AliExpressReviews 8,094

I have ordered multiple times from many different store through them. I LOVE everything I get. The key is to READ the information they supply, and to READ the confirmation they send. I ordered on 5/7 Saturday got most confirmations of shipping on 5/8 Sunday It also says that I have purchase protection till 6/27. That tells me it will be probably mid June before I see it. I also says that if I don't get it by then to open a dispute. All these things are highlighted and linked in the e-mail they send. If you think you are getting a designer. Dress for $20 and in 2 weeks, you are delusional They communicate quite well, and also check for messages. I cannot wait to get all the stuff I ordered, but I do order it way in advance of my needing it. This company deals is all languages all over the world, If I need to communicate, I used simple terms, proper spelling and no slang. I think they do a great job. Just remember, it is an import and it is coming from China, and a lot offer free shipping, WHAT! Thank You.

I have ordered several things and I got very low quality merchandise that took a long time, that being said I ordered a couple of swimsuit from different stores, Most did not ship fake tracking # and one I did get and it was the most worthless piece of crap I have ever seen, I think after you order they then try to duplicate the product. It had no elastic in it and was not swimsuit fabric at all and was see through, and at 61 years of age I don't want to wear see through, I have disputed, and if I don't get my refund I will do a charge back through my c/c company, please do yourself a favor and avoid this site they use the picture of the real product and you will not get what you pay for.

I have made a few purchases on AliExpress and after losing a considerable amount of money on various crappy items, I have decided to stop giving my money to this den of thieves. The quality of almost all the items was very poor (what do you expect "made in China" Duh!). I also had to deal with some crooks on this website. I unfortunately ordered some clothes and shoes that looked pretty on the website but were actually made of cheap material, badly cut and most of the time too small ( Asian sizing or midget sizing?). Every time I left negative ratings, I received begging emails asking me to change my rating in exchange of partial refund (avoid: Military Zhao and his store Loving Shoes 1985 (Store No. *******) or Emily Zhou ING Fashion Store No. *******). I guess thats how they make their money!
My last buying experience was the worst. I have paid $ 21.38 for a mouse that never worked. I contacted the seller with pictures proving that the mouse was defective. The seller did not respond and after I opened a dispute he finally sent me the following email (copied and paste): dear friend, what is problem with the mouse, and could you give us some details, we could solve together, and please close the dispute, we will be responsible for your order, please understand. Of course that was all I could get from him. My picture of the defective mouse were pretty clear and explanative, however Aliexpress dispute people deemed that it was not enough and asked me for a video. Seriously Aliexpress! How about some lessons in customer service! Do you really think that I have nothing to do but to make videos to prove that miserable piece of plastic I received is not working! Come on! Put a little sense into the way you do business! I did not even bother responding to their ridiculous message and I will just have to live with the idea that these thieves got away with it. If you keep shopping on AliExpress, just make sure to avoid this store: SH Electronics Store (Store No. *******).

Bought items for around $7.000 Canadian dollars and the items I was buying was all electronics. I was buying SD card, memory sticks, ps3 games, cell phones everything I got was fake the SD cards did not work the memory sticks where 2 Gb instead of 16gb the ps3 games where burned cds no covers no nathing I lost $7.000 I was trying to buy in small quantities but they kept pushing me to buy more because it will safe me same more money and will be cheeper for them to send. Now ever since this happen I never go to this Web side plus I got some treads twords me they sed we know where you live because I had my home address for shipping so I even got trades they kept calling me and kept sending me emails to buy more and more I hate that Web side I think everything they sell Is fake and you will just loose your money take my advice and stay a way from that

I was a littler nervous about ordering a wedding dress online especially coming from China. Due to the so called "buyers protection" plan, I felt comfortable. It clearly states if you do not like the product, was not what was described OR if it was not delivered in the promised delivery time then you could get a full refund. The dress was NOT the dress in the picture, you could tell they made an effort to duplicate it with cheaper fabric which gave the entire dress a different look. On top of that, I paid an extra 60.00 dollars to have it delivered within 15 days, not only was a fake tracking number issued, but we did not receive the product until about 30 days later. It was delivered bunched up in a small bag... thats right! A wedding dress balled up in a small bag, but it was not even close to the same dress. The very next day, I open the dispute and I am still waiting. It was denied at first stating the they used good fabric and it was a good dress therefore I could not have a refund. Then whats the "buyers protection" plan for? OH thats right! To scam you out of more money. My advice ladies! Spend the extra money and find a dress NOT from here! You will regret it!

