AliExpressReviews 8,094

I have used Aliexpress several times. Sometimes it has been OK but three times it has been totally useless. Each time it failed I swore I would never use them again. This is definitely the last time.

The first time the supplier sent the item via Europe even though I was near China living in Thailand at the time. The result was it took 6 weeks to arrive. The phone did not work properly and I tried many times to communicate with the supplier but they failed to get back to me

The next time the item was faulty also and I claimed a refund, but the Aliexpress system just said the dispute had been settled when I had done nothing of the sort so I never got my refund

This time I paid extra to get priority shipment but the item never arrived and the tracking shows that it has been despatched but never left China. I have opened a dispute but I have no confidence that I will get a refund.

If you use Aliexpress it is very risky I advise against it

I have been buying from this site for 4years and must have bought a couple of hundred items. Art and jewellery supplies the only problem I ever has was when I bought two items of clothing where the quality and size was awful but anything else I ever bought was perfect and I always contacted the seller before I bought to ask for a picture of the actual item so I've stuck to the same few reliable sellers and you really need to test out different sellers. I bought the same item 3times from 3 diff sellers with diff ratings and prices and amazingly the ones I found the best were those with a lower scoring

Dont buy from Sail Huang Fashion Ms. I ordered a fur collar jacket from Fashion Ms. Or Sail Huang company. The jacket arrived. It was not like the photo. The fur collar was much smaller and thinner, the lining was black not yellow as in the photo and there were 4 buttons missing from the collar. I received a partial refund of USD$25 for these problems and closed the dispute. (I should have sent the jacket back but it was for a birthday gift for my daughter and I didn't have time to order anothe one) Now after wearing it for 3 or 4 times the seam on the sleeve has split. The seller is not interested in doing anything and Aliexpress wont help either. Beware the photos of the products look fantastic but the item you get is something else. And you have no recourse if the items are faulty after 3 weeks. What a ripoff. Dont risk it. Not worth it.

Never use this site to make an online order; they cheat... I made 2 orders for shoes; the first one was too small and did not return it because I have to pay for the shipping cost which will make it more costly if I bought it in Canada. The 2nd one was a crap and the owners of this online site are Chinese protecting their Chinese suppliers.

Miguel

I ordred tile & paid in full $263.88 Few days later AliExpress started sending me emails regarding order. I was unable to view them because they locked me out of account that was created for ordering purposes. Today while on live chat w them (the only way to contact them) I found out they cancelled my order. While attempting to either get merchandise or Refund, they terminated live chat, dishing out kind words! Taking it up a bank (had to cancel my bank card) & law enforcement authorities. BEWARE

I have made about 90 orders without problems. If I had a problem, i have got very quick refund. All the sellers benefit from their reputation, so they don't want to get bad references, because AliExpress will cancel cooperation with them or the people will stop buying from them.
It's all about expectations. If you buy a "jewelry" for 1USD, don't expect Swarovski, but it could be nice for kids. Clothes are in general very good quality, just be careful of sizes. Especially the small things are reliable like toys, key-rings, T-shirts, towels, etc.

I bought several devices from a seller on ALi Express. The seller send me wrong device and I disputed the case. Ali Express took the seller side and when I appealed they did the same. Ali Express took the seller side again. If I presented my arguments to a naive person he/she could understand they point I was making and how i was spammed. But Ali Express did not listen to my points. It is obvious that Ali Express would take the seller side when they get their commission from the seller.

I ordered a flexible garden hose from this company and never received the product. When I tried to contact them it was impossible. I sent a claim to Mastercard and received my money back but this company claimed I received it to the credit card company and I got charged again. I am still fighting the claim but have no way of speaking to Aliexpress and will have to deal with my credit card company again. If I could give this company a 0 star I would. All this for $31.52. Do not trust this company.

Robbery of 340 dollars on Aliexpress. Direct Aliexpress messages about 6 months warranty and direct messages from Aliexpress about quality product. They did send me broken, horrible phone and then ignoring me for 3 months already. Customer support is not aliexpress... they have no rights to help you at all, they are not even in china... just ousider company hired from Aliexpress to avoid contact with customers and emailing to criminals. So you have zero chance to get help if Aliexpress steal your money. If anybody interestad about my story, i have all records, videos, pictures, converstations and messages. They are not even hiding that is robbery, but before you buy it, you have no chance to figure it out.

When you buy something in this site and you wont received it when purchase protection runing out, you wont be refund immediatly. Aliexpress will make last the situation during 2 or 3 weeks. They will improve your nerves during this time and, maybe you will let it go. It's why you must not make business with this site. ALIEXPRESS NEVER REALLY PROVIDED BUYER'S PURCHASE PROTECTION! IT'S ONLY A WAY TO IMPROVE YOUR PATIENCE!
Aliexpress, a benchmark of sellers many of which seem unaccredited. It's like a jungle that the company seem absolutely does not control. You run a number of risks including security by buying on this site. Recently, a seller sent me an email (I live in Canada) and several others including Russians without hiding my address. On the other hand, most customer service workers do not understand English well and use straightforward courtesy phrases that mean nothing. This customer service is unequaled poverty. When the employee understands a minimum of English, it is still very difficult to be understood, it is light years between my culture and that of the Chinese. Buy Amazon or Ebay, they respect their rules!