AliExpressReviews 8,094

I will never use the company Ali express or the Company XAIA XAI again I bought a phone does not have the play store on it. It is useless anyone using these companies need to know if the goods are faulty they won’t refund or pay postage, don’t ever buy from these companies. I am also coming off Aliexpress because they are not as good as eBay customer service terrible as I have lost £60 pounds on a useless piece of equipment. I am warning all my family and friends my colleagues at work, clients and basically anyone I know or come in contact with. Basically buyers beware. If you want to give money away give it to a charity not these companies.

Ali express cannot be contacted... I have never had response from them. I have been ripped off about 30 percent of the time. By the seller never sending the item. I have been called a liar in response to my feedback when receiving only half my order. I have had many sellers never get back to me on where is my order. Tracking numbers that don't exist. I cancelled an order the seller said they couldn't supply it. Mostly you will be asked to choose a reason which is your fault for the cancelled order as they will be penalised. One seller... reinstated my order before asking me to change the reason... I cancelled.it again and said no I won't lie... she reinstated the order again... this went on over 15days and 8 cancellations... relentless! Order at your own risk! Don't order what you can't afford to lose... because you just might!

I can only add to other reviewers, in my case I was supplied with a totally different item and the supplier had the nerve to call me a lier? Mediation does not work as they support their sellers.
I did manage to get a 15% refund, wow, for a product I don't want.
I should have read these reviews, lucky I only lost $75, but no more will I ever send these thieves one single cent.

All the 5 star rated reviews on AliExpress at this website must have been written by AliExpress employees, I am sure.
Most of the products are unusably of poor quality and pathetic response from customer care. I strongly advise you not to take any chance with those Chinese shams. I bought a shaving brush and had a bitter experience in every aspects (counterfeit product, inappropriate and uncivilized behavior from the seller, poor response from customer care and eventually no refund) and decided not to buy from Aliexpress.com any more. Don't get tempted looking at the prices at aliexpress.com. Always buy from reliable source; It's worth spending little extra money and be assured of the the product quality and customer support.

I am absolutely disgusted and am so angry I am unsure what to do. I ordered a dress for 135$ + 30 to receive the package from DHL. I ordered, what I thought to be, a beautiful gown for a wedding. What I got was an attempted version of the dress with intensely long fabric that was heavy, mesh that looked like fish netting - I simply can not wear this in public. I tried to return the dress but they REFUSE to accept a full refund and will only give me back 30$! I sent several messages, emails, and contacted the site host about this. I received a message from the dress maker to please be happy and not return the dress becuase the company that makes the dresses will deduct 40$ from her pay check. I felt very bad for this but am a student myself and only ordered the dress online becuase it is hard to find gowns for a less expensive price, also that was almost my entire pay-check - i work part-time while I am in school. Since then the site administrator simply responded with how to properly complain rather than answer my questions. The site works in such a way that you have a countdown to the day youre able to return the dress, outside of this time you cannot inquire about returns. Guess what, they are ignoring me. It is still within the return date window but are refusing to respond, I'm assuming so they dont have to honor the return. I have sworn and tweeted to no avail! I am so beyond feeling cheated and upset, this is so disgusting. I just want my $#*!ing money back for a hideous dress that I can't even wear

Don't ever buy from this site! They are thieves and they are rude! I bought an item for the very first time from this site, a very expensive item at that, and was completely duped. I received an item that was supposed to be gift for a family member and what I was received was NOTHING like the photo or what we discussed. I asked for a refund, because the seller's site explicitly states that I could get a refund if I was not satisfied. The seller refused and told me if I did not like the item I could fix it myself, what in the world?!?! That is the SELLERS job, not mine. I went to go file a complaint but did not see my order number which is why I could not file a complaint. After speaking with a representative this was because the seller sent me an invoice ONLY through Paypal instead of creating an order then have me pay through PayPal which come to find out the seller was involved in offline trading. As a first time buyer I thought she had created an order for me after discussing the item that I wanted over chat, but the seller was being sneaky.The seller did this so that if there is any issue with an item the buyer will not be able to complain and ask for a refund despite their return policy. Also the seller did this so that they could only profit, not Alixpress. The sellers are con artist! The Aliexpress team is horrible! Aliexpress told me they could not help, ridiculous! They also told me in regards to reporting the seller for offline trading there wasn't enough evidence, again ridiculous! Despite it being very evident that the seller is sneaky, refuses to honor her refund, and participated in offline trading they could only say sorry and not help. It is clear the Alixespress team is only interested in protecting the sellers, not the customers. **DO NOT BUY from sunnynaturalhair /Linda Crown Virgin Hair who's site is New Stars Human Hair Store at http://www.aliexpress.com/store/*******.

