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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,449
quality
1,508
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
8 helpful votes
Follow Ajitha R.
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Please never do business with Ali Express. They show one thing, deliver another thing. These sellers know that we are not going to return the product on our expense. And the refund %age is too low. Unless these rules change, I am not going to come anywhere near Ali Express.

Date of experience: June 27, 2015
Canada
2 reviews
3 helpful votes
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Best deals anywhere
June 26, 2015

I have bought product from aliexpress and all was in working order the only thing is the shipping company does not know if the product is fragile unless aliexpress put a fragile sticker on the package, my packages were damaged but the product survived the trip

Date of experience: June 26, 2015
Kansas
1 review
10 helpful votes
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I bought 2 different times from aliexpress; Both times I was very disappointed. First, I ordered two pair of polo shorts, it was 3 weeks or more before they showed up. Their XL is our Medium size. Obviously, I was very disappointed. Second, I ordered a watch which was shipped but when it arrived, it wouldn't run; I took the watch to a watch shop, but they said they couldn't fix it because it was so cheaply made. I WILL NOT BUY FROM THIS WEBSITE again. BE forewarned... They are scammers.

Date of experience: June 24, 2015
Virginia
1 review
8 helpful votes
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Terrible
June 24, 2015

I found this website recently and was very happy. I have placed. 6 orders and so far I have received 3. Something has been wrong with all of them. It is just about impossible to contact both the seller and Aliexpress. I spent well over an hour today trying to get in touch with them with no luck. I am done with them.

Date of experience: June 24, 2015
North Carolina
16 reviews
16 helpful votes
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Aliexpress.com
June 23, 2015

I'm not new to the overseas shopping, I was excited about this site and have ordered from them before and recommended friends and they haven't had any issues with orders not coming. I did have one (1) ugh experience, but that was my fault. I will continue to order from the site and recommend to my friends!

Date of experience: June 23, 2015
Canada
1 review
8 helpful votes
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Ordered a bathing suit 3 months ago, it said the order was complete and delivered but it never showed up and no refund was given. Do NOT use this site! It's a scam. The things I could say! Not happy at all!

Date of experience: June 22, 2015
Canada
1 review
6 helpful votes
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DISHONEST commercial practice: FAKE DESCRIPTIONS of "ORIGINAL" products to attract the innocents and honest buyers.

MY PERSONAL CONCLUSION: The descriptions of "Lenovo Original Phone" (not "GENUINE"!) products are FAKE and are made to attract the buyers.

If you order the FAKE DESCRIBED product and you pay XXX $ (by Visa. Mastercard, …) … you will receive a cheap, low end, wrong product that you can
== keep (the wrong product … but you can nothing to do with because it don't have the characteristics of the product that you need and ordered) or
== send back the wrong product (the buyer have to pay YYY $ for the return shipping (with tracking details!)) and AliExpress give you XXX $ FULL REFUND (ATTENTION: they pay you the refund when the returned wrong product arrive ( if?) to the seller!. So, finally, the balance that you have is (XXX – YYY) $. You loose every time YYY $!

After this very bad experience, I don't consider AliExpress a honest commercial platform!

Date of experience: June 22, 2015
Canada
1 review
13 helpful votes
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The first thing I ordered through them was fine: a small microwave part, which was as described. But then I ordered several more things and all were a disappointment: headbands too small for adult heads, pants labeled XL and 2XL that were actually more like M and L, and pants advertised as "100% cotton" that are clearly synthetic. The seller (who lied about the fabric content) said they would refund my money if I returned the pants, but the shipping back would be nearly the price of the pants. When I filed a complaint with the "shop with confidence" guarantee thru aliexpress, they offered me a whopping $4.32 refund on $14 pants that are garbage to me. So some sellers are legit but some are liars and aliexpress doesn't care or stand behind their "shop with confidence" guarantee. I spent hours on disputes and got back a fraction of my money. DON"T TRUST THEM!

Date of experience: June 20, 2015
Colorado
1 review
7 helpful votes
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Don't bother
June 20, 2015

I ordered 7 items I ordered them 3 sizes larger than I normally would because of the reviews. I used a prepaid card to be safe. I item was not delivered and was not refunded as I requested of them. 5 items where 1 to 3 sizes to small for me, 1 was to big but remember I ordered 3 sizes larger anyway, The shipping time was not bad and the products are really cute. Just not worth wasting money on this company, to bad they have cute fashions and the people I gave them to really liked them. Now they keep emailing me to change my review and give them more stars. I think I will have to block them because it has been over a month and they just won't stop emailing me they say they will refund part of my money if I will first give them more stars.

Date of experience: June 19, 2015
Australia
2 reviews
3 helpful votes
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Ebay is better
June 19, 2015

I got scammed on this site but i have heard of people who have found it good. I would just use eBay next time.

