AliExpressReviews 8,094

I purchased in Aliexpress site from a seller name "Dgaga Flagship Store", contacting a person name Cindy Lee. Not expensive item but it never arrive. This seller provide no solution but just simply refused to refund.

The story:
From Aliexpress site, I purchased just a $2.85 product from this "Dgaga Flagship Store" and paid them on Nov 11,2015. This is a fun gift to one of our friends for New Year gathering when we have the countdown. I expected 7 weeks' time is far more than sufficient for it to arrive.
Today is Jan 29,2016, it is already more than 2 months (79 days), but I still have not received it. I requested this "Dgaga Flagship Store" to refund me, but they simply refused and provide no other solution.
I then read this " Dgaga Flagship Store"'s buyers' feedback, and found so many of their buyers never receive their purchase.
Look like this seller is making quick money by not sending products out to all their buyers. I am one of them. Though the money I lost is only $2.85, plus no fun for our friends gathering, but I would like to warn all potential buyers DO NOT buy from this "Dgaga Flagship Store" in Aliexpress, or you may become one of the victim.
Keep far away from this "Dgaga Flagship Store" in Aliexpress site. Don't get Scammed by them like me.

I have made purchases from Ali express before, although the wait times can be a little long, it is to be expected since most items are from overseas. This particular order process has been ridiculous! I made an order in late SEPTEMBER. I have not received the item and its JANUARY. WTH?! Between numerous emails with the seller, poor English language communication from Ali express customer service, I am living a refund nightmare. At this point, I give up, I just know to NEVER shop here again. How is it that a company is quick to take your money but not to give it back when a problem arises! BS!

I am appalled at how "unprofessional" Johnny Gu is at the store " OXO V on the Aliexpress. Website. I will NEVER purchase anything else from her. The merchandise I purchased was nothing more than scraps of material and came apart the minute I pulled it out of the bag. Johnny Gu and I messaged back and forth and her demeanor is pitiful to say the least. I would rate her and the merchandise but there is not enough negative numbers other than a -10.

I have never had a shopping experience where it was obvious the seller was in the wrong, but I ended up on the losing end. I talked to Ali and the only resolution was to send the product back (shipping on me) and that was their protocol. Whatever happened to a company investigating and making a TRUE decision. I sent several photos. The product was totally damaged upon arrival, but I had to pay MORE than half of what I actually paid for the product to send it back. Rip off. They said they would give me a full refund, but is that really a full refund? No... Now I understand why they don't use paypal.

Aliexpress protects fraudent sellers. I ordered a dashcam and received a toy, took video evidence and pictures of it but aliexpress gave seller have the money because he sent me something.
This time I cant even get a refund for something the seller doesnt even have, he says its out of stock so he wants to send me something smaller and cheaper instead and refuses to give me a refund. I chat with customer support and they said there is nothing they can do. I put in a refund request and its been over a week since I paid him but he refuses to give me a refund for something he doesnt even have.
Im never using this site again. Its full of chinese scammers and this chinese company protects them. You've been warnbed stay away from this website.

This website is like ebay. You need to check out your seller. If they have no sales and no reviews but it from someone else. I have bought from many sellers. Some are very slow in shipping. Some so fast I can't believe it gets to me so quickly. These items are from China so if you really need something on a deadline buy several months in advance so you will not end up without what you need. I have gotten tons of costume jewelry like you would get at walmart but for a fraction of the cost. My favorite are the custom dresses. My daughter is 6' with big shoulders/bust but a small waist. It is impossible to find a dress that fits. She needed a prom dress we ordered it months in advance. Custom fit to her exact measurements. It came in about a month but it was the wrong color. The buyer offered to send another in the correct color if I paid shipping so they wouldn't be out. I understand a mistake so I sent them $ for shipping. Now we own 2 dresses that are amazing for 1/3 of the price I would have had to pay for one that would have needed altering anyways. LOVE THEM.

This was by far the worst online shopping experience I have ever had. I ordered a hat in the beginning of October and when it wasn't delivered I tried to message the seller who until January 15th told me that it was on it's way and had arrived in my city. I had already opened a dispute by then and my experience with customer service was awful! They did tell me that the hat had actually been returned in early December, but even though they knew I had not received my product it took them until January 22nd to issue my refund! There are a lot of fraudulent sellers on this site and it is clearly not monitored very well. I would think twice before ordering something here and see if you can find it elsewhere. I'll never shop on Aliexpress again. I gave it one star because I could not submit my review with no starts, but that's really what my review would be... minus 5 star experience.