Worst experience ever! Now I cannot provide a gift for my family and I am out hundreds of dollars.

My daughter order her homecoming dress through this site, from a store named Magic Closet. She was absolutely in love with the dress and I was in love with the price. She ordered the dress, my credit card was charged and the order was processing. A week later, still no movement. I sent the seller two messages to say I need the dress by a certain date, please ship. They said it was ready and would ship soon. Another week went by, still nothing. I submitted the request to cancel the order. The seller asked me to give them a chance because of a holiday. I was not happy that the order had been paid for and ready to ship for two weeks and nothing was shipped. Not to mention the dress was needed in one week (we allowed 3 weeks for the order to go through and ship before we would need it). They denied my cancellation request. I submitted a second request. They also denied that, but agreed to put it through if I changed the reason. Basically, make it look like it was my mistake and not something they did. I did what I had to do to get my refund. That was done promptly. But I'm telling you, don't order! My daughter had to borrow a dress, was crushed and I had to lie and say it wasn't the sellers fault so I could get my refund. It's just not worth the hassle.

Worst Site Ever! BUYER BEWARE

I ordered a part from a seller xiangjun kong. After paying the sellers requested price he promptly contacted me to ask for an additional $50 to pay his sellers fees. I refused to do so and filed a complaint with Aliexpress. Their message to him plainly states that there have been numerous complaints with him violating their regulations but his products remain listed on the site.

As if that isn't bad enough it plainly states in Aliexpress' FYI section that if you get ripped off by a seller they are not responsible and you should file a complaint with local law enforcement. There is no accountability and even less support. In every chat session I had with their support team all they ever stated was for me to relax and wait. I'm NEVER using this scam service again and as a direct result Alibaba's either. Shame I can't give negative stars.

I have been a puer tea drinker for the past 5 years for health reason.
My first order of this puer tea "Royal puer tea, very old loose puer tea, 1997 year old puer tea" as described from a Scarlet Yang of Wooyearsten Tea Co. Ltd and it arrived within the timeframe and the product was as described i. E. Puer Tea.
I placed another order for 2 kg. of the above puer tea from her and she sent me 2 kg of "Chinese Ming Tea" instead. I disputed the product as it was not Puer Tea. She claimed that "Chinese Ming Tea" is puer tea. I opened the packets and found that it was not Puer Tea but a form of loose Chinese Tea.
I escalated the dispute to Ali/Express's Management Team and it concluded the dispute to the seller's favour. I lost US$70.00.
The Management Team is not qualified to meadiate in the dispute as it does not know the difference between Puer and "Chinese Ming Tea".
However, there are still honest puer tea suppliers in Ali/express. I hope they will still maintain their honesty.

I've ordered 105 items from Aliexpress, only 1 item was unacceptable. Just ordered a football jersey very high quality for only 23 bucks and it came in 7 days. I really look at the items several times. Sizes are tricky, some apparel are true to size but 90% are a fit for Chinese size people. I've always manage to get great items. Thanks Aliexpress

I hate aliexpress... I ordered a dress on 9/19/2014 and paid extra for 3-7 day delivery, well the dress never came anna chen has ignored all of my emails, the dispute process is a joke. I will never ever ever in a million years do business with dem again

I have used ali express a for about 45 orders over the past 4 years and now I am forced to quit it. There is far too much fraud. Ebay is significantly better in this regard.

Order after order, problem after problem, dispute after dispute. The disputes take months and during this time you lose your ability to leave feedback. It is just too riskey. With paypal you can actually contact and talk to a human. It is the lack of feedback on suppliers that allows them to get away the constant sending of faulty goods.

I ordered 4 bottles of ink for Epson. They arrived, through a tracking number didn't track. Yellow and Black bottles were just like on the seller's picture, but Black was expired. Magenta and Cyan were different bottles - no brand name even, no expiration date, there is something written in Chinese.
So from 4 bottles I can use only 1 Yellow color. The rest 3 I can just throw away. My negative feedbacks on Aliexpress will be visible only in a month so this scumbag seller can cheat people all this time.
Ink - http://www.aliexpress.com/item/Free-Shipping-Universal-4-Color-Dye-Ink-For-Epson-4Color-100ML-Premium-Dye-Ink-bulk-ink/*******.html
Seller - http://www.aliexpress.com/store/******* CISCORICKY Technology
Seller's name - Simon Wan

I wish I could give this site a negative star review, but one star will have to suffice. Do not do business with this site unless you've seen multiple reviews under any particular item you are looking at. Their refund/cancel policy is an ultimate joke and there is no way to get help if a seller mistreats you or handles your transaction improperly. PLEASE note that there are good sellers on this site, but you must do your research and NEVER order a large number of things from one shop until you have ordered from them before AND see that they have (on the particular item you are considering) favorable reviews. I have been trying to get refunded an amount for about 3 months now. It's not worth it to be hasty and try for the lowest price. On-Time Delivery means absolutely NOTHING. Even if they do not deliver on time, aliexpress WILL NOT HELP YOU, and there are absolutely no channels provided to you besides an automated chat tool, which serves no real purpose. There isn't a number to call and email will not help you either.

