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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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Purchased a Teclast tablet, arrived with a faulty screen straight away and the seller have been a PAIN to deal with. AVOID THIS BRAND. DO NOT BUY THEIR INFERIOR TABLETS. Their customer services are the worst on the planet. Last but not least, Aliexpress has not been helpful at all. AVOID ALIEXPRESS. AVOID ALIEXPRESS.
I did not know why are you writing those bad reviews about aliexpress it was not as bad as you think sometime you can get late and sometimes you can get it earlier and I got my LeEco s3 626x in 10 days regardless there is a fire in California and it is way better than tomtop there is not much offensive about aliexpress TomTop is an offensive website filled with lies and it should be banned.
Two sellers canceled my paid purchase unless I paid 25% more for the items totaling $10,400. Aliexpress did nothing to correct or even respond to a dispute. Very poor experience.
The AliExpress is a great company. Your product is very variable and many sellers. I have lucky and no have problems in my orders. The products have excellent quality and delivery is top.
J'aime ce site, mais la livraison est vraiment lente par rapport a d'autre sites et les produit conforme à la description, pour les prix sont des fois trop élevé. Finalement le Site est sérieux et Je recommande.
How do you ever stay in business.
Contact number is incorrect, online support is a joke.
Where is all the support network? I know up the road at the Jockey Club.
It's been the worst experience.
Stay with my EBay
Shop with varied products and vendors. We must beware of false products and dubious quality. Look for sellers with good reputations and friends. I bought cell phones, games, covers and electronics in general. Post selling leaves a little to be desired and the dispute system is too complicated.
I bought a silicon doll from them. Instead of the face/head that was in the picture on the listing site I received a generic and not so attractive head. Their site says we would 100% guarantee get the same head that is in the picture.
It's been over a month now and I still haven't received the correct head. They keep stalling and giving me excuses that it is still in production, etc.
Their site also says that you're protected and that they don't collect your funds until you receive your item and you enter an approved or satisfied comment. They lie about that. The money was drawn from my credit card the day I ordered it. Very angry about this. Such a trivial reason to irritate the customer.
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There are lots of cheap stuffs but recently their prices went up. So i am starting to think i may now shop from there again in the future look out aliexpress you are losing us.
Ordered hats for Christmas gifts mid-November. It says it will arrive by mid February. Im not holding my breath, just glad i didnt spend much.
My order shipped over a week ago and still has not departed China. The 12-20 day arrival guarantee is bull. Will probably never receive this based off other reviews.
Please beware of using this as the Aliexpress dispute function is rubbish. Bought 3 items and got 2 delivered. Money gone got nothing.
Absolutely terrible experience. Ordered a dress. It never arrived. Refusing to offer refund. Customer service is a joke. Nowhere to leave feedback for seller.
I was foolish enough to place a high expensive order from AliEx. The have designed their system in such a way that their cheating sellers (there are many) reject order cancellations, even though buyers have the right to cancel. How is it in the world it could be fair that the buyer's dispute needs to be agreed to by a cheating seller. I have witnessed a seller who asked me to fake a cancellation reason. When i insisted to mention the true reason, he rejected my cancellation request and sent the shipment. Even worse, he deliberately sent a wrong (trivial) product that worth no more that 1 or 2 dollars. Another seller agreed to my cancellation request. Then when I bought an alternative product from another seller, he (the first seller) shipped the product. So I ended up by duplicate orders, each of which costs very high. Surprisingly, AliExpress took the side of the seller in his judgement for the dispute. My recommendation is to buy from AliEx, if nedded, only items that are not expensive, if you want your loss to be minimum. AliEx deals with many cheating sellers and it is less careful about the rights of the buyers.
Customer service is poor, no customer protection. Received 20% of the ordered. Money is not refund. Break the forgiveness of the buyer since the official office moved to England. I buy the goods 5 years on this site, but now I am disappointed.
Aliexpress is the worse website ever, please all customers if you don't want to lose your money don't order from this website, you will not get help you will not get your money back,
I order a purse since November, open a dispute, nothing has been done. They are thieves,
Every day, they extend the dispute time, and keep asker the buyer to be patient and accept the selle solution. They are worse than any other website
Use other website, they work for seller not for buyer. If you want more info email me at
I admit that I did not do my homework before buying from Aliexpress. Too bad for me and I learn my lesson. I bought a boots from them, they are not like the pictures in their sites. Actually, they smell bad and the quality is very bad. I do not like my purchase and to return is very expressive.
Aliexpress is gathering private information that it's forbidden to ask.
This is super dangerous to send them these things as all of your private information can be used for identity theft!
DON'T SEND YOUR PRIVATE COPIES OF YOUR CARDS, PASSPORTS AND BANKSTATEMENTS! THIS IS EXTREMEMLY DANGEROUS AND ILLEGAL!
I ordered something; have a tracking # but didn't create an acct. I can't access the site nor check on my tracking #! HELP!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members