AliExpressReviews 8,094

Aliexpress is not reliable company. Be ware of that. I ordered 3 pcs T-shirt but they sent me a bunch of unusable clothes.

The rating can not be even 1 star.

I ordered around $ 200 per month. The prices are resonable. Most of my orders are clothes, stocking, small kitchen items. The site suspended the bad sellers and refunded my money. This happened 2 times for over one and a half year.
95% of the goods match the description.
Often it takes 3-4 week to arrive.( canada). I love they pay the seller after you comfirmed the delivery and satisfy with the good. But doulble check the size and feedback from other buyers before you pay.

Bad company. Orderd four things for leather work. After two months of waiting they said they would refund my money "no more dispute thank you leave good review"... what the heck are they doing in business. They sent only two of my items. The others the company asked me to pay for if the product gets to me. They're hilarious. DONT SHOP HERE! Unless you like the futility of it all.

Fraudulent sellers they stole my pic and the pics of others I know and used them to sell their products. Don't trust them. Spread the information to your friends and family. The site is full of false advertisements be careful folks.

I ordered three MP3 players from this site. They arrived about two weeks later. All three of them were defective and did not work properly. The vendor argued with me online for two weeks that there was nothing wrong with his product and then told me to return the items at my own expense so that he could look at them. Terrible quality products and no quality control on this site. Also there is nothing like the sort of customer support that any reputable internet marketer would provide. Stay away from this site if you want to avoid disappointment.

I decided to try it to see what it was about... absolutely poor quality products, even for the low prices paid.
Had one product that never came and took over a month before Aliexpress settled the dispute to get back my money.

ABSOLUTE WORST... HORRIBLE CUSTOMER SERVICE. My account was hacked once (I'm sure by the same company who had to refund my money). I contacted Aliexpress on it multiple times via chat and email and up to this day they've done nothing about it. Even though they've indicated to me that my account email was changed, they've refused to reset it.

Don't waste your time with this site... believe me you'll regret it!

Bought a shirt from Aliexpress, they took my money and i waited for it to be shipped, but unfortunately nothing was shipped and fake tracking number supplied. To my greatest surprise, aliexpress automatically confirmed the good to be received and closed it. I requested for a refund of my money, i was told that they cannot refund it as they have already released the money to the seller.

What people don't fully understand is that Aliexpress is only the connection between buyer and seller. The site does not directly sell the goods. It is like a Chinese eBay; there are some good sellers and there are some sellers just trying to rip you off.
China is known for basing its products off others ("samples," sent from out of China.). In other words, China is notorious for its counterfeiting culture. They are very good at it. They are very bad at product design.
It is very hard to find real, original products from China. That is why everythig is cheaper; it's just a copy of another version.
Also, regarding product quality; as I stated before, they are more than likely knockoffs. Quality can still be very good. Or it can be very bad.
I would advise you look at the ratings on whatever you're going to buy. I've only ever bought things that have thousands of reviews and at least 4 stars, and I've never had a problem.

I ordered and paid for two products from different sellers but they never arrived mo

1. Theres no way hold fraudsters.
2. The website and management team is not active in catching cheaters.
3. Even if the seller sends you just an empty box, there's no one to hear your complaints.
4. AliExpress concludes that your local customs has held your goods and closes a dispute.
5. Fraud site. Be careful.
6. I received one order with old/ damaged /defective piece, but box was new (the serial numbers in product and box and other details dont match) and other one was a fraud.

Bad service on Aliexpress, sellers hardly reply back at you, you can not know the availability of a product and the colors available for some products except if the seller replies back at you, the word contact seller or contact us is not always available from my experience with Aliexpress' s site, You don't do retails for a product I want and maybe for some other products :(

There may be decent sellers using AliExpress, but! The site is set up to allow, favor and encourage fraudulent sellers. Unless you are happy with your purchase it is difficult to impossible to leave negative feedback, that in itself should tell you AliExpress' business model. Positive feedback is meaningless when you learn that negative feedback is suppressed. The level of fraud conducted by sellers on this site is exceeded only by scams coming out of Nigeria. Remember, there is no legal recourse against a Chinese seller other than the platform for the transaction. If that platform assists, ignores or turns a blind eye to fraud then unethical sellers will flock to that site - exactly what is going on with AliExpress. I ordered an Airwheel ($350+) and received a plastic marble. To settle the dispute the seller offered back $100. The level this seller is mocking AliExpress and myself says everything you need to know about AliExpress.

