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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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I bought a Chinese smartphone that worked for three days and died. All my attempts to reach the seller or Aliexpress proved futile. Not recommended!
The customer service is only for show, doesn't exist
I have used this website, and it works great. I do recommend this e-commerce website.
Hello.
I have made 105 orders with Aliexpress.com.
My first 2 orders were refunded to me because the seller was not "Legit" but I was refunded my money in full, approximately 5 days later.
I have received everything that I have ordered, this far and I must say that I truly enjoy shopping online with Aliexpress.
Thanks!
I brought something from Aliexpress a couple of months ago. I didn't have any problems with the product or shipping.
I did get a phishing Postal fail delivery notice scam at about three weeks in with all my shipping details in the email. Then after a month my credit card got fraudulently used. I told Aliexpress and closed my Aliexpress account. Not sure who was to blame (Aliexpress or vendor) but does it matter when it comes down to your personal financial security?
Ali experience... Maxin's store
Although I do not have much experience with e purchase I am very pleased with the cooperation with Maxin's store http://www.aliexpress.com/store/*******
I carefully chose the sellers with good grades and believe that I was wrong. I was very pleased with the service.
All praise and site security as the payments business.
Hi, i buy cellphone when i receive that was faulted i complaint many time they did not gave me any response. They are money sucker and they dont have customer service.
Dont buy any thing from them.
I have order numerous things from this site and have nothing bad to say. It takes long to receive order but that is Mexico postals fault. I have read the complaints and my answer to those of you who bought electronics and expensive stuff is why would you... if your looking for warranty and genuine items ordering from internet not the place... want cheap underwear or novelty items this is the place if a deal goes sour and your out 10 or 20 bucks then lesson learned move on
We order about 1 to 2000 pounds of goods a month from here and only had a problem with 2 suppliers one of which was customs fault. Start small find a good supplier and if you talk to them they can pretty much get you the other goods that the other suppliers sell anyway oh and always check there feedback ofc :)
I have been using Alixpress for a number of years now and have never had any problems. The site is well run and the few disputes I have had have resulted in a full refund. I can't understand the number of negative posts here.
Worst transaction ever! Keep away from this thoughtless store,...
Bought 4pcs of piggy bank, it toook long time to receive it...
Worst is! All the items where damaged and broken. Why? Because
They packed it together in the plastic bag... it wasnt even bubble packed.
So it is expected within the transport itll really be damage! They send again another set,
But still 3 pcs were broken because still they packed them together in one plastic bag covered with so thin bubble bag... isnt it sooo stupid,...? They could have packed it each in bubble plactic before they pack it toether in one bag so that itll avoid breakage from rubbing each other. So to all buyers who wants to buy in this store... bear in mind the risk. They dont give a heck about your goods upon shipping it!
Do not order from Rosa Zhang! She is rude and has terrible customer service. She is nice until she tries to swindle you out of money. Her customer service is horrible. Here is the link to her company http://www.aliexpress.com/store/******* STAY FAR AWAY FROM this place. Buyers beware.
Filed a complaint. Waited for 30days+ still disptue in progress. Buyer Dispute Takes 30+ Days at Aliexpress. 30+ Days and still counting... Would you dare buy Anything there? pic.twitter.com/Ff3ogEB7Bs
I bought a CH745 bow from one of the suppliers, Longbowmaker and contact name is Whitte Yan. The bow cost USD 230.00. The bow arrive not as promised and cracked on the very first day of trying it out. I requested for a replacement and after over a month, the supplier told me that it was not possible. If I still like to have a replacement, I am required to pay USD115.00 (50% of the original cost). Where isthe guarantee as promise by Aliexpress. If this is the case, stop sending me your stupid promotions to my email.
Bought a phone form a "Good reputation" seller.
Fashion-Store
He sent me detective phone and refuse to refound. The aliexpress refound process never gave me an answer,
The seller said to me:
Mandy Chen: Since you want to buy cheap phone, Why hope it will be same like oringinal one.we will not return even $1
I placed 2 orders. The small one went through ($1.50) the larger order ($70) did not, they said I would have to supply them with a copy of my ID or Passport among other personal information. I prefer to keep my identity from being stolen. Lmao, how stupid would I have to be to give that out online.
The Customer service is also terrible, the site is confusing and there is not protection for the buyer. Who doesn't like a good deal, but on this site you are looking to just give your money away.
Also, reading other reviews, looks like you won't get what you ask for or likely something that doesn't work.
Aliexpress makes disputing a received item impossible. I got two MP3 players, neither of which had a battery that could take a charge a d neither of which could sync with iTunes. After filling out the request for refund, it was required that I provide VIDEO EVIDENCE of the defect.
The other avenue is to correspond with the Aliexpress robot. You might as well be corresponding with a penguin.
On the 24th of May 2014 I purchased Peruvian lose wave 24, 26, 28, 30 which is a total of $287 from luxy hair.co/ ailluxy store number ******* order number ************** on the sellers police it states that if hair is not as described the buyer can refund the item and the the seller will pay the return postage so on receiving my order I noticed that the hair was shredding a lot and tangling the hair is not human hair, after opening a dispute th seller is refusing to pay for the item refund. She has been harassing me on phone calling me at odd hours and emailing me to leave good feedback and trying to bully me now the seller is not willing to pay for the return postage and I am now left with very bad item and lost money as well so please can can you ask the seller to honour the promise of a full refund policy as I am now very scared of buying anything on this website. I fee like I have been defrauded and scammed.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

