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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1847
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,674
value
1,573
shipping
1,617
returns
1,451
quality
1,510
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Australia
1 review
6 helpful votes
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I am very disappointed with this site and I will never try to buy from here again. On 2 occasions I have paid for runners advertised as available only to be told weeks later that they are not available. I am then given a refund but in the conversion I have lost AUS$20.00 in total. Aliexpress you are a disappointment.

Date of experience: September 30, 2015
Canada
1 review
6 helpful votes
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Don't dven order hair from BEQUEEN HSIR PRODUCTS. YOU will not get the hair as mentioned. They will tell you to do this n that & not want to refund you even half of your money. They will tell you to take away the bad. Review n leave a good one. They care more about lying to their consumers. The hair I got looked old. The curl pattern waSnt there. It was so frizzy. And they didn't care! Don't risk it. What the hell will I do with 30$ when I spend 120?

Date of experience: September 29, 2015
California
1 review
5 helpful votes
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Horrible!
September 27, 2015

Horrible service. I order a navy prom dress from this website and recueved it about a month later, still in time for prom thank goodness because it was so horrible I needed to find a new dress. First of all the dress was ill fitting even after I took my measurements, the color was sky blue and there were stains all over it. The fabric was heavy polyester and not chiffon. Don't but from this website unless you are ready to be disappointed. OH and they also REFUSED to give me a refund even after I sent the dress back!

Date of experience: September 26, 2015
New Jersey
2 reviews
0 helpful votes
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Quality
September 25, 2015

The hair is so soft. Feels like my own I like it that it could be washed and curled

Date of experience: September 24, 2015
India
1 review
11 helpful votes
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Don't even think about it
September 24, 2015

If you want to save your hard earned money, time and peace of mind, never, ever buy things from aliexpress, specially electronic goods. I had bought a phone that was out of production. The seller promised me that it's a refurbished original phone and so i ordered and paid extra shipping costs hoping for faster delivery. Instead, the seller used another courier service which did not cover the extra shipping costs.

The phone i received did not even turn on. The seller sent me another, same story, didn't work. If you can get a product at your local store for a few dollars more, buy it there, rather than form the unscrupulous crooks at aliexpress.

Date of experience: September 24, 2015
New Zealand
1 review
9 helpful votes
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Have been lucky but found a bad seller fake goods and AliExpress seemed to support the seller and closed the case. **************

Date of experience: September 21, 2015
Australia
1 review
6 helpful votes
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Few months ago I ordered and paid for a set of car seat covers. They never arrived. I was given the option of ordering the car seat covers again or getting my money back. I unfortunately ordered them again. To cut a long story short now after a few months I neither have the covers nor my money. High-tech highway robbery is the name of their game.

Date of experience: September 21, 2015
KR
2 reviews
7 helpful votes
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You get what you pay for
September 21, 2015

I have been using websites like dealextreme.com for a while. Since aliexpress came along, it is just so much easier to purchase products. The website infrastruceture is better (similar to ebay), and communication is easier. However, dont expect to get the finest quality for 5 dollars. You get what you pay for!

Date of experience: September 20, 2015
Canada
2 reviews
8 helpful votes
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This website links you to Chinese manufacturers directly. You can have better deal in here than Groupon, nCrowd Deals or other similar websites. You can find the price of the same items would only be half or even less expensive.

Date of experience: September 20, 2015
Australia
1 review
8 helpful votes
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Dont buy from aliexpress
September 20, 2015

I agree with John. Disputes are ignored. Sellers ignore U after first complaint. Never received my goods. Still waiting on refund.

My recommendation. Don't buy from aliexpress

Date of experience: September 20, 2015
Canada
6 reviews
6 helpful votes
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Good Website and Guarantee
September 20, 2015

Have made many purchases. Love the order management section. Some items have been short shipped and vendors acted quickly to resolve. Prices are good too.

