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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,449
quality
1,508
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

GB
1 review
3 helpful votes
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A massive bunch of crooks. Say no more. No customer back up, wrong stuff sent. Save your self some time and just bang your head against another wall.

Date of experience: October 23, 2014
Australia
1 review
5 helpful votes
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They can't even help you when you're not getting your refunds back
Hence why they don't have a feedback page
Because they'd get too many negative reviews

Date of experience: October 22, 2014
Florida
1 review
8 helpful votes
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DO NOT BUY FROM THIS WEBSITE, ESPECIALLY FROM ANDY CAO. HE SELLS FAKES AND I WOULD BET THAT EVERYONE SELLING ON THIS SITE IS A CRIMINAL. THEY TOOK MY MONEY AND WHEN I RETURNED THE FAKE ITEM THEY STILL KEPT THE MONEY. ANDY CAO LIED ABOUT RECEIVING THE ITEM BACK, AND THE DISPUTE PROCESS IS A JOKE. THE CHINESE WHO OWN THE SITE PROTECT THE CHINESE CRIMINALS WHO SELL ON THE SITE. NO DOUBT THEY HAVE "SHORT MAN" SYNDROME.

Date of experience: October 22, 2014
Arizona
2 reviews
0 helpful votes
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Stay away from wengang sa, now waiting one month and still not shipped. Have asked for refund they refuse. It does not take 3 month to process an order. Wengang sa SCAM

Date of experience: October 22, 2014
Texas
1 review
12 helpful votes
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TOTAL SAMMERS!
October 21, 2014

TOTAL SAMMERS! Don't ever buy from this website. Ordered a costume that was advertised as $29.63 with FREE SHIPPING, but they charged my card $130! BUYER BEWARE!

Date of experience: October 21, 2014
District of Columbia
2 reviews
14 helpful votes
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Those scammers asked for a copy of a passport, bank invoices, and a driver license... is that a joke or a NIGERIAN SCAM? You are kidding right? NO LEGITIMATE ORGANIZATION WOULD ASK FOR THAT KIND OF EVIDENCE! Do you really expect that ANYONE sane will send you that kind of documentation? SCAM. I am reporting your operations to FBI Cyber-fraud division and BBB--and advise anyone to do the same. I will give you appropriate ratings whenever possible.

Date of experience: October 21, 2014
Nevada
2 reviews
14 helpful votes
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I am not sure why people complain about AliExpress. I have been exceptionally happy with EVERYTHING I purchased. The wait time to receive the items sometimes takes a couple weeks or so, but the products are excellent and better than some of the U.S. made products. I am sorry to say! The only issue is that Chinese sizes are not like American sizes so order 1 to 2 sizes bigger than you usually would order. Otherwise, I will continue to shop at AliExpress! You cannot beat their prices

Date of experience: October 21, 2014
Australia
1 review
13 helpful votes
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I am so upset I bought a Nutri Bullit I used it 6 times and now every time I try to put it on it smell like burning rubber, I got it from Demi Zhong and I have sent them a lot of emails but no replay it is not fair as I was so happy when I bought it so is there a guarantee on electrical good?

Date of experience: October 21, 2014
Pennsylvania
1 review
6 helpful votes
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Do never trust aliexpress! I ordered 3 dresses before my sons wedding, and none of them even looked like the one on the pictures. Not even the right size! I'm size 8 and I ordered size 10, and the dresses where to small. I couldn't believe it. I returned them, got my refund from 2 companies, the third one I'm waiting since last June! And it was the most expensive $ 200. I keep emailing them and ones a while I get a response, but still no refund. Very very upsetting and frostuating.

Date of experience: October 20, 2014
Canada
1 review
8 helpful votes
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STAY AWAY FROM AKKING HONGKONG JEWELRY FACTORY. They take your orders with ridiculous order processing times, even when they don`t have the stock. Then they tell you that they have shipped the order with a Fake Tracking Number and NEVER respond to any questions on the orders until you call them on the Fake Tracking Number and file a Dispute. If they issue a Full Refund, you don`t even have the ability to leave any comments.

Date of experience: October 20, 2014
Michigan
1 review
8 helpful votes
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AWFUL
October 19, 2014

AWFUL. I ordered a halloween costume and paid 100 dollars for it. After paying the money, I found that it wouldn't be shipped until november 20th. I contacted the seller and told him that I needed it sooner, which he responded by saying he needed an additional 30 dollars to pay for faster shipping... I complied, since I had already bought it and the item would be pointless after October finished. Never received my item, the tracking number was for a completely different item, and I contacted DHL who informed me that they had nothing in their inventory being sent to my house. Contacted the seller, who said he sent out a new one as soon as I complained, but refused to give me a tracking number. I once again called DHL who told me that nothing was sent out for me again. Never did get a refund, and that was 130$ down the drain... STAY AWAY.

