AliExpressReviews 8,094

Deceptive site and wording will not get you what you want. Lack of basic English knowledge over there will not let your argument stand up since it is not understood. Return costs for item not wanted must be born by customer. Altogether an unpleasant experience. All that quite apart from the smelly rubbish I received another time, hardly fit for the label "bag." Went straight into the garbage (outside the house). Was it made from old tires? My advice: Stay with Amazon, light years ahead.

Hi,

My name is Anurag Trivedi. My order No. **************. While selling items description given was it's an original one. I bought without a second thought. While I received product, all earphones were fake as I had already used originals when launched in India. I raised a dispute for this and most shocking was their judgment in favour of seller who sells fake products using word "Original". I mean they even didn't investigated this complete case and still wonder how they denied the fact. This clearly states that customers shouldn't expect any neutral judgment from them. Please see attached self-explanatory pictures.

I made a shopify store, which I love. I used Aliexpress as one of my dropshippers. I got my first order, I was so excited! I put the order in at Aliexpress. The site let me complete the order. Of course it also let me pay for the order, then the next day I was sent a electronic e-mail that the product is out of stock. If it's out of stock, why do they put it in their stores? So my first order out of the gate, I had to refund. That makes my brand new store look bad. I asked for a refund, Aliexpress wont issue me one, and would like me to purchase another item instead with the money they have. So now I'm in the hole. The customer doesn't get her items, and I'm out the money I paid to Aliexpress. Now I'm going back through my entire site, trying to get rid of every item from Aliexpress without making it look too obvious. Because my store is now live and has had visitors and a number of orders from companies outside of Aliexpress. So I'm quietly adding inventory and slowly deleting the Aliexpress items. Hopefully my customers won't be like, wait a second, is this a new store? All the inventory has changed. Luckily my store is new and doesn't have a lot of traffic just yet. Hopefully I can fix the issue before people get too attached to my items. And no, I still have not gotten a refund. Just another computer generated e-mail telling me to use my funds to purchase another product.

This is very fraud site these people take orders and collect money from us and never send the ordered product, neither their sellers are genuine nor the customer care are helpful. These people are fraud simply. I ordered 4 items of which i received only 1. On asking selle they ask to wait, i placed order in august 17 and now its a year and on contacting the customercare they say will resolve matter, but truth is nothing happend. I lost my money also waste my time. Such cruel people.

I used one or two times before, it was ok. But recently, when I tried to order something, after I placed the order and try to make payment with my credit card. I got an error message say "For security reason this process cannot be continued. To make sure your transaction is secure, please provide us with documentation by click My Appeal for further verification"

Then I clicked My Appeal, the speed was horrible, after wait and wait then I got error say
"Too many redirects occurred trying to open " blur blur.

As I was use google chrome, then I switched to Apple Safari, same issue.

Then, I tried Firefox, Finally it opened a website ask me to upload:
1: copy of my ID
2: photo of the credit card I used
3: bank statement of the credit card

No $#*!ing way I can give out those info to a online shop. Who the hell they think they are.

If they just want to verify genuine customer, why the they don't check order history or use paypal.

Never use them again

Larry

Encountered many problems with verification and payment. Helpdesk will always tell you they will do something and asks you to wait. You go back to them when things are not fixed and they will do something else and asks you to wait. There is no escalation matrix nor having a supervisor or manager to speak to you. They will ask you to trust them and they are willing to help but you end up with no fix at the end of the day. Do not trust them. Different agents will have different solution to the same problem but won't fix the issue you have. Have fun! I just hope my credit card information won't be stolen because I can't get into the account to delete it and they can't deactivate the account on their end.

Ordered 4 coats and boots size chart not accurate. Items extremely small opened dispute to refund money. First 2 refunds were no problem. I then was notified my account closed due to abuse of buyer protection. But, I could dispute the closing of my account. I'm trying to do that but because my account was WRONGFULLY CLOSED, I was not able to use it to submit a appeal. REALLY!. If you buy clothing in a store and there is no abuse in returning items. I have now received the last two items of my order and of course the boots look nothing like allipress picture and they are so narrow you can't get your foot in. I have no way of contacting this company since they conveniently closed my account. This certainly not a trustworthy company.

I feel they protect their sellers too much.
I returned a pair of shoes because the design and colour were not what I expected. I paid extra to send them back and its been 2 months I still havent received my money.
I also tried to order something else on Aliexpress, its been 4 days and I havent heard from the seller. When I click "cancel order" it allows the seller 5 days to response, WTF?!?! They have already deducted the amount from my bank account
I dont think I will buy things off Aliexpress anymore