stars I would! ALIEXPRESS condone scammers and don't uphold buyer protection! Alice Wang store #******* dishonest seller! Won't refund and won't even pay for shipping back for their own mistake!
I bought a pair of shoes in US size as stated on the website. Seller admitted that they screwed up, but once I told them to send a shipping label to me so I can send the shoes back, they did a 180 and told me they sent the correct size, in UK! Seriously? They put the blame on the buyer! I paid $75 shipping to mail the piece of garbage back to the seller which was TWO TIMES the amount of the actual product! They never responded back and I still haven't gotten my freaking refund! Total BS! AliExpress allows for honest buyers to get hit, get their honest money stolen and failed to uphold buyer protection! NO TRUE CUSTOMER SERVICE! Expect only computerized responses only! The worst! I told everyone I know to NEVER TRUST Aliexpress. And here I was thinking of referring my brother here, Good thing I didn't!

Date of experience: May 15, 2014
Illinois
1 review
0 helpful votes
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Yiwu Jewelry Wholesale Manufacturer co., LTD = AMAZING

Sandy Ji was so helpful throughout the whole buying process. I ordered 40+ items for an entrepreneurship fair at my school, and everyone was so impressed with the jewelry items that I had. Each and every item looked exactly like the picture, no flaws, and no false color representations. I am truly pleased with my purchase and will be purchasing from Sandy and Yiwu Jewelry Wholesale in the very near future. Also, shipping was very fast and everything arrived right on time.

Date of experience: May 13, 2014
Virginia
1 review
5 helpful votes
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I ordered hair extensions and after receiving them was very dissatisfied with their color and they shed horribly! I filed a complaint and was told to return the product and they would also refund me return shipping, which I did. The company reviewed my complaint charged me for the product which I do not have because I was told to return them for a refund and closed the complaint case and now will not answer me! Do not do any business with an overseas company that is not a member of the BBC o r does not accept PayPal, I learned the hard way unfortunately! They do not enforce their buyer protection policy which they claim to have!

Date of experience: May 13, 2014
GB
2 reviews
6 helpful votes
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Unethical trading platform promoting fraud: avoid at all costs.

Specific guilty stores ignored by aliexpress:-

http://www.aliexpress.com/item/wholesale-NEW-Pro-2-6-GHz-with-1-TB-Flash-15-4-Laptop-Latest/*******061.html

http://www.aliexpress.com/item/NEW-Pro-2-6-GHz-with-1-TB-Flash-15-4-Laptops-Latest/*******758.html

http://www.aliexpress.com/item/NEW-Pro-2-6-GHz-with-1-TB-Flash-15-4-Laptops-Latest/*******115.html

Lost alot of money with nil assiistance from Alibaba instead keeps promoting fraud.

The same thief operates a scam web site www.pactin.com.

Be safe and use respected trade intermediaries.

Date of experience: May 12, 2014
North Carolina
1 review
1 helpful vote
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This site is all spam. Foreign Chinese $#*!s stealing your money. DO NOT USE IT. I ordered 2 belly rings and received a mini hair straightener. The site nor the seller gave me my money back nor sent the correct item. TOTAL SCAM

0 STARS

Date of experience: May 12, 2014
Kazakhstan
1 review
0 helpful votes
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The EMGREAT (Store *******) - it's a reliable and responsible supplier

Store offers a wide range of accessories to DSLR cameras, studio lighting, and many other things that are useful to the photographer and not only.
My first order - battery grip for Canon EOS 650.
Order was assembled and shipped very quickly.
The parcel was delivered to me for 19 days (Shipping is via Suisse post). It's time from the moment when I payed the order till the moment when I took the parcel in my hands.
The battery grip is the description on the seller's site. Build quality and materials - excellent. All declared functions work.
I'm going to order all the accessories that will be needed for my DSLRs, in this store only.
I recommend this store.

Date of experience: May 9, 2014
Colorado
1 review
0 helpful votes
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Ordered dress, received but sleeves were too small, so dress could not be worn. Seller agreed to provide refund, but never received.

Date of experience: May 9, 2014
RU
1 review
0 helpful votes
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Made more then 10 orders. All orders recieved less then 1 month (russian post works very slow). Recieved 1 unworking item, afte communication with seller he sent me another one for free. Ordered in STORE NO. ******* at AliExpress portable two-way radio - good store - recommend

Date of experience: May 9, 2014
Sweden
1 review
1 helpful vote
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I will warn you abouat this seller ShenZhen HANRITS Technology Ltd.
He sells cellphones. I have bought an iphone 5 and it was real $#*!. It didnot work, I send it back, but he will not give me my moeny back, He buys his 5 star feedback. He says if I change my feedback to 5 stars, he will give me my money back. $#*! him!
I could not open a dispute, it was to late. He fooled me. Uggly seller. I just want to warn you. I have bought from other sellers on aliexpress and usually it is no problem. I have met good sellers and really good sellers. You can not always trust 5 stars. Read everything and check them up. Halsningar Svensken

Date of experience: May 7, 2014