AliExpressReviews 8,094

On 12. 05. 18 I ordered a phone from a buyer at aliexpress and its came to my country at the 28. 05. 18 and since then there is no any information about the item. I contacted to the seller on the 18. 07. 08 and he told me to wait couple days and talk with aliexpress to open logistic dispute. At the same time i contacted the post and they said i have to pay tax and i paid, After that they said they cant track the item. The post told me to send a message to the seller with the note they wrote in English (I add that) saying the item cant be found. The seller told me to open again dispute but i couldn't because its said the time to open dispute is over. Since the item are in my country i didn't saw how the seller or aliexpress can help me but i contacted aliexpress twice asking what i can do because after all i didn't get my item. On the 27. 08. 18 and the 03. 09. 18 Aliexpress told they will contact me after they will check it and never send me anything back. They just asked about "Customer Service Satisfaction Survey" on email. I don't know what to do anymore. The item cost 303$ and its a lot money, Also paid tax... I'm tired from chasing

Aliexpress is an Ebay-like storefront that allows local & at home Chinese vendors to sell their product worldwide. Some vendors are better than others. Don't pay too close attention to the dummies who posted a negative review after trying to buy expensive things from an online source located in China! For the best AliExpress shopping experience, follow these rules:
1. Don't buy expensive items, that have great value. AliExpress is intended for buying fun, novelty items. Sometimes things get lost in the mail.:/
2. Avoid buying electronics, particularly cell phones. Their mobile system is much different than ours, and the cell phone likely won't be compatible.
3. Check for current vendor reviews. Seasoned vendors especially, will have many reviews around sizing, shipping, and communication. Be sure to filter out reviews from your Country.
Happy shopping!

They will not give you a refund. I waited mine for almost 4 months and the guy on the chat room Muyang Tie seller is very annoying and useless. I wasted a lot of energy to get back my money and nothing happened. But at the end I was glad I reported it to my credit card company so they can Flag and blacklisted them. The more number of complaints filed, the faster this company will pay their dishonesty and shut down, to get what they deserve.

Aware! Fraud. They send items that do not work or maybe even used ones knowing that the return shipping is more expensive than the price you payed for the item. Do not trust them. After weeks of negotiation they even did not send promised 50% of refund. Communication with aliexpress did nothing.

Внимание! Полный обман: высылают мусор неработающий в на дежде на то, что стоимость возврата превышает стоимость самого товара( а возврат - за ваш счёт). Эта схема процветала на eBay несколько лет тому назад. Обидно, что aliexpress опустился до этого. О сроках доставки я скромно промолчу...

I ordered a 10,2 inch multi media from Aliexpress website and paid in
Advance 268 Euros (306$). The actually did not have it in its inventory
Tried and almost forced me to buy a 9 inch one. When I at last made it
Clear that I do not want it, the seller instructed me, via email, to ask
For a full refund, the reason being (package not received). Since I was
Dealing with my mother's illness, I saw the message after about 5 days.
In the meantime the seller send another email saying that he has sent
The package. When I replied that he did not ask my approval for this
Action, he answered that he thought it was OK with me, since I did not
Reply to his email immediately! I told him that what he things is his
Problem and responsibility and that I do not want the product any more.
He replied that this is not possible and if I opened a dispute,
Aliexpress would support him. I contacted Aliexpress via live chat many
Times without any result. Now when ever I try to contact Aliexpress
Again, a message appears saying that all consultants are busy!
Actually I think they avoiding me! The most important fact is that I
Never received the product and have no clue where it is!

They took payment and flat out said they didn't have the item and were not shipping it. I tried to file a dispute on a vendor for a refund. Customer service sends some fake copy of a letter in Chinese. I paid with MasterCard but they keep trying to say they'll only credit my PayPal. But surprise it's not going through. They have no intention on refunding it. Then I tried to file a dispute about not getting a credit with customer service and it's been more than 10days so you can't. Everything is coming from China it takes 30+ days to receive anything from China. You can only file a dispute for 10 days. Don't order unless you love to throw your money away and pull your hair out!