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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1845
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,674
value
1,573
shipping
1,617
returns
1,451
quality
1,510
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Argentina
1 review
1 helpful vote
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I bought a Chinese smartphone that worked for three days and died. All my attempts to reach the seller or Aliexpress proved futile. Not recommended!

Date of experience: June 21, 2014
Romania
1 review
0 helpful votes
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The customer service is only for show, doesn't exist

Date of experience: June 21, 2014
Germany
2 reviews
2 helpful votes
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I have used this website, and it works great. I do recommend this e-commerce website.

Date of experience: June 21, 2014
Canada
1 review
2 helpful votes
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Hello
June 20, 2014

Hello.
I have made 105 orders with Aliexpress.com.
My first 2 orders were refunded to me because the seller was not "Legit" but I was refunded my money in full, approximately 5 days later.
I have received everything that I have ordered, this far and I must say that I truly enjoy shopping online with Aliexpress.
Thanks!

Date of experience: June 20, 2014
California
1 review
1 helpful vote
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I brought something from Aliexpress a couple of months ago. I didn't have any problems with the product or shipping.

I did get a phishing Postal fail delivery notice scam at about three weeks in with all my shipping details in the email. Then after a month my credit card got fraudulently used. I told Aliexpress and closed my Aliexpress account. Not sure who was to blame (Aliexpress or vendor) but does it matter when it comes down to your personal financial security?

Date of experience: June 19, 2014
Serbia
1 review
1 helpful vote
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Ali experience...
June 19, 2014

Ali experience... Maxin's store
Although I do not have much experience with e purchase I am very pleased with the cooperation with Maxin's store http://www.aliexpress.com/store/*******
I carefully chose the sellers with good grades and believe that I was wrong. I was very pleased with the service.
All praise and site security as the payments business.

Date of experience: June 19, 2014
California
1 review
2 helpful votes
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Hi, i buy cellphone when i receive that was faulted i complaint many time they did not gave me any response. They are money sucker and they dont have customer service.
Dont buy any thing from them.

Date of experience: June 18, 2014
New Zealand
2 reviews
5 helpful votes
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Items brought weren't of highest quality but were what i would pay for what i got! Got here in the time schedule it said and am satisfied with buys (:

Date of experience: June 18, 2014
Brazil
1 review
1 helpful vote
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Stay away from seller Sam Tang, the package never reached in my home and Sam Tang told me that he can't give me a refund.
Store: http://www.aliexpress.com/store/*******

Date of experience: June 18, 2014
Mexico
1 review
0 helpful votes
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I have order numerous things from this site and have nothing bad to say. It takes long to receive order but that is Mexico postals fault. I have read the complaints and my answer to those of you who bought electronics and expensive stuff is why would you... if your looking for warranty and genuine items ordering from internet not the place... want cheap underwear or novelty items this is the place if a deal goes sour and your out 10 or 20 bucks then lesson learned move on

Date of experience: June 18, 2014
GB
1 review
2 helpful votes
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We order about 1 to 2000 pounds of goods a month from here and only had a problem with 2 suppliers one of which was customs fault. Start small find a good supplier and if you talk to them they can pretty much get you the other goods that the other suppliers sell anyway oh and always check there feedback ofc :)

Date of experience: June 17, 2014
Australia
1 review
1 helpful vote
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I have been using Alixpress for a number of years now and have never had any problems. The site is well run and the few disputes I have had have resulted in a full refund. I can't understand the number of negative posts here.

Date of experience: June 16, 2014
Austria
2 reviews
2 helpful votes
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Worst transaction ever! Keep away from this thoughtless store,...
Bought 4pcs of piggy bank, it toook long time to receive it...
Worst is! All the items where damaged and broken. Why? Because
They packed it together in the plastic bag... it wasnt even bubble packed.
So it is expected within the transport itll really be damage! They send again another set,
But still 3 pcs were broken because still they packed them together in one plastic bag covered with so thin bubble bag... isnt it sooo stupid,...? They could have packed it each in bubble plactic before they pack it toether in one bag so that itll avoid breakage from rubbing each other. So to all buyers who wants to buy in this store... bear in mind the risk. They dont give a heck about your goods upon shipping it!

Date of experience: June 14, 2014
New York
1 review
3 helpful votes
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Do not order from Rosa Zhang! She is rude and has terrible customer service. She is nice until she tries to swindle you out of money. Her customer service is horrible. Here is the link to her company http://www.aliexpress.com/store/******* STAY FAR AWAY FROM this place. Buyers beware.

Date of experience: June 13, 2014
AE
2 reviews
2 helpful votes
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Filed a complaint..
June 13, 2014

Filed a complaint. Waited for 30days+ still disptue in progress. Buyer Dispute Takes 30+ Days at Aliexpress. 30+ Days and still counting... Would you dare buy Anything there? pic.twitter.com/Ff3ogEB7Bs

Date of experience: June 12, 2014
Malaysia
1 review
2 helpful votes
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I bought a CH745 bow from one of the suppliers, Longbowmaker and contact name is Whitte Yan. The bow cost USD 230.00. The bow arrive not as promised and cracked on the very first day of trying it out. I requested for a replacement and after over a month, the supplier told me that it was not possible. If I still like to have a replacement, I am required to pay USD115.00 (50% of the original cost). Where isthe guarantee as promise by Aliexpress. If this is the case, stop sending me your stupid promotions to my email.

Date of experience: June 11, 2014
Canada
1 review
1 helpful vote
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Bought a phone form a "Good reputation" seller.

Fashion-Store

He sent me detective phone and refuse to refound. The aliexpress refound process never gave me an answer,

The seller said to me:
Mandy Chen: Since you want to buy cheap phone, Why hope it will be same like oringinal one.we will not return even $1

Date of experience: June 10, 2014
Mexico
2 reviews
5 helpful votes
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I placed 2 orders
June 9, 2014

I placed 2 orders. The small one went through ($1.50) the larger order ($70) did not, they said I would have to supply them with a copy of my ID or Passport among other personal information. I prefer to keep my identity from being stolen. Lmao, how stupid would I have to be to give that out online.
The Customer service is also terrible, the site is confusing and there is not protection for the buyer. Who doesn't like a good deal, but on this site you are looking to just give your money away.

Also, reading other reviews, looks like you won't get what you ask for or likely something that doesn't work.

Date of experience: June 9, 2014
Florida
1 review
2 helpful votes
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Aliexpress makes disputing a received item impossible. I got two MP3 players, neither of which had a battery that could take a charge a d neither of which could sync with iTunes. After filling out the request for refund, it was required that I provide VIDEO EVIDENCE of the defect.

The other avenue is to correspond with the Aliexpress robot. You might as well be corresponding with a penguin.

Date of experience: June 8, 2014
Brazil
1 review
1 helpful vote
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On the 24th of May 2014 I purchased Peruvian lose wave 24, 26, 28, 30 which is a total of $287 from luxy hair.co/ ailluxy store number ******* order number ************** on the sellers police it states that if hair is not as described the buyer can refund the item and the the seller will pay the return postage so on receiving my order I noticed that the hair was shredding a lot and tangling the hair is not human hair, after opening a dispute th seller is refusing to pay for the item refund. She has been harassing me on phone calling me at odd hours and emailing me to leave good feedback and trying to bully me now the seller is not willing to pay for the return postage and I am now left with very bad item and lost money as well so please can can you ask the seller to honour the promise of a full refund policy as I am now very scared of buying anything on this website. I fee like I have been defrauded and scammed.

Date of experience: June 8, 2014