AliExpressReviews 8,094

Avoid this seller/ Eyesonu store Store No. *******. I had ordered an item on the 1st august 2014 and i still have not received it. I am now at the escalated dispute stage for 2 weeks now. The argument i have faced for this length of time with the seller is i have to be patient. It clearly states on his webpage with a clock logo FULL REFUND IF NOT RECEIVED IN 39DAYS. ITS NOW 1ST OCTOBER 2014. As determined as i am i will not let this fraudster get away with it. So do not buy from this seller. ALIEXPRESS CUSTOMER SERVICE Does not work. There is no such thing.

Throw the Dice when you order from this site. Sellers are ok as long as everything works. However, when there is a problem, the nightmare begins. I will never buy anything from this site until I hear that they have used some of their newfound billions to improve dispute resolution and weed out unscrupulous sellers like U.S. online sites do.

I wish i had listened to other reviews.
This year 2014 on 2nd of September i ordered for 2 bras After paying with my master card. Immediately i was sent a message that my payment was successfully accepted.
2 weeks later they sent me a message.

My order has been cancelled because payment was not made before 22 Sep 2014 12:44. That if i would still like to buy the item, i should reorder it at AliExpress.com.
And give them more money so that they can do the same again.

I tried to cantact them about refunding my money. They never replied.
I tried to chat with the seller she just sent me one line message that she would check it but i never got a reply.
This website is not good. If you really want to have stress you can deal with them.
They advertise things at agood price so that they get people´s attention.
Better to pay more on a genuine website where i can get what i have ordered for.
They dont have customer care and no directs contacts.
IT WAS A BIG MISTAKE TO VIEW THEY WEBSITE. I REGRET.

Linda.

I love aliexpres never had problem with them Bought lots of from there if something they dont have or i didnr recieved always return my money Very happy about their product very reasonable prices Many thanks to Aliexpress

I didn't bought anything from this website yet. But I intend to bought a dress from this site. The sales is very high. But I see so many horrible shopping experience here. Well, I just a little confused, If the website cheated on so many customers, how could it be still exist. And the sale reaches even thousands. Does they even create fake sale?
Let me know!

Never ordered from this site.
I ordered 2 dresses from jack sparrow.
He is a liar and big thief. Don't ordered things at this men

I never received the dresses and ge refused to refund me.
He dont answer my messages.

I escalate this problem without any solotion.

Never ordered from ali express again!

PLEASE PEOPLE DONT BUY AINYTHING FROM THIS WEBSITE, A SELLER CALLED LILY LUI IS VERY DODGY, I BOUGHT HAIR IT WAS NOTHING LIKE WHAT WAS ADVERTISED IT WAS FAKE AND I SENT IT BACK TO HER. SHE REQUESTED TO REFUND ME ON PAYPAL AND THEN ASKED ME TO CHANGE MY FEEDBACK TO 5 * WHEN I DECLINED THAT SHE THEN CLAIMED TO PAYPAL THAT I WAS THE SELLER AND SHE WAS THE BUYER AND THAT I NEVER SENT HER THE ITEMS, SO PAYPAL REFUNDED HER THE MONEY AND NOW THEY ARE HUSTLING ME FOR THE MONEY, THIS WOMAN IS EVIL SHE CALLED ME 50 TIMES A DAY HARRASSING ME TO CHANGE MY FEEDBACK, I HAD TO WARN HER TO STOP CALLING ME. I AM VERY VERY UPSET. PLEASE PLEASE DONT BUY ANYTHING FROM HER SHE IS A LIAR... ALI EXPRESS IS NOT A GOOD MARKET PLACE... DODGY DODGY DODGY... ITS POOR ITS DISGUSTING HOW THEY TREAT PEOPLE ESP FOREIGNERS

DON'T BUY FROM ALIEXPRESS.
They are cheaters. I ordered a mtk6592 octacore smartphone and when I got it I rooted it. It was really a mtk6582 quadcore. The seller don't even answers to my messages. Noone protects us from the cheaters. It was my fault to trust them. The store I bought the phone is Soar electronic co., LTD Store No. *******

I have ordered lcd from aliexpress and i received it broken i spoken with the seller and talk me that he will refund me 3 dollars and the lcd cost 80 dollars i escalate the case they talk me to make a video and i have to upload it at youtube i make it and i upload it but nothing
The case doesn't close yet when it will close i will upload all the conversations, photos and the videos to see how big liers are

Don't buy at AliExpress.
You can't reach them, only by a computer. Even the livechat by a real person is in fact a robot. They don't solve your problems.

