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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,449
quality
1,508
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
4 reviews
6 helpful votes
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NEGATIVE COMMENTS
November 27, 2015

Why do I always get the most negative reviews from different people which make me not to trust AliExpress at all?

Date of experience: November 27, 2015
Pakistan
2 reviews
15 helpful votes
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Best online store
November 27, 2015

I have ordered 5 things till now, and they all are as expected. Although due to distance it take almost 20 days to be delivered, but I am happy with what I got.

Date of experience: November 27, 2015
GB
1 review
4 helpful votes
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Terrible
November 26, 2015

Bought 3 ladies hareem suits uk 14
When they arrive they were like a uk 8
The seller is horrible I sent them all back and he didn't give me my money back it was £133 sterling, do not buy from Ali express if this is what they do

Date of experience: November 26, 2015
Canada
1 review
4 helpful votes
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The only security issue here would be to send what they want! I can't believe they don't realize what they are asking. I'm pretty sure scammers would go for higher $$$ than the 0-20$ range I used to pay for their crap. Customer service inexistent s they repeat the same sentences over and over again in pretty bad english.

Credit card companies already have their own security checks. I'm going back to Ebay.

Date of experience: November 25, 2015
California
1 review
3 helpful votes
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I guess I've been lucky?
November 24, 2015

So, I'm a college student and buying clothes isn't easy when prices add up. I use aliexpress as one of my go-to stores. I am a pretty flexible person when it comes to clothes as I am not expecting my clothes to be top-quality all-around designer clothes. If you want that, you go to a store that sells those types of articles. However, when I first found out about this store, I was already expecting it to have average views. Why? First of all, the store is in China. The people in China make the clothes. They're intended for small people, but try to accommodate American sizes. Secondly, the store is cheap. So, you ideally get what you pay for. I've never had any problems with the store in terms of my sizing being off for clothes I purchased. I always estimate the clothing either being true to size since I'm petite or a size larger. You should ALWAYS measure yourself in cm and NEVER inches. Also, look at the reviews. It will save yourself. Common sense people: never purchase something without a decent amount of reviews. I only purchase clothes with not only reviews, but reviews with photographs of the clothing.

Date of experience: November 24, 2015
District of Columbia
1 review
4 helpful votes
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Horrible!
November 24, 2015

Horrible site please do not use! I purchase a skirt from this site and the product arrived and looked nothing like the picture. The cheap price tag grabs your attention but the quality of the material makes you run away. I had an horrible experience and do not recommend to anyone.

Date of experience: November 24, 2015
Maryland
1 review
4 helpful votes
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Never use this company
November 23, 2015

I placed order from this company online. After reading the bad review about this website, I decided to cancel the order. Guess what? The website REFUSED my cancellation, can you imagine? Ok, I have to wait without choice. I got a notification about DHL delivery for today, guess what, when I check it again, the goods is in Hong Kong. These guys are liars. My conclusion never use this site for anything. Unfortunately it is a Chinese company.

Date of experience: November 23, 2015
Bahamas
1 review
11 helpful votes
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I placed an order on the website July 29th, 2015 and today is November 22nd, 2015 and I have yet to receive my order. A little history about what happened. The postal company could not locate the delivery address and therefore they sent the package back. Since I realized this had happened I messaged the seller back in September. They said ok they will send a new dress. Once again no shipping notification was made. Two weeks later I messaged again, the seller said they did not receive the package back as yet. Once again I gave it some more time. In October I asked for a refund, the seller said send the address the order will be resent. I messaged back 10 days later saying once again i received no shipping notification. The seller messaged saying they have not received the package back as yet. It has now been nearly 3 months since the order was placed and I have received no dress and no money. In a good business they would accept this as a lost because of the shipping company and satisfy the company. I would have been ok with accepting another dress or even a credit at the store so they would not lose the money. Everytime I message they keep saying they have not received the dress back. This is not my fault, I did not receive the dress and send it back I never received it so this is not my issue. Never again will I buy from this site and more specifically this store. I will continue to write reviews on every website about how this store STOLE my money and never sent my product!

Date of experience: November 22, 2015
California
1 review
0 helpful votes
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Replica gold coins review
November 23, 2015

I bought libertyhead, st guardain $20 dollar and $10 dollar Indianhead gold pieces, from 4 different sellers. 1st seller libertyhead face look different then real libertyhead face on $20, on $10 dollar gold piece indian face look bad if you put it along side the real one you would see the indian"s face have very bad detail, goldplate on all coins to shiny, look kind of like fake plastic pirate treasure coins you buy. Never buy from this seller waste your money. 2nd seller $20 libertyhead detail great, but no reeded edges on st Guardians $20 no goldplated coins from this seller available all $20 dollar coins have yellow brass look instead of gold gold look like real coin. 3 rd seller st guardain $20 dollar detail and goldplate great no reeded edges but many different dates available st guardians worth buying,$10 dollar indianhead detail and goldplate great but to thin as thin as quarter maybe buy a few because have a lot of different dates no reeded edges-Roberts shop store no. *******. 4th seller thickness, goldplate and detail great on $20 dollar libertyhead and st guardains and $10 dollar indianhead store name Nostalgia store no. ******* st guardens only 1909 date available reeded edges on all $20 dollar gold pieces different dates. No reeded edges 1915 $10 dollar indianhead 1933 indianhead have reeded edges. Buy coinedge holders to put these coins in.The last two coin shops I have given you store numbers are probably the best for around $3 dollars a coin other shops a lot higher in price for a coin with detail and authentic gold exactly like real coin like the ones you get from these two shops.