Please avoid this seller: http://www.aliexpress.com/store/*******

Minutes ago
I will not buy again in Alixpress.

Very bad experience...
I bought a product that does not work with my nexus 4. They failed to mention it in the product specifications prior to my purchase.
When I asked for explanations, the seller ignored my messages. No reply.

Aliexpress service does not exist. They don't reply. Impossible to contact them. They don't care. They didn't help me when I complained.

In another incident the product was sent to a different country. The seller doesn't reply. Aliexpress don't reply.

I would stay away from Aliexpress.

Do Not Buy from the seller ROSA HAIR COMPANY or ROSA Durand who sells hair extensions. I ordered two products from this vendor which were not as described on the site and of bad quality. Firstly Aliexpress will only let you upload 3 pictures to support your dispute and the seller basically has free reign!

The vendor accepted my dispute on the terms I entered i. E. product returned and full refund! The system automatically goes to 'approved - enter tracking information'. The vendor messages me after and states 'sorry for the confusion, but you will have to cover the cost we paid to ship the product to you and the cost to ship it back! This is the policy of most vendors'. WTF! Now I can not withdraw the 'enter tracking information stage'

Aliexpress is not helpful, you cant speak to or email anyone. The have a crap virtual assistant called Eva, which is not helpful at all!

I would stay well clear of this vendor!

I have bought many items from this site. Model rc tank parts mostly but also some shirts and a purse for my wife. I have had about 98% success rate, most of the vendors are quite good, will even ship fast, and are honest. The easy way to tell if they are likely to be reliable is to see how long in business, and how many different items they sell. There are a lot of large chinese companies on AE and for the most part these are reliable. Otherwise they wouldn't be big companies after all. A vendor selling a whole bunch of products is probably going to get your product to you in under a month. Also check, if they show it, how many transactions they have done. Some also have reviews although who knows how reliable those are?! I have mostly used Mato mart and Heng long store. These companies are big, so I suppose, they are not going to do disreputable practices and they haven't-everything i bought from them has been delivered as described and within 3 weeks. Other places/vendors NOT linked to a large store-it's a real throw of the dice alright! I've been taken once or twice. One thing I never do, unless i've done lots of business with them before - I never order more then TWO things at one time! Some of them will fail to deliver one or more of the more expensive items, perhaps, hoping you won't notice-"save much money"!. The price of many items on AE are extremely tempting as they are meant to be. Just dont expect quality goods of any kind, they dont sell quality in anything, just utilitarian value. I avoid buying most types of shoes or clothing -that goes for any net company not just AE - also Chinese sizes seem to be different. If you want to buy from a store, buy something under $10 and see if they deliver it. If they pass that test, then and only then order something a bit more expensive. Third times the charm if you want to be cautious.

There is much talk in the "media" about "Ali Express" overtaking Amazon as a retailing internet giant. Fat chance, i say. Fat chance (no thats NOT the name of an AE Vendor)

I ordered a dozen glass crystals through a seller from aliexpress. While they did arrive, the seller made NO ATTEMPT WHATSOEVER to assure that they were shipped properly (i. E., all were thrown in a bag without any wrapping around them) and as a result, all were broken either completely in half or chipped at every single facet and were unusable. I am suspicious that they may have even been broken prior to purchase, and that they did this to unload defective merchandise and extort shipping/handling fees. I send a photo pf the damaged merchandise and was old that if I wanted a refund that I had to pay shipping to return the merchandise, which I refused to do due to the fact that the costs were high, no resale was possible on their part, and that they had shown complete negligence in their shipping. The dispute process was a joke; I ended up putting a stop payment through Visa instead. As far as I can tell, there is no way to air a grievance to aliexpress on a frozen order, so I have decided not to do any further business with them and I am sharing my experience where I can. Also, I have to say that prices on ebay are comparable if not better. Aliexpress is simply not worth the headache.

I found some great looking deals on women's wear and registered for the site. I wrote to vendors for more information about sizing and a couple of them answered me. HOWEVER, I could not find ANY information on the site about "duties, taxes, and fees" which I had to agree to pay if I made a purchase. Besides, the wording of their buyer agreements made me suspicious. I got messages from aliexpress in my email which offered a Customer Service link. HOWEVER each time I clicked on it I was taken to a page the said "page not found, error 404," etc. That's enough to stop me doing business there.