AliExpressReviews 8,093

PLEASE DO NOT PURCHASE FROM ALI EXPRESS OR THE VENDOR (HOT SEASONS). I purchased a wig and received the incorrect one. I told the seller and they told me to send it back and I will be refunded the wig fee and the shipping fee. I sent the wig back the end of February. I have not received a refund yet and it has been 7 months and im still trying to recover my money. I have contacted so many representatives from Ali express on this matter and no one seems to want to help me. The seller is no longer answering my messages. I was told by ali express that they would do a courtesy refund and they did not have to speak to the seller to do it. I still have not received this refund and have not been contacted about it. I NEED HELP. I think this is very unfair to Ali Express customers to be treated in such a way with no results FOR MONTHS. I WILL NEVER order from there again.

I recently purchased a new handbag from aliexpress and was more than happy to wait the 30 or so days for its arrival, i then received a letter from Customs stating that my goods had been detained. I later contacted aliexpress to say that my goods had not arrived and that the goods were witheld at HM Customs i also sent aliexpress a copy of the letter. Unbelievably they found in favour of the seller and not the person who was charged for goods which never arrived and are still with HM Customs. I purchased this item in good faith and never thought for one minute i would be robbed in this fashion. If you are looking for goods dont get them from aliexpress RUN A MILE TO A SAFER SITE!

At aliespress sellers can take your money post false tracking numbers, false pictures for their products and when you try to complain the only person you can talk to is a lame chatting service that limits how much you can say, blurrs the images you try to send as proof, limits the amount of evidence you can provide, have incompetent staff that blatantly lie to you. It has been over a month and i still don\t have my item or my refund. Shop with amazon they are safe.

Aliexpress! FAKE FAKE FAKE... Affiliate of my aliexpress sell tablet luogu octacore 2 giga ram mtk 6592 and I said that was pre-installed the play store. Otan my received had lied and I went to technical install... o O MY GOD... had 1 giga ram and was guad core with mtk 6582... tHE LORD HU BOND wITH MAIL *******@notice.aliexpress.com... their continuity and not bother me Reply! NO NO NO ALIEXPRESS FAKE FAKE... will go to consumer protection and will find my right and my money!

On Aliexpress, you will find a little bit more obscure Asian fashion among other things. Some of the sellers on there are great! Look closely at reviews and look for sellers with good feedback, especially comments about how good the quality is and how similar it is to the stockphoto. I've received great items from there that match the stock photos exactly! Only once did I not receive what I was really looking for. The only downside is that I don't really like the packaging that most sellers send their packages in as it looks really dirty and kind of scary to open but I guess thats what you get for really cheap shipping options. Other than that, feel free to try from a reputable seller on there.

They claim to have Buyers Protection, this is untrue. I ordered a total of 3 items from different sellers through Aliexpress. I received 2 of the 3 items. I left positive feedback for those 2 items. The other 1 never arrived, so I lodged a Dispute through Aliexpress, by communication with the Seller. The Seller offered me $0.00 Refund. A few weeks later Aliexpress stepped in... their outcome was to offer me nothing due to a lack of evidence. They asked for photo evidence, or upload proof. I couldn't send anything because I never received anything. The tracking from China shows my item is still in transit, but according to them this was not proof. My reply to Aliexpress is:-
I have purchased other items through Aliexpress and received my order. THIS ORDER HAS NOT BEEN RECEIVED... IT IS NOT AT THE POST OFFICE. You have not offered me a refund. You can see that the item has not even arrived at the destination Country. Aliexpress can see the feedback I have left previously for received goods. Why would I say that I haven't received goods unless it's true. You are basically saying that I have lied Aliexpress. Your Buyer Protection is Fraudulent. Everyone will know this.:-
Buyers Beware, be prepared to loose your money of you buy anything through Aliexpress, it's hit and miss with them.

Long delivery times. Most of my orders took around 2-3 weeks. Most orders were tracked so showed the deliveries. But the ones that weren't tracked, only half were actually delivered. They say there will be a refund on the site but I have to wait another month to see this. Will update if there is.
Products were mostly as they seem and I was happy with them.
Although one was nothing like the picture they displayed. Should have checked the reviews more closely.
Even if they say, there would not be exchanges or refunds once the product is received.
Order wisely by checking every detail that is available to you.