AliExpressReviews 8,093

The seller lied to me and sent the wrong item. I ordered 9kg item, he sent 4.5kg item instead. He asked me to send him 30 more dollars, so he can send the right item. Aliexpress asked me to return the item, seller pays return postage. Checked with Royal Mail, Parcel Force, UPS, Fedex it was more than the item cost. £62 item (same price for return postage). Tried to contact Aliexpress multiple times, you just cannot get in touch with them at all, their chatbot Eva is useless. Aliexpress is a scam website if you have a problem and want to return an item. They will not help you. In the terms and conditions it was said that if the return cost is higher than the item cost, contact Aliexpress for the solution, but it was impossible to contact them, chatbot never transfers you to the live agent. It works as a scam.

I bought a clothing item for my wife's birthday (from Gagaopt store) - 2 months ahead (because items often take weeks or months to get here from China).
Lo and behold, the quoted measurements for the item were WAY LESS (read inches) in length. Of course it wouldn't fit her.
Here's the kick in the guts follow-up - AliExpress only has a a 15 day return policy from delvery - so stuck with no recourse and can't leave feedback on their site either.
DON'T WASTE YOUR TIME BUYING INFERIOR PRODUCTS FROM CHINA - go to a reputable store with guaranteed customer protection!
I'm deleting my account next...

I ordered a few items and one package showed delivered but I didn't get it. Contacted the post office and was told my package was mis-delivered by the postman. Items were never recovered. Contacted AliExpress with documentation from the post office to get a refund. They denied my request 5 times. I sent them an email from USPS showing all information they requested except an official seal as my local post office told me they don't have a seal. An official email on USPS letterhead should be enough but not for AliExpress. I'm working with my bank to get a refund now and I'm done dealing with Ali. I've been a customer of them for several years and now I'm taking my business elsewhere. Customer service is not helpful at all.

I stupidly ordered a product from Ali express and they took my payment immediately but after 2 months went by and I didnt receive my purchase, I tried to contact the seller... Thats when I knew it was all a scam! 6 months later and still dont have a refund!
DO NOT ORDER ANYTHING FROM THIS COMPANY!
And I thought I was an educated human being... My bad...

DO NOT SHOP AT ALIEXPRESS! You can't do a return or exchange because you have to ship items back to China which costs way more than the item you paid for. You have to get Customs receipts at the Post Office. An awful mess. They won't acknowledge to you about a return until a couple weeks later as if they are scare to tell you that the item have to go through customs. Deal with a copy that gives you return and exchange satisfaction and may even provide you with a return label.

LEEDOAR Factory Store the seller sells defective TWS earphone products, do not exchange, do not return money, no one should buy anything from him!

I returned the item due to the scratch on the item but I didn't get refund saying I returned a empty package which I didn't. I asked the evidence that the warehouse received the empty package from me but never did and I didn't get refund.

QJ CINGA 1987 Store is simply incompetent. The merchandise didn't arrive, I sent them the details that i launched an investigation with the local shipper and that they were eligible to make a claim. They stopped all communication instead.
I have found all other sellers on this site to be 5 stars. The product is often stage quality when it comes to clothing and be careful with sizing. Overall I've had some fantastic finds. Remember it's not one retailer but thousands.

I bought a swimming pool 280 Polaris skimmer bag but shipped me a totally wrong size and different clip size... Then I ask for return at next day but refuse to send me a right one and neither refund, Allie said nothing wrong, ok, I ask for return by dispute from PayPal, after that Paypal finally said ok to return but address in China. That's cost me $16 to send it back but my item is just $12. So frustrating and I call my credit card to dispute it. What a humbug experience... Don't buy anything from Allie anymore. It's a scam.

Love aliexpress very cute items for women
Cheap and fast shipping
Love them...

Bought several items. Shipped in two packages. Received one told both were delivered. Emailed alibaba customer support they were blaming the mail man. They don't want to hear you at all. Thanks God for the Amazon and Walmart. Buying from Alibaba is like throwing your money away. MY ADVICE NEVER TO USE THEM UNLESS YOU DON'T CARE ABOUT YOUR HARD EARNED MONEY….

I have ordered numerous products from Aliexpress over a two year period and have never run into any problems at all. Everything has been delivered fairly quickly and everything has been as descibed. Each to their own, but my experience has been very good.

I ordered 2 swords for my grandson in October for Christmas, they never arrived. When I called for a refund they stated that the items were in customs in Chicago and it was my responsibility to retrieve them? I live in Tucson, Az. I lost $120.00. DO NOT USE THIS SITE FOR ANYTHING!

They don't deliver products so who cares if it's cheap if you never get it in the end. Don't waste your time with this website.

The email reported my dress was delivered but I never received it. Customer service was not accommodating.

Great servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat service

Ordered a watch band that doesn't fit. AliExpressed ask for photos to illustrate problem. Sent photos clearly demonstrating the problem. Claim was refused.

Would only suggest trying AliExpress if the product was so cheap that you can, if it not's right, just throw your money out the window.

Every time when you receive an item they is defected you can open a case. And Aliexpress customer servive decides you need to return it and seller should pay return shipping. But the problem is that most sellers won't pay! And the last time it was simply ugly - seller did not answer and aliexpress customer service asked to send and after item arrived to send them post receipt and they will manage. Item was returned and received by seller, I sent post office receipt and even package picture but in several days they sent me email that my proof was not enough and protection time was over and just closed the case. Liars and robbers everyone there. Try to order from another platform if you care for your money

Best experience on AliExpress. I'm very very happy to be a customer of AliExpress. They do care a lot of their customers. Everything great, customer service great, all amazingggg.