Only one of my problems:
I have to pay a lot because the seller Henry Wang from Hubei Youfa International trading send me a wrong commercial invoice. I have to pay taxes/VAT now for more then 100 dollars! He only have to send me a new invoice. But he don't react at his emailadress *******@gmail.com of by chat.

This is the worse site don't buy anything from them I bought a pair of sandals from them they were so damaged I offered to send the back to get a full refund but I was offered $3.00 back but when I rated Them as an one someone E-mailed me from the company and told me if I change my ratings they will refund me $10.00 dollars I told them when I told them when I receive my refund I will change my rating but I didn't never receive my refund yet and its over two months I won't never ever order from this site again and I won't recommend anyone to buy from this site at all they are a rip-off fake fraud...

The WORST! - Do not buy from Aliexpress or Alibaba. They are complete dishonest rip-off. They ship anything they want but not what you order. Then, you can NOT get a refund or resolve the situation. Their so-called dispute process is bogus. They are liars and all dishonest. Any positive reviews are a charade and dishonest.

Very bad bad bad
Do not buy from alixpress
And it's my fault that I trusted u
I tell u what happened
I bought a shirt for 13$ and I paid money
They told me they need 10 days to receive the
Order
They took from my card 15$ and send me the receipt
After 15 days they send me a message the order
Is on the way
After 1 week they send me a message saying
That they cancel the order bcz they didn't receive
Any payment from me and I already paid and they doesn't
Refund my money
U are stealers very bad costumers, I will tell everyone
To do not buy from u,
I am very upset, all the bad luck from me to you
Yuck people

I am so surprised by all the negatives comments. But there are many vendors on the site. I guess it depends on which one you're dealing with. For my part, I frequently buy clothes and I bought my wedding dress... and it's gorgeous. My friend bought her bridesmaids dresses on AliExpress and they were fine. Also, I have friend who always bought extensions hair to resell and I never heard a complain. I don't think negative comments are fake. So I guess it depends on the seller on the website. I never bought from a vendor with negative comments.

Do not buy from this site! Terrible customer service! They lied about wanting to help us until the 10 day policy was up then they refused to even talk to us. They have our money and now they refuse to help us. AWFUL service!

Do not buy from this website. Counterfeit products. Poor service. No guarantees of refunds. Save your money and buy from reputable suppliers.
Caveat Emptor"

I am absolutely livid with this website I ordered my wedding bands from this site after processing my payment I got an email stating the order would ship after payment was verified then not 20 min later i get another stating my whole order 2 was canceled because payment could not be verified. What! Furthermore they asked for a scanned copy of my drivers license and bank statement showing the charges as well as an image of the card! Do you think I was born yesterday!#&@ no. To make matters worse they did process the charge to my bank which put a hold on the funds so I couldn't even use the money to buy the rings someplace else! I tried customer service and they are non existent and the chat is worthless every thing has to be on china's time 7-30 days to release the funds STAY AWAY from this site!

If I could give it a zero I would. I am livid, purchase a pair of sandals, a month ago, Ali express took my money the same day. 2 days later received an e-mail saying my order was shipped. More then a month later just received an e-mail saying my order was canceled because of payment not received. I just filed a complaint to get my money back because they took it out of my credit card a month ago (will never see that again). I am livid I want these $#*!s out of the internet. SCAM!

FRAUD! Seller 'Yiwu Silver Jewelry Wholesaler' sold me 925 sterling silver & AAA zircon & platinum plated ring. Not even 2weeks later the "plating" is wearing off and its yellow underneath. No communication from seller or website and no refund

The seller on this site Aliexpress lists the garment in 4 sizes sm, md, lg and XL. THEN informs me they are one size fits most. Stuff from China Never fits most. One size junk fits a usa Small maybe a medium if you are lucky. 4 days of slogging through their Stupid message system. Messages you have to click repeatedly to get the Text to appear in the message box. Seller is trying to convince me saying how everyone likes "one size" BS. WHY list it in assort sizes. Then tried to get me to order other styles. BOY, I sure hope after a week of this bull, I get me credit card refunded since I ordered a bunch. Thank goodness Visa will protect me