AliExpressReviews 8,094

I have ordered from Aliexpress two cellphones and two tempered glass films (Order **************) on 08.02.2016. Estimated delivery was 12-30 days, so I thought that I can live with it. 45 days later I asked again what is wrong with my order and they told me my package were at the customs waiting for me. In the tracking tool I could see that the package was in customs waiting for me to clear it. I called the customs and they told me that they don't have my parcel. If they had it, they would either clear it automatically and issue a clearance fee for me to pay or they would send me a notification. Nothing of these happened. I told that to Aliexpress and they told me to be patient. Aliexpress supposedly offers a 60 day purchase protection. This is why I started a dispute few days before this expired. A week later they told me, that I should contact customs because they have my package (according to their tracking tool). I told them that the buyer doesn't do that in Germany but still I contacted again the customs and got the same answer again. At the same time I contacted DHL and I started a tracing process for these packages. I informed Aliexpress. Another week went by and they only answered that I should pick up my package from the customs and that there are several reasons that it can be detained and that it is my DUTY to clear it. At the same time I received the answer by DHL that they could not find the package and that the only person to make order an OFFICIAL TRACING is the seller. I called customs (another department) and DHL once more. Customs gave me the same answer as before. A kind employee of DHL also told me that the package travelled from Sweden (never knew it would go through Sweden) to Germany and the last place where it seems to have been was the customs of Kiel. But the only counterpart that could really order an official search is the seller. I waited another week until I got an answer by Ali. They told me that I should submit a written proof that the customs don't have the parcel. I actually called the customs once more. They told me that they only issue notices for parcels that exist and that they have. And if they had received my parcel they would have either clear it ans issue a fee or send me such a detention notification. I wrote that to Aliexpress once more. Their answer after a long time again was, that they would release the money to the seller if I didn't pickup the parcel or send them written proof. So they did. I have appealed to it today.
Apart from the 400 euros I lost, I have spent an enormous amount of time to deal with all this bureaucracy they put me through. Think about it before you buy.
I will be updating the post with the new episodes that are about to come...

Very shoddy business. I used AliExpress to buy a part from one of their sellers and after more than a month and a half, I still didn't receive anything (Order **************). All that Aliexpress is asking from me is to be patient but meantime it keeps pushing further the delivery date. As well, AliExpress won't give me a deadline after it will return the money I spent.
After 30 days passed from the purchase date you cannot submit any feedback which regards the sellers on AliExpress because, incidentally the delivery estimation is bigger (in my case was 35 days) thus the sellers will have a 'clean record' without merit. I don't know anyone who will post a bad review before the due date. It seems that all 'good' feedback you're reading is fake.
Trying to contact customer service is moot since you cannot respond to any e-mail sent by this department. E-mails are automatically generated and is mentioned that you cannot reply.
After all this, I decided to cut my losses (it was my first and definitely my last purchase on this website) and move to really honest companies like Amazon or eBay where the meaning of SAFE purchase is treated seriously.
The bottom line is if you wish to have a good buying (read safe) experience, spend a little more and DO NOT BUY FROM ALIEXPRESS
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Finally, after almost two months since I placed the order, I've got the goods. My opinions about the customer service and the rules that generally govern still stand and I won't use AliExpress anymore"

I've been buying many goods on AliExpress - never had any problems. It's an auction site so not everything is good quality and worth buying but it's easy to choose good products and sellers by simply reading feedback. I saved a lot of money comparing to buying the same stuff in me home country - so definitely a recommend! The bad side is the shipment sometimes take ages (1-3 months to deliver).

I have shopped from Aliexpress.com and it is a hit and miss. You have to know that this site is like a big mall with hundreds of shops some are good some are bad. I have a complaint against a particular vendor: http://www.aliexpress.com/store/contactinfo/*******.html
Do not buy anything from this store. They are fraud and you will not receive anything from them. I will file a claim with Visa and Paypall, because with aliexpress dispute I reached nowhere! Do not buy from this shop. Nior Jun is the "person" who is the contact and I guess the thief..

This Company allows its sellers to direct download all listings from EBAY and other sites. Most of what you see are not photos or intellectual property of the seller on AliExpress. If you purchase from AliExpress, you will either get a box or rocks, a very poor counterfeit or nothing at all. Ali Express does not support the buyer. Ali Express and Alibaba was created and exists to facilitate China exporting counterfeit, poorly made goods, or nothing. If you buy on AliExpress or Alibaba, you may get lucky and get a good counterfeit T-Shirt. Know that every time you support a site that is fraudulent, sells counterfeits, does not reimburse customers when they do not receive what they ordered -- you harm your friends, family, neighbors, and own Country. CHINA is stealing our products, and our money. PLEASE do not enable this theft. If this continues, authentic designers and manufactures of high quality goods will stop producing (go out of business) and jobs in your Country will disappear. LETS PUT ALI EXPRESS AND ALIBABA out of BUSINESS. If you do not shop on that site, it will go out of business!

The shoes they sent me were the wrong size. All I asked for was a return address so that I could return and replace the shoes and they would not provide me with one. I was asked to upload a picture of the shoes. They would not consider the 'dispute', as they call it, without a photo. This was not necessary because the wrong size is the wrong size. So I took a basic photo of the shoe, but when I tried to upload it, the allowance they gave for the size of the photo was too small. So I was not able to upload the picture and they would not consider my request. They kept on giving me deadlines, but not responding to my request. In the end they settled my dispute in the sellers favour because I had not provided them with the correct evidence. They do not have a 'help', customer service... There is supposed to be live chat, but there is never anyone at the other end. After the dispute, they ask for feedback, when you click on the link, the page is not working. This is a SCAM, THEFT, DAYLIGHT ROBBERY, whatever you want to call it, and I have seen other reviews! They should be closed down! I have bought all sorts of items, over the years, online and this is the first this has ever happened to me.

Beware of counterfeit goods and don't believe Ali Expresses Buyer Protection Guarantee to fully refund the customer the price of the good and the cost to return the products, even when they validate that the goods are counterfeit. I purchased what I later realised was fake and shellac. Ali Express agreed it was fake gave me a partial refund for the product and nothing for the cost to send it back. I was left with no products and worse off financially.