Date of experience: November 21, 2015
Georgia
1 review
5 helpful votes
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Love AliExpress
November 21, 2015

I I'm a hairstylist and purchase lots of virgin hair as well as styling tools from this site. I have never had a problem with the quality and I always receive my items in a timely manner. The key is watch the reviews I only purchased from vendors that have feedback with positive numbers and positive results if the vendor does not have feedback or if none of the reviews are from an American customer do not buy

Date of experience: November 20, 2015
Jamaica
1 review
8 helpful votes
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Why does aliexpress dont help customers get back their money? I shopped at wholesale shoes and they didnt send them but lied all the way through that they had shipped my goods and when I caught them in their lie they said they couldnt refund until 10 days then offer to resend the slippers. I agreed and until now all my messages sent to them have been ignored and unanswered. I WANT EVERYONE TO STOP BUYING FROM THEM AS THEY WILL ROB YOU OF YOUR MONEY ENTIRELY..

Date of experience: November 20, 2015
Ohio
2 reviews
5 helpful votes
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I ordered a jacket with a North Face label so I thought it would be good. The jacket sleeves were 5 inches too short so the jacket is unwearable. I went thru the dispute process and pointed out that the standard size charts (as used by AliExpress) specified the 5 inch longer sleeves. The seller responded that the short sleeves were normal and I should send it back at my expense. AliExpress allowed a 30% refund or a full refund if I paid for shipping. Now I have a $50 rag. AVOID ALL PURCHASES FROM ALIEXPRESS.

Date of experience: November 20, 2015
Norway
1 review
2 helpful votes
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"12000 lumen bike light"
November 20, 2015

Got it in the Mail a few days ago. Charger was broken and performance is 2000 lumens max. Just for fun I opend dispute and was called a liar and a cheat. Total scam. Feedback they have is most likely fake and left by business partners.

Date of experience: November 20, 2015
Pennsylvania
1 review
6 helpful votes
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They promised me a refund but never received it!

Order number - **************

Date of experience: November 20, 2015
New Zealand
1 review
5 helpful votes
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Double invoicing
November 20, 2015

I am new to aliexpress and placed two separate orders to them. I was frustrated to receive many emails informing me I need to pay and also comments from sellers informing me, on the doubled up orders, that I need to pay. I spent most of the morning sorting, deleting and arguing with sellers etc. Extremely frustrating. Also, sellers telling me I need to make up my orders to certain amounts, to guarantee shipping and arrival. Very frustrating and not trustworthy.

Date of experience: November 19, 2015
Canada
1 review
16 helpful votes
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2 weeks ago, I posted herein that I was getting worried because the 17 days promised when I purchased 20 pieces of Toot Underwear on October 28,2015 already lapsed and I have yet to receive the items. On November 23 or Day 25th from the time of purchase, I got the package. I am relieved and may order again. I really think that it is usually the vendor who is causing the problem. Ali Express should check the suppliers they allow to sell through their site. I am happy that the vendor of the TOOT boxers is legit!

Date of experience: November 19, 2015
Ireland
1 review
4 helpful votes
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Aliexpress is the very very worst e commerce. They do not refund. You suppose to wait until 60 days. The sellers have more priority than buyer.
They do not listen to you.
They have the bads sellers
Do not buy on aliexpress

Date of experience: November 19, 2015
Nigeria
1 review
4 helpful votes
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Bad first experience
November 19, 2015

Please refund the money that was deducted for the orders you closed. You said 15 days it way past that and I still haven't received any refund.

Date of experience: November 19, 2015
Canada
1 review
3 helpful votes
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A great place to shop
November 18, 2015

I generally make sure the seller has a lot of good feedback and I read the negative reviews to see what could potentially happen... so far I have recieved all 18 items I have ordered and one I paid over 400 dollars... no negative experiences yet... have more horror stories of ebay! Atleast on aliexpress you can see what people are saying about an individual poduct to paint a clear picture of what you might feel... on ebay it can be a gamble... you might get junk

Date of experience: November 17, 2015
Canada
3 reviews
3 helpful votes
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People complain about the quality but if you are paying 8 dollars for a coat its not gona be amazing quality. If you are reasonable this site is great. No issues with service delivery or customer service.

Date of experience: November 17, 2015