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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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There is no buyer protection for large expensive items such as Creatbot 3d printers, as they know how to circumvent it by using delaying tactics until time runs out. They will warrantee or replace their printers!
Много раз помогали в сложных ситуациях, когда самой уже никак не справиться. Спасибо за профессионализм и поддержку :)
Me encanta aliexpress porque puedo encontrar desde componentes electrónicos para mis proyectos hasta ropa para mi dia a dia. Todo a precios inmejorables.
Los pocos problemas que he tenido, se han resuelto satisfactoriamente.
Gracias!
Decut makes really good finger tabs. This one is no exception from that. Sits really well in daughter hands, looks great and has good build quality. Only con is that it is made from cow leather not from hippo leather as I am used to :)
Estou muito feliz em ter conhecido este mundo que é o aliexpress, veio me abrir um novo mundo e a possibilidade de poder comparar coisas únicas que não poderia adquiri no meus pais, e mais ainda me sinto seguro com o aliexpress
Obrigado
Esta página no da problemas, con paciencia llega todo y se resuelve cualquier incidencia. Llevo 5 años y no tengo reservas de ningún tipo.
The products have good quality and received very quickly. I am very happy with my order. Highly recommended.
Muy contento, muy satissfecho, buen servicio, me siento seguro y proyejido, el unico problema que veo, es que los precios no paran de subir, pero por el resto genial
Super - Qualität zum unschlagbaren Preis. Ein riesiges Angebot brauchbarer Waren. Von hübscher, weiblicher Kleidung bis zum Bedarf für alle möglichen Reparaturen im Haushalt. Man spart viel Geld und fühlt sich reicher. Waren, die vor Ort nicht erhältlich sich, werden einfach bestellt. Ali liefert dann sehr zuverlässig. Ali kann man vertrauen. Das Warten auf den Zoll lohnt.
Why are all my t-shirt to SMALL for my body?
I wear a size XXL but these shirts are all to small,
You ripped me off and i will never order anything from ALIExspress ever again...
And im going to Vlog about my experience to let the whole world know how you stole from me!
Why, because the t-shirts are all from China, and so good luck sending anything back lol
Estoy muy satisfecho con el servicio de Aliexpress, todo el tramite se realiza tal como lo ofrecen, son imparciales y muy profesionales. Gracias
Lamps are solid quick delivery. Very bright light. And a little present. A good upgrade for my car. My previous order was also very satisfactory. Nice doing business with those guys.
This is one of the best sellers of smartphones! The product is quality, delivery is fast. Seller answers all questions very quickly.
I ordered a lot of stuff like smartphones, lcd's for smartphones. I had problem, either they didnt work on arrival or stop working within a week.
If im gonna be you for a second i would think again before ordering tech products from Ali Express. They customer service will not protect you.
Find something that accepts payments with paypal, at least you will be covered!
Todo muy correcto y buena calidad, el articulo esta muy bien fabricado, y se corresponde con las fotografías. Salida precio esta muy bien
This was my first and LAST time to order from AliExpress. I paid for my purchase and was promised a delivery time of 12-20 days. At day 28 I contacted them and they assured me it was being delivered that day. Nothing was delivered. At day 35 I contacted customer service again (which, by the way, is not easy... live chat with huge lag time between broken-English responses). I was told the seller would be contacted. I was then told by the seller (via email) I would not receive a refund and to continue to wait and to remove my online dispute request. 6 WEEKS later my product arrived. I no longer needed it 6 weeks later, as it was a going away gift for someone. I had to buy something else for the person, since my product did not arrive as stated.
I'm actually OK with the product arriving late - I mean it stinks, but I understand things happen. It was the POOR customer service and the "suck it up buttercup" attitude I got when I was trying to track the package and no one could tell me where it was or when I would get it. And they were most definitely not giving me a refund. But they were happy to keep my money for 6 weeks all while telling me to just wait and one day it will arrive.
Horrible company. Will never use again and will never recommend it. Too many other reliable companies with great customer service available.
Мне очень нравится Алиэкспресс, покупаю по интернету только здесь, очень много качественных товаров, которых нет в Израиле или есть, но намного дороже.
Great and various products++Low prices++Good contact withTop sellers.
A pleasure to do business with Aliexpress, hope to continue.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