Date of experience: June 19, 2015
Canada
1 review
7 helpful votes
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Awful service
June 18, 2015

Paid for 7 items. They sent 2. Won't issue a refund. They can't be trusted. I'll never use ALIEXPRESS again.

Date of experience: June 18, 2015
Texas
2 reviews
21 helpful votes
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Leadship Store Store No. ******* Will misled you. The picture for item A011 FASHION Engine START/STOP Push Button Ornament for Car, Diamond Style, Automobiles Ornaments, Car Stickers, Looks gold, yellow gold. They call it clear picture 3 is not clear. They refused to correct the matter and took it upon themselves to send me blue. To make matters worse, they told me its my problem. Don't waste your time and save yourself the stress. Don't buy from them.

Date of experience: June 18, 2015
California
1 review
7 helpful votes
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aliexpress.com sucks balls they stole all my money first they tryed to charge me for 4 tiems then the guy shipped me a broken board and would not admit to it even with 50 pictures and a video i was required to pay shipping AGAIN so i was punished for there site and sellers SUCKING dont shop here AVOID AVOID AVOID.

And if you think there "help" center is going to help you. Your sadly mistaken they just blow smoke up your $#*! at best

Date of experience: June 17, 2015
Canada
18 reviews
55 helpful votes
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I just received Car Duster From your seller, which was defective as the extension pipe had bigger diameter. It was just about $10.00. I raised a dispute and was call a cheater in his very bad English. I had bought stuff from you but have never be treated in such a manner. Henceforth I will not venture to get anything from you as you DO NOT wet your suppliers and I do not want a refund let your seller become rich and you can share the spoils, But you have lost a customer. Plus spoiling the reputation of China.

Date of experience: June 16, 2015
New York
1 review
7 helpful votes
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Watch out. Thankful I have good CC company that alerted me. I never even went on their site but they somehow got my CC# and started charging..

Date of experience: June 15, 2015
Illinois
1 review
7 helpful votes
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AliExpress was the most horrible online shopping experience I have dealt with. Not only did they send me the wrong color dress that was the wrong size, stitched absolutely terribly in the wrong places, that was different from the the dress in the picture, they promised me 100 dollars back out of 164 because the shipping was so expensive. THEN, THEY DID NOT GIVE ME MY MONEY BACK! I messaged the seller over and over again and I have contacted the AliExpress website and they never answered. I do not suggest anybody every uses this website unless you want a horrible product different from what you ordered. The website is incompetent of giving a good product and any customer service whatsoever.

Date of experience: June 15, 2015
Thailand
3 reviews
4 helpful votes
Follow LA N.
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Have ordered many things, as described and delivered in the time stated, which for many may be a long time, slow boat thing from China, but the prices are decent. Use 2 other online sites for my shopping needs. AliExpress now being last to use after first two choices.

Only had one of their vendors send a product I was not happy with, and not even close to expectations from promo.

Contacted them for refund or replacement, actually replacement, if it performed as stated. Sent video evidence of poor performance. They complete ignored my contact with them through 2 different avenues.

AliExpress sent me a notice, stating something ridiculous, and said claim is closed.

Obviously I'll only order from them in the future, from vendors I already used, and only if my other 3 online sites don't carry the item, even if more expensive.

Quite a shame, as hoped they backed up their service a bit better. In the end they simply list vendors, you have to sift thru the good or the bad, and the one that was bad, had a 94 ish percent happy customer rating... so good luck with that.

I did tear the item apart, modifying it so it performed the way I expected. A hexacopter, and the USB charger that was provided simply didn't work properly, and trashed that, as I have other charging units.

I neither flew good, or the distance and time advertised. Battery under powered for the unit. Acceptable now, but out of the box, fairly useless. Good thing I'm an experienced tinkerer.

Date of experience: June 15, 2015
Illinois
3 reviews
9 helpful votes
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The items are too cheap ( too good) to be true. Ordered shoes, they got lost in china. I was refunded immediately. Ordered a coat that was supposed to be down, the foreign supplier, jenny sun, did not even know what "down" was and it was a jacket, not a coat and wayyyy too small. Ordered a xxl and i could no even fet my arms in and i just wanted extra room for when i wear sweatshirts underneath. Put in a dispute and got nowhere... SAVE YOUR SELF THE TROUBLE. NOT WORTH IT.

Date of experience: June 13, 2015
New York
1 review
6 helpful votes
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Received order as described but found error in my understanding. Logged dispute and contact supplier who agreed to exchange. I returned and supplied tracking information including signed receipt on supplier. Dispute period ended as did any more information from supplier. Alibaba has no additional means to resolve, they just shelter the thieves. America, avoid Alibaba.

Date of experience: June 13, 2015
GB
1 review
4 helpful votes
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This is worse online shopping experience ever. Late deliveries, items not as described, goods not delivered, bad quality of products, useless customer service. DO NOT ORDER

Date of experience: June 12, 2015