AliExpressReviews 8,094

Here is my case and as I can see many people confirm that Aliexpress have fake shipping information and that is the way that they "win" the case.
I payed on 12.11.2015 and waited more than two months. I asked seller many times why it`s so long or if it`s lost but he convinced me that it`s just because of new year and he prolonged my buyer protection two times. I still didn`t receive my order and seller told me to open dispute and that he will refund me. There is where my problems starts. ************** (Dispute Case NO: *******763) For some reason case management team get involved and they checked tracking information (i tried tracking my order but ALL THE TIME it just had information that it`s in transit (shipped by air). Now suddenly they have information that post tried 4 time to deliver my order (3 times in one day and difference between two of those was 1 MINUTE!) than next try according to them was 25 days later!? In my country when post try to deliver without success they leave you note and the try NEXT day or deliver to your neighbor. Http :// imgur. Com/cbrKvJ1 I never had any notes and never received any package. Since i opened dispute, seller never answered. Http :// imgur. Com/1nR48jd Your team didn`t look at any of my answers and they just decided that I have to pay for return of something that I never received. Tracking information are obviously FAKE! This is seller that I have buy it from http://www.aliexpress.com/store/******* First and last time but because of your team unprofessional behaviour I don`t feel same to buy from your website anymore! I payed, waited VEEEEERy long and at the end I am guilty? I am shocked!

I had an item ordered in August and had yet to receive it when the deadline to open a dispute was coming up (October). The seller provided fake/wrong shipping "proof" for a completely different order to another country but that was good enough "proof" for AliExpress that it was in transit and the dispute deadline would be pushed forward another month. This continued with the seller providing useless / invalid "proof" that my product was being delivered. Eventually AliExpress kept siding with the seller despite me pointing out all the flaws in the sellers "proof". They awarded the seller my money even though I did not confirm I had received it nor was there tracking information to confirm this. I do not believe they care about the customer as they ignore all my complaints about bad information the seller was providing. Even after I had contacted their complaints department/customer service and they assured me someone would look into my issue with my dispute. I had provided information and pointed out in detail how the sellers information was false/inaccurate. I was told I would be sent an e-mail within 2-3 business days. I waited. Nothing. So after 5 days I got in touch with them again to check on the status of my complaint. From one rep to another no one knew about my complaint and I had to explain it over and over again. I finally realized that there is no real complaints department. They don't write anything down, make excuses for not being able to provide a case number, and apologize for the previous rep not doing what they said they would.

It seems customer support is there to lie and basically tie up people with no real help. I treid with three different reps. Each one told me teh same bs story and promised i'd be contacted. Each time tehre was no "record" of my complaint and tehy assured me one would be open.

They are liars and cheats. They refuse to even look at the sellers proof. As long as they provide something that is good enough for AliExpress. They don't follow up on anything or even read/care about what you say. Since then I refuse to buy from that website. They are there to sell their crap and take money from buyers.

Avoid at all costs! Buyer beware!

11.11.2015 i bought on aliexpress tablet in value 140.72U$, Aliexpress give me discount 10$, i make payment via paypal 130.72$. Merchant information: New Times Technology Co., Ltd ( http://www.aliexpress.com/store/*******). After cca 21 days i received tablet with lower configuration (in value about 40$) and with wrong ship time (i pay for faster delivery 6$). I started dispute process with merchant, Merchant agree with sending product back to China. I send back tablet with full equipment and with original container. I payd 20$ for post services with insurence (covering forfeit and damage package). Merchant received package and uploaded on web video with damaged and dirty package. I could not verify whether the damaged Shipment received by traders from the post office or destroy it to avoid paying the full amount of your refund. After opening package tablet had broken display. I requested after the commencement of vendors claim to the post office. Since he took over the already damaged consignment can I make a complaint. He denied this and sought compensation for damage to the display. The complaint was forwarded to aliexpress custom service and ruled in favor of the seller. AliExpress send me back compensation only $ 95.42. If you look evaluated this seller http://www.aliexpress.com/store/feedback-score/*******.html cheating This way all customers (some even detect fraud.) AliExpress that tolerates and allows dealers to rob other consumers...

I have purchased 22 items on this website so far and very impressed with it and can't understand why it has such low star review.
1) when ordering you have an opportunity to change your mind.
2) You can communicate with the supplier direct(unlike Gearbest)
3) If the supplier doesn't ship within a time frame counted down you get a refund.(This has happened once to me)
4) sometimes the shipping to NZ is slow but then I expect this as I opt for the free shipping.
5) Buyer can see at a glance the state of orders.
6) Good value for money

Please don't shop on this website. You will regret if you do. I ordered an item from this website in the month of June and I never got my item. I've been contacting the seller about a hundred times and I still didn't get my item that I ordered. So now, i'm waiting for my refund and I still did get that! Alexpress is stealing my money. I recommend to everybody! Do not shop on this website. You don't need anything from these idiots!

I ordered many things from aliexpress, on 11.11 sale. They gave me 2 months time for shipping it to india(maharastra). I got few products in 2 months but today is 4th feb almost 100days complete and still dint not receive the rest. When i open the dispute to refund back, they say wait for more 15days or go check in post office near by.
I have a question, will they give me the rest of my products or refund my money back if i open the dispute?

I was nervous buying the hair but I am impressed! So far no shedding or tangling

Nothing ever again related to alibaba. Ripped off by a chinese company. Purchased a T-shirt. Received a very blurry and color-washed-out iron-on that looked as if it had been enlarged without a corresponding increase in resolution. Ridiculous process to get a replacement or a refund. I repeatedly attached a photo to the dispute and their response was always a review was performed without the photo. What a scam!

First and last time.