I lost money in Ali express. No one help me to get back my money I spend. No guarantee and no satisfaction customers service. Bad bad bad?

I actually love this website. I've spent over thousands of dollars on this website buying crafts, clothing, shoes and accessories and 4/5 times I get a good product for the price I paid for. IF you are unsatisfied with the products, you can open a dispute and request for partial to full-refund and you almost always get away with what you ask for.
You can also ask seller for photos before they send the products. If the product is good quality, then they will usually send you a photograph!
Site is very easy to use and there are many good discounts on there:)
This is a photo of the corset I purchased on the website that I used for crafting! You can also find more photos of this corset on my Etsy account: DulcetSoul (#shamelessAdvertising)

The customer service of Aliexpress is really POOR. Poorest among the online trading platform. They do not have a phone number to contact and will only have online customer support who are not professional, and quite slow in replying to an online chat that will later on look like scripted. They dont provide solutions to buyers directly like what to do and just say sorry, there's nothing i can do. The dispute mediating team let you wait for a long time but easily decides to release the fund to sellers without reading your dispute details.

I have provided a video link which i uploaded on youtube and some photos for evidence of the faulty products (not just 1 but 100s) i received from one supplier because i am into selling business. All of these are in the dispute details which they said the specialist team will review. They havent replied to my dispute for over a month and have to chase them up for the result. After 1 or 2 days, i got an email saying my proof are invalid which i am sure they don't really bother to watch or look at and they are referred as a SPECIALIST TEAM!

Check out my videos and see for yourself if that is not a reasonable proof to show that the items are faulty.

http://www.youtube.com/watch?v=m8E7M_ut3PY

http://www.youtube.com/watch?v=J-GP6pooZPk

If you are a businessman, you will be lucky if you can find a Chinese supplier with a reliable after sales customer service. Ali express is not worth your time and the stress they give you because you will end up losing your money and endanger the reputation of your business.

ALIEXPRESS IS A SCAM. THEY SEND WHAT THEY WANT. YOU CAN'T ADD A NEGATIVE REVIEW. THE PROTECTION IS A SCAM, DOESN'T EXIST. TRY TO CONTACT CUSTOMER SERVICE, TRY BEFORE TO BUY

If you want to get ripped-off, Aliexpress is the place to go. Sellers are thieves and liars and there is no support from aliexpress. I bought cell phones and one was a counterfeit and the other, while genuine, did not work and we had to pay to have it repaired. I had the police involved and was able to prove the phone was a counterfeit and the credit card company reversed the charges for me. The sellers say the buyer must pay return shipping even when the seller sends us defective products. STAY AWAY FROM THESE GUYS. WISH I HAD READ THESE REVIEWS BEFORE BUYING THERE

I made a purchase in early April that was expected to arrive in 4-6 weeks. When it didn't arrive, I messaged the seller 3 times over a few weeks and received no reply. I finally created a dispute with the site itself and after 2 months of "researching," they agreed to issue a refund. They told me the refund was sent back to my credit card and it would arrive in up to one week. It has been over 3 weeks and still no refund! I messaged the administrators again (they don't give a phone number to contact) and haven't heard back. This has been a terrible experience, stay away from this awful site!

DO NOT BUY FROM THIS WEBSITE, (Jaeden Bridal to be exact) my gf getting married ordered bridesmaids dresses. We received the first dress and then decided to get the other 7 for he rest of the bridal party. Linda, of Jaeden Bridal sent us 7 dresses in a completely different shade to the first. GROSS! When we enquired about a refund, she tried to con us by offering to make a "free dress" to match the other 7 WRONG dresses she sent! HOW FRICKEN RUDE! So now claims we are not entitled to a refund as we have gone past some stupid deadline for claiming refunds! If you don't want any additional hassle during wedding plans or any events, DO NOT PURCHASE FROM THIS SITE!

To be honest I never bought anything from this site but I seen a lot ads about it i guess i must be good or pupular