AliExpressReviews 8,094

Aliexpress has wide range of products. I made couple of orders and got delivered to me at the expected date. You can find all the latest trends and fashion. I just love shopping from this site.

I've bought a ton of stuff from Ali over the past years, and admittedly its becoming less and less due to how long shipping takes now compared to a year or two ago. But they are by-far not a scammer website, if you know exactly what you're looking for you can find pretty good deals. Additionally, in all the times I have escalated an issue Aliexpress sides with the customers and you do recieve a full refund eventually.

Aliexpress continues to fraud. The buyers are getting their reward coins from their hands. It fakes with counterfeit and high priced products. They also distribute them as gifts only to their relatives.

https://www.facebook.com/photo.php?fbid=**************&set=pcb**************765&type=3&theater

1(one) of 5 (five) of NUMEN WORLD WIFI smart HD cameras, my son and I bought from you, not working any more; 2 stop working after 6 months (winter in Canada),
1was defective upon receipt (I throw it away) and, 1 I just received in Dec/2017 shuts off when ever configuration is been initiated. I have 2 indoor cameras purchased from you and these 2 work fine as well as 1 outdoor with no problem at all
Could you comment on this issues with your respective suggestions.
Terrebonne, Quebec, Canada. Regards Paul

Your company is just making full to the customer.

- I ordered a tablet **************). It arrived. But with defect. When asked for repair. No proper place to communicate.
- We sent to warranty group. (service request *******) For first 4 months - they said -they did not received. After than they said, they received and can not repair. So, I can buy another thing like dolls etc. When asked to give tablet itself. After several weeks. I received email saying. I can choose a product from aliexpress website. I choosed same tablet (order number- **************).
- They said, they have sent me by post. I never received the tablet. After several email, they said, they have sent and I should check in my nearest post office. (shipment tracking number-LP*******0611) I checked 5-6 post office near my zip code and around. Not received.
- Do not make fool to the customer.

The website looks appealing and the big variety of items and the competitive prices are a guaranteed way to grab your attention but don't be fooled, because once you need them they will make you hate the day you purchased from them.

There was and error processing a payment for an order i placed and i thought i would give their chat service a try. The result was that i spent 3 hours talking to 9 different representatives and still no one could help me. They all seemed to be very unprofessional and every representative kept redirecting me to another representative or another department.

I was a new Ali Express customer placing my first order of 200$ and i still was not taken seriously! I wasn't even offered any kind of remorse or compensation for the hassle frustration and time wasted.

Wait, it gets worse than this. That failed attempt of a customer service chat system is probably the worse i ever experienced in my life. It is A JOKE! And here is why:

1- The conversation between you and the rep 'Self Destructs' in 3 minutes if no one typed anything. Its is basically their way in getting rid of you nicely. Especially when they ask you to hold while they 'check' your problem or ask you to try doing something in your account like (deleting and re entering your card). Which all consumes more than 3 minutes and results in disconnection, then you find yourself introducing yourself and repeating your story to another representative who has no idea what's going on. Irritating!

2- In the chat box where you type, you can type as much as you want with no limits but as soon as you press 'enter' to send your well thought and carefully typed wise words, you find that it gave you an error for exceeding the 'character limits'. WAIT! WHAT? Yes. Good luck with remembering what you wrote! I can't believe it either. They expect a customer to lose paragraphs and then rethink rewrite and rephrase his problem to one lines that don't exceed 115 characters at a time. Inconvenient!

3- Besides the helpless reps that would reply you with emojis and irrelevant sympathies mostly because they are out of words. They end up transferring you from a rep to another in the middle of the conversation without waiting for your reply. Which results in...!? " Hi I'm XYZ how can i help you today :) ?"
ARE YOU KIDDING ME?

Would i trust a platform that treats their customers like that? NEVER

Would i purchase from them again? I'd happily pay double the price somewhere else that respects me and treats me well for giving them my hard earned money.

*I will not be emphasizing on how shady the sellers and their pages and their duplicated products are. I will leave that to someone else.

Hope this helps,

Tony.