AliExpressReviews 8,094

This was my first time ordering from AliExpress so I had no clue about the limits in reporting goods arriving damaged limited to 30 days. I gave Tina Huang good feedback BEFORE unwrapping the frames from their plastic wrap--I didn't need them right away, and waited to unwrap until I did. The broken plastic was HIDDEN behind the frames bases (that screw into the frame... see link) so I had no clue the plastic that covers the photos were CRACKED. 8 out of 10 were bad! Beware of AliExpress sellers and their policies!

http://www.aliexpress.com/snapshot/*******321.html?orderId=*******0927

Bought a smartphone supposed to be a lenovo model (p780C) with octacore@ 3,5ghz 4gb ram 16gb on board memory... well real imei says is not a lenovo model true processor speed is dual core 1,2 ghz... less than 500mb of ram and of course not 16 gb of on board storage memory but like 2gb +-. They were even able to let you download a fake antutu benchmark showing super stats while with geek bench the sad truth was clear. Open dispute ask for full refund and willing to sell the counterfeit phone back, went to post office and the employee firmly suggested me to not ship it back due to china customs blocking loads of stuff so i would have probably loose 30+ of shipping fees and the fake lenovo... DO NOT BUY ON ALIEXPRESS i was not even able to write a review or post something on the buyers forum... trust me is just matter of luck... do not risk your money with those scammers...

From the start always knew that this is a marketplace, meaning that there will be many selleers, with various sellers.
Good thing they provide rating and review mechanism, so always read those before deciding to make any purchase.
So far so good, no problem at all.

Just updating everyone that despite my review outlining my frustration with the company, they have still not reached out to resolve my issue. - Like I said, they couldn't care less about their customers, they just care about selling shoes, after that, you're on your own.

BE very aware of Aliexpress
1. It' s not the quality that they say on the website I place an order and did not get what I thought I was going to get the specifications of the tablet is not truth full described 2) I then latter on return the item back at my own expenses grrrrr! And to make matter worse the seller REFUSE the package
3)the customer service wont to a damn thing with you they say they are going to work with you when all in reality they wont they just jerk you a round for weeks on end for then to say you lost the dispute and issue number 4) you get no refund back or any kind of service from them there is absolutely no purchase protection.and if there is a buyer protection they not honor it in fact the Aliexpress dispute resolution team vey quickly sided with the seller even if he is in the wrong and is selling you knock off faked PRODUCT
THEY DO NOT CARE TO THEM IT IS ALL ABOUT MAKING MONEY THEY HAVE NO integrity!

I have shopped on this site a lot and honestly never really had a complaint
Until recently
Half of the stuff I ordered didn't come and lately the only way to resolve it is through a dispute and sometimes the seller will give me my money back and now their new thing is to wait til the last possible second to refuse it and offer purchase protection and I escalate the dispute and nothing gets resolved
For example
Order # ************** ordered in September 2015, still not received, the crooked marked it as delivered and I emailed them saying I didn't get it, they didn't answer a heap of emails so I disputed, they continue til now to ignore me and I am out the money, well guess what I am dragging them down for it

Next was order #

**************
Still not here, they send me $#*!ed emails telling me to wait and I refuse every time because its almost January and I ordered sept 11,2015, are you f*$king kidding me? And they are pulling the same garbage I had to escalate the dispute and I don't want to wait for it anymore I want a refund, they are refusing, so until I get my money back from both of these a*shole crooks I will leave a bad review on every site possible until they take the hint!

So I came across this website and ordered a pair of sneakers and some tops. The seller selling the sneakers never shipped my shoes and said to me " We are sorry but our item is out of stock" so I'm waiting for 2 weeks for my shoes to ship and was told that They stole my money without telling me that my item is out of stock. Then the tops I never received I was given a tracking but wasn't mine the package was going to Spain and I live in the U.S. I contacted the seller and explained the situation about the tracking they insured me it was mine. But I doubled checked my address info and it was all correct. SO never got my items and I called my bank and they reimbursed me and the shoe seller messaged me saying I stole money from him and I did not when they never sent my shoes. Never again will I buy from aliexpress. I hope you get shut down ASAP

Be aware that you are buying on your own risk. There is Absolutely no purchase protection.
Should thing go wrong, and they very often do go wrong, you will never get your money back.
For example, I've got jacket made of cheap rayon that was advertised as 100% cotton. Filed dispute, demanding 100% refund upon returning the item back on my own expenses. AliExpress dispute resolution team quickly sided with the seller. Aliexpress makes money from sellers commissions. No wonder that they are bais and always protect their breadwinners.
All 4 "genuine leather shoes were in fact faux leather.
All 3 "100% cotton" closings ( a shirt, a jacket and a sport blazer) were made of rayon and polyester. Of cause there was no fiber content information on any label.
Design was good, so all items looked very appealing on pictures, but all of them were made from cheap cheap cheap low quality material.

Some sellers on Aliexpress scammer. If you want to buy products from a seller from Aliexpress, you have to pay attention to feedbacks for the product which you want to buy. If there is some bad feedback on the product or similar products, don't buy from the seller although they provide cheaper price in comparison to other seller. Be aware from the seller "Qing Feng Eletronic Co, Ltd". I have bought 30 pieces voice recorders, so 16 pieces of them don't work. I have sent several requests, but they don't respond. Aliexpress has sent two times email asking the sellet to respond me, but no response.

I want to share my bad experience with you on sitejabber
That's right that you can buy from aliexpress and receive your goods, i have already made some purchases from it.
But latelly, i bought something from it with my cousin account, and they have cancelled the payment, but they took the money from me.
In there laws they say that you will get a refund, but it has been 3 months now, and i didn't get a refund from Aliexpress, they told me that they are going to process the refund in 7-30 days, but they exceeded that delay 3 times more, and the bad news is that i still didn't get my money back.
This is enought for me, i'm not going to buy from them anymore, they are liers and thieves.
And the support team is poor, when i send complaints, they take soo much time to respond, and they always repeat the same thing, you sens that it is automated not having someone speciffically responding to you, and usually they don't fix your problems.

Now i don't know what to do to get my money back, cos literrally i have tried everything i can, i sent complaints, sent many messages to their team, posted the problem, and no one would solve the problem for you.
I mean if you are going to buy from a website that is not secure and does not have a refund system to it. You are risking your money.
May be i have lost money from aliexpress, but i advize anyone not to buy from this website, they are thieves, if they will cancel your payments, you are not going to get your money back, so why risking?
And i think there are much better websites out there with interesting goods and products and that are secure... so i advice anyone to not buy from Aliexpress.com, that happened to me don't let yourself become a victim