Date of experience: September 19, 2015
Ohio
7 reviews
20 helpful votes
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They lie to you about the abilities of phones then when you start a dispute aliexpress bacs them up even with overwhelming evidence, the eternal team changes its name every month, if you check there reviews it's almost 1 star on all products, avoid aliexpress and there suppliers at all cost, you will get ripped off

Date of experience: September 19, 2015
North Carolina
1 review
5 helpful votes
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I used to have good luck with this site, but have been disappointed lately. Two shipments from regular sellers never even showed location scans, a month after they shipped them. One reshipped, but I only receive half the quantity I ordered! Second seller swears the tracking number is correct, but it's been 4 weeks and there are still no location scans? Sorry but it's either lost or they gave me a bad tracking number. I have been very patient requesting extensions to give them a little extra time, but it's getting ridiculous.

Date of experience: September 19, 2015
North Carolina
2 reviews
1 helpful vote
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I recommend
September 19, 2015

High heels, the color looks good, and the same picture. Just the right size.

Date of experience: September 18, 2015
GB
1 review
12 helpful votes
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I have made several purchases from AliExpress without issue however 1 item received was both not as advertised and faulty, I raised a dispute for this item where the seller tried to scam me for return parcel to China and I outsmarted him.

Pay by credit card

Do NOT return item before return shipping has been paid by the seller (Offline, this cannot be done at Aliexpress so must happen by e. G Paypal, but ensure payment is by "Personal Payment" so it cannot be charged back once you have shipped item to China).

Despite Aliexpress saying you must only send item back when return shipping is paid, their dispute system forces you to send item back or seller will receive full payment, so if seller avoids sending shipping payment and avoids communicating with you for 9 days, he gets paid.

Simple solution:
Issue a chargeback on the Aliexpress payment with your CC Company.

Then ask the seller to send payment by Paypal "Personal Payment" ONLY so he cannot Chargeback and leave the return shipping to you.

Date of experience: September 18, 2015
Australia
1 review
5 helpful votes
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They are thief and robber from china, do not buy from them, i brought from this site for goods from, but it is a damaged one, i report and try to replace with all the evident, they don't help at all, so it is between you and the seller, and you know, you never get your money back and replace, AliExpress won't help at all, they are disgusting like a robber

Date of experience: September 17, 2015
Australia
1 review
10 helpful votes
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Scam
September 16, 2015

Stay away from this site. Complete rip off. I made 2 purchases. Both were appalling. Cheap, Chinese rubbish. Tried to contact seller on both occasions. No response at all. Tried to open dispute. No response at all.

Date of experience: September 16, 2015
Tennessee
5 reviews
13 helpful votes
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I can't help but let people know about this site it is a major rip off the sizes are not true to size the XL looks like a small and the dress they sent me thin as toilet tissue they should have paid me to put it on. It was God awful! Never again

Date of experience: September 15, 2015
GB
1 review
10 helpful votes
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I ordered two bike batteries from a Chinese company on Ali Express giving them the exact specifications and dimensions of the battery, which the company agreed. Having secured my payment of $554.28, I have received an e-mail stating that the standard size has now changed. I wasted time setting up an e-mail account with AliExpress and time sending e-mails back and forth to the company. I have cancelled my order but fear I may never see this money again. Since ordering I have noticed that this tactic has been used many times on unsuspecting buyers. I am now incredibly worried that the seller will not authorize my cancellation and I will have to go into dispute wasting further time. My experience has meant that I will NEVER EVER trade again with AliExpress. Please read this and learn from my experience and that of many others.

Date of experience: September 14, 2015
Georgia
1 review
13 helpful votes
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Shame on you!
September 13, 2015

Aliexpress is a scam. Please don't order anything from them. I've ordered 2 phone cases and it been more than 4 months and I never received them. I would give them a zero for rating if I could. Big disgrace and shame on you aliexpress Consumers, please beware

Date of experience: September 12, 2015