Date of experience: October 19, 2014
Canada
1 review
7 helpful votes
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I've had many Positive experiences on Aliexpress.com, however, avoid Supplier's company name: Elly Ma
Product website address (URL): http://www.aliexpress.com/store/*******
This seller shipped me 9 broken items (every one I ordered was broken!) I contacted seller right away, asked for replacement tops (all tops were broken, but the bottom half was ok). They asked for Pictures to verify, then would
Fix problem. That was the last time they contacted me. I sent pictures of broken items, they ignored me. Knowing that if I disputed it, other sellers wouldn't know, b/c if you dispute, you can't leave feedback. I decided to take the Hit, refunded my customers and found another supplier. DO NOT BUY from ELLY MA store http://www.aliexpress.com/store/*******
I have made many purchases on this site, it's not ALL BAD. I do check ratings before I buy, and tend to spread orders over multiple sellers in case I have to eat an order like I did here.
My order # was **************

Date of experience: October 18, 2014
Australia
1 review
8 helpful votes
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Disgusting customer service, poor quality products. I have sent out a number of messages and emails and have still received nothing. My product which I purchased is wrong color and made with no care, looks nothing like the picture and is just cheap. I asked to have images of the finished product sent to me before having it sent off and didnt even receive that. I strongly recommend nobody uses this website.

Date of experience: October 18, 2014
Tennessee
1 review
13 helpful votes
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I'm not happy with their service. I ordered an item for my granddaughter's birthday and was promised it would be here at the latest in two weeks. Two weeks later it hasn't even shipped. They don't even leave a customer service number for you to call. Now my granddaughter won' t have her gift by her birthday. I have ordered on many sites online and have always recieved products on or before promised date.

Date of experience: October 16, 2014
New York
1 review
5 helpful votes
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I ordered a lot of merchandise from AliExpress. I received some of the merchandise but not all of it. When I contacted the company to get a refund, I never received it, credit or product. They made me provide bank statements and all kinds of personal information and still nothing. It also takes very long to receive the products. BEWARE.

Date of experience: October 15, 2014
GB
4 reviews
16 helpful votes
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I will never use the company Ali express or the Company Shenzhen Advance Technology co Ltd again I bought a phone does not have the play store on it. It is useless anyone using these companies need to know if the goods are faulty they won’t refund or pay postage, don’t ever buy from these companies. I am also coming off Aliexpress because they are not as good as eBay customer service terrible as I have lost £60 pounds on a useless piece of equipment. I am warning all my family and friends my colleagues at work, clients and basically anyone I know or come in contact with. Basically buyers beware. If you want to give money away give it to a charity not these companies. Don’t ever buy from these companies. As I say please don’t use these companies especially Shenzhen Advance Technology

Date of experience: October 14, 2014
Pennsylvania
1 review
5 helpful votes
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This site is awful
October 14, 2014

This site is awful. I had to BEG to get a valid tracking number, after MONTHS of waiting for my item, it was the wrong size. Well I contacted the seller but no kidding the only communication asked was "are the boots for my feet?" That was the end, no offer to make it right. So I communicated with AliExpress, dead end, they told me I need to contact the seller. HAHAHA what a joke. They released the money months before I even received my product. What a joke. Do yourself a favor and shop on a site you know is a good site and trustworthy. To this day I still have the wrong size boots, and no refund or any communication from the seller.

Date of experience: October 14, 2014
Australia
1 review
9 helpful votes
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Really bad site...
October 14, 2014

Really bad site... Unprofessional sellers, poor communicstion, cheap and nasty products...

I've purchased 3 portable hard drives from different sellers, 1st arrived safely packaged all good. 2nd and 3rd (from different sellers) both where sent in bubble wrap envelope... SURPRISE they both arrived damaged and the sellers think that it is OK to post items this way...

Thursday I received 3 orders and only one was correct, cheap and nssty but it was what I ordered... 2nd parcel should have been 4 items but only 3 items where sent... 3rd parcel was for ladies T-shirt, received boys pants, seller not replying to message

Date of experience: October 14, 2014
Illinois
2 reviews
14 helpful votes
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ANYONE WHO IS SHOPPING AT ALIEXPRESS, STOP IT NOW...
This Is a warning, I ordered three items and it's been one year and I hadn't got nothing back. $569 down the drain. I tried emailing, calling, and contacted the number and emails provided, and got nothing back in the past year. Also, it says: FULL REFUNDS, and I got nothing no refund. What doesn't make sense is a rhinestone necklace, earrings and others cost only 0.10. I don't get that. Do you see why this website is a scam? Also it says: Your order will be received in 60 days. Then it'll come to your house in 14-27 business days. Yeah right, I don't believe those Chinese $#*!s, and you shouldn't either.

This site only accepts cards that they can keep taking money from. No UPS or Mail delivery, just weird cards. HALF the things on the page are just there for look. For example, you see those pretty item pictures? Those are STOLEN from the real stores. You don't get nothing. Well once I got a demolished iPhone. Really? I don't get it. The people that rate it 5 stars are those employees. I reported that site, and no the police cant find out. China? Really you cant find em.

EVERYONE out there. DO NOT VISIT THIS OR ALIBABE WEBSITES. It is so stupid and obvious that it's fake. I got a headband once with a fake logo DRAWN on there, and fake dots inside that aren't supposed to let it slide. I mean really? It was cut and demolished. OMIGOD, I mean it's stupid. Please guys listen, I don't want those Chinese idiots get their money off of you for nothing.

Date of experience: October 13, 2014
Canada
1 review
8 helpful votes
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I bought face cream make up from Aliexpress the seller Is Alina Chen i did not receive it yet since August 1 until now. Their tracking numbers do not exist at all. I do not know what kind of wiecked people Is this. She said she will refund me until today i did not get it. Poor quality products too. Better eBay or Amazon

Date of experience: October 13, 2014