AliExpressReviews 8,094

Experience Poor. A year ago I ordered some products to be shipped to a motel we were staying at. Cameras arrived, cam corder arrived(poor workmanship-unusable within 1month), memory cards arrived, but TABLET never arrived. Set a few messages to supplier, by end of holiday product DID NOT ARRIVE, and we did not have access to internet. Never received ANY REFUND-Buyers protection?

It's now 1 year later, I have access to internet, and tried in vain to get refund. I was sent in a loop. From Eva the robot... until, finally, tucked under ALL THE LAYERS, I could "Chat" with a person. I tried and tried in vain, no-one came up with a "Hi", as per instruction. There are NO EMAIL ADDRESSES, NO CONTACT US FORMS THAT ONE CANE COMPLETE. NOTHING!

Buyer protection, I say: NONE!

You send your money into a black hole.

It take ages for items to arrive (many times over two months), many purchases did not arrive, most of the sellers do not respond, you have no person or customer service to communicate with. The dispute process is long. In one case the dispute was approved, and i did not get the money back yet (40 days), in another case they did not accept my claim, although the item did not arrive. The process is not friendly, they sent me to check with my post office, did not notify me by email and allowed me 3 days to respond (not business days), and of course there is no address to respond to.
The few pennies that you may save do not wroth the waste of time and frustration

If something goes wrong, Right now I'm rolling my eyes

Let me put it this way: Some sellers are great, they are decent people and good, honest businessmen. I've done business with this one guy - many transactions - and everything has gone very well, and I would and will do business with him again.
BUT, if something goes wrong - and 2 other transactions from 2 other sellers did - The resolution process takes a long time, and there doesn't seem to be any way to contact Ali Express yourself. Yes, you can contact the dishonest sellers, but that doesn't do any good.
Ali Express's resolution process takes a long time - so long that your ability to put the charge into dispute with your Credit Card would expire if you were to wait.
This is what has happened to me. I put the charge into dispute with my Credit Card Company because the process was taking such a long time. Now I am told by Ali Express that "my order has been frozen due to you claim a chargeback to cardholder bank". Again, this is an "automated response" with no way to respond to them.
So thank goodness I did what I did, and I hope my Credit Card Company decides in my favor.
Out of 3 sellers I have bought things from: 1 seller is good, and the other 2 were not.
Proceed at your own risk. I will continue to do business with the 1 good seller.

I have ordered a Mannequin Dress Form online with aliexpress paying USD 108.70 in the month of April 2014 and today its 30th June and still the item is not received. Complained many a time and aliexpress does not interfere or question the buyer. Buyer keeps extending delivery time unilaterally despite me asking them to cancel and refund. The site days delivery within 15-30 days! Dont buy from aliexpress as their customer service is very very poor. I am now taking up this issue with my credit card issuing bank

To all negative comments:
The bottom line is you get what you pay for and you take certain risk when ordering from China. They are selling black market or imitation items, but try their best to satisfy customers with what they have. Aliexpess needs more stringent selection of its vendors, and you guys need to select more durable goods to purchase. In other words, avoid items like clothing or electronics, because too many things can go wrong on those items.

I bought a long evening dress from this seller from aliexpress for 225 US dollars. When I recieved it I had to pay extra 30 for customs tax and when I opened it the dress looked like $#*! and not only that but it was made shorter than I had ordered! She told me to return it and she will refund my money so I paid another 40 to return it and its been three months she hasn't refunded my money! DO NOT BUY FROM THIS COMPANY:

http://www.aliexpress.com/store/*******

Other sellers are okay but this was the worst I dealt with. She doesnt reply to your emails and is extremely rude!