I have been with Aliepress for a couple years, but this year sellers have given up on honesty and Aliepress has shown they support it. I recently purchased a car stereo and paid extra for high speed shipping so I could install it during my vacation. The seller had the deadline to ship my order in 3 days so that it should have arrived within 10 days. The seller claimed to have shipped it and gave me a tracking number for air mail (the free shipping method). I asked the seller about it and was ignored. After a few days the shipping company had not received the package so I contacted the seller again. I was ignored again. I told them I would open a dispute and finally received a message saying it was returned as damaged and they were out of stock. They asked me to wait and I told them I would like them to cancel my order and refund my money. They responded by claiming to have more stock and have shipped the package. I tried to dispute it when it showed the package had still not been shipped and was unable to. I contacted customer service and the cs agent didn't read my entire sentence but seemed to glace at the first part and send a reply that wasn't about the issue. I was finally able to open a dispute and despite showing evidence that the package was not shipped yet I was turned down because the seller claimed they shipped it and gave a tracking number which showed only that they sent the shipping company notice of a package.

Companies will give you an unused tracking number and then send the shipping company that number as a notice of intent. Even if they don't have your item in stock. Doing this allows them to list your order as shipped and then when they get the item in stock they will ship it out with that same tracking number.

This dishonest practice is now acceptable to Aliexpress.

Do yourself a favor and find a company that stands against this dishonest practice. If you do use this site don't pay for high speed shipping because even if the seller takes your money and ships via the free shipping method Aliexpress will still stand behind that company.

April 4,2016 I purchased 50 pinwheels for my garden / yard. My home is on the outskirts of a city and rabbits are a problem. I paid by credit card and the charge showed up on my account two days later. Three WEEKS later, I was informed my order had been cancelled, alleging non-payment as the reason. Today, two weeks later again, the charge on my credit card has not been reversed. Of course I've opened a dispute with the credit card company and trust all will be resolved from the financial end, but what a waste of time!

Are they seriously incompetent or were they attempting to take my money without delivering the goods? Either way, I cannot recommend this company as trustworthy.

I buy from AliExpress all of the time and I am usually very happy with what I receive. But recently I've received my orders and the orders were either "not as described" or priced too high for what I bought. On the one that I felt was too high, I purchased an aromatherapy bracelets for $6 each which is more than I usually spend on anything from Aliexpress. I left a poor review because they should cost a wholesaler like me $2-$3. They have tried to bribe me with $5.00 to change my review. I declined, They keep emailing me. Now they have told me to never shop there again. Ok. The other order was a ring that looked silver with a little black in the cracks, I received it and it is almost completely black - intentionally. I emailed the sell, he apologized and asked me to change my review, i won't but at least he put on pictures that showed how black it really is. Regarding clothes, I have only purchased a few things and they are beautiful! They are sewn together well, they are exactly like the picture, gorgeous, and they are American sized. I wear a 4 in the USA but ordered a Medium in the dress and then realized when I received it it was American sized and I could have gone with an S. One seller of the clothes that I bought is "Dot Fashion" and the other store is "Ethnic Clothing Store" Be careful and know that some of the stuff you ordered is not going to be as good as you think it should be, and some of your orders will exceed your expectations.

I ordered a replica of a Toy Story character "Hamm" the pig for a Toy Story collector and paid extra money for the box. The toy itself arrived but the quite flimsy box had been forced into the parcel causing it to be badly bent. Not only did it arrive bent the lid had been deliberately creased to make it fit into the package. As any collector will tell you condition is paramount when it comes to value. I sent the supplier a photo of the damaged box and asked for a replacement. The reply read "We have seen the pictures. There is no damage but bent a little. It doesn't have much influence". This was not my first time to use AliExpress but I assure you it was my last!

Hi ALL OF YOU!
I find none like big cheaters like Ali express joining hand with suppliers. I ordered a shirt order online from aliexpress. Company name OPAL CLOTHING
Id**************. I received no communication from the seller over the next few WEEKS even though I messaged on several occasions to enquire if the order had been shipped. Finally the good arrived things I received were very cheap looking and poorly made and most important very very small in size. Their clothes are ill fitting, very poorly made, the material they use is not like advertised. It did not list the order information, nor did it provide me with a way of sending back this terrible article of clothing
I filed a dispute to which the seller responded that he will refund provided the item is returned back to his address. I mailed them to explain me the process of returning the good but the seller never responded. Now when I inquired about the cost to ship the items to hong kong it states 34 dollars.
It is practical that no body will return the item back since it costs 3 times the actual cost of good.
Its a game plan of the seller and the aliexpress is also involved in this fraud process. Customer care at aliexpress is useless of no help. I will never again purchase from this company. How stupid is this. For a wrong supply I have to pay the money for no fault of mine. I have been buying things from other online companies for several years now and never had any uisssues like this. I contacted the seller and asked for a refund, but he refused and told that he don't do refunds. Then I reported that scammer to AliExpress customer service and they said it was not their problem. They said that I need to talk to the seller and when I told them that I already did they said that there was nothing they could do.