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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
3 reviews
0 helpful votes
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Good for small inexpensive items.
October 6, 2018

There is no buyer protection for large expensive items such as Creatbot 3d printers, as they know how to circumvent it by using delaying tactics until time runs out. They will warrantee or replace their printers!

Date of experience: October 5, 2018
Latvia
1 review
0 helpful votes
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Много раз помогали в сложных ситуациях, когда самой уже никак не справиться. Спасибо за профессионализм и поддержку :)

Date of experience: October 5, 2018
Spain
1 review
0 helpful votes
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Viva Aliexprex!
October 5, 2018

Me encanta aliexpress porque puedo encontrar desde componentes electrónicos para mis proyectos hasta ropa para mi dia a dia. Todo a precios inmejorables.
Los pocos problemas que he tenido, se han resuelto satisfactoriamente.
Gracias!

Date of experience: October 5, 2018
Ukraine
1 review
0 helpful votes
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Respect
October 5, 2018

The best boarding shop I ever used. Product quality and great selection. Diverse delivery. Flexible discount system. Always recommend to my friends.

Date of experience: October 5, 2018
Slovakia
1 review
0 helpful votes
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Gr8 product
October 5, 2018

Decut makes really good finger tabs. This one is no exception from that. Sits really well in daughter hands, looks great and has good build quality. Only con is that it is made from cow leather not from hippo leather as I am used to :)

Date of experience: October 5, 2018
ST
1 review
0 helpful votes
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Feliz
October 5, 2018

Estou muito feliz em ter conhecido este mundo que é o aliexpress, veio me abrir um novo mundo e a possibilidade de poder comparar coisas únicas que não poderia adquiri no meus pais, e mais ainda me sinto seguro com o aliexpress
Obrigado

Date of experience: October 5, 2018
Spain
1 review
0 helpful votes
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Seguro, serio
October 5, 2018

Esta página no da problemas, con paciencia llega todo y se resuelve cualquier incidencia. Llevo 5 años y no tengo reservas de ningún tipo.

Date of experience: October 5, 2018
Spain
1 review
0 helpful votes
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Great experience
October 5, 2018

The products have good quality and received very quickly. I am very happy with my order. Highly recommended.

Date of experience: October 4, 2018
Spain
1 review
0 helpful votes
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Excelentte
October 5, 2018

Muy contento, muy satissfecho, buen servicio, me siento seguro y proyejido, el unico problema que veo, es que los precios no paran de subir, pero por el resto genial

Date of experience: October 4, 2018
Germany
1 review
0 helpful votes
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Thank you!
October 5, 2018

Super - Qualität zum unschlagbaren Preis. Ein riesiges Angebot brauchbarer Waren. Von hübscher, weiblicher Kleidung bis zum Bedarf für alle möglichen Reparaturen im Haushalt. Man spart viel Geld und fühlt sich reicher. Waren, die vor Ort nicht erhältlich sich, werden einfach bestellt. Ali liefert dann sehr zuverlässig. Ali kann man vertrauen. Das Warten auf den Zoll lohnt.

Date of experience: October 4, 2018
Florida
1 review
0 helpful votes
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Why are all my t-shirt to SMALL for my body?
I wear a size XXL but these shirts are all to small,
You ripped me off and i will never order anything from ALIExspress ever again...
And im going to Vlog about my experience to let the whole world know how you stole from me!
Why, because the t-shirts are all from China, and so good luck sending anything back lol

Date of experience: October 4, 2018
Peru
1 review
0 helpful votes
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Satisfecho
October 5, 2018

Estoy muy satisfecho con el servicio de Aliexpress, todo el tramite se realiza tal como lo ofrecen, son imparciales y muy profesionales. Gracias

Date of experience: October 4, 2018
NL
1 review
0 helpful votes
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Good quality led car light
October 4, 2018

Lamps are solid quick delivery. Very bright light. And a little present. A good upgrade for my car. My previous order was also very satisfactory. Nice doing business with those guys.

Date of experience: October 4, 2018
RU
1 review
0 helpful votes
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Smartphones Xiaomi
October 4, 2018

This is one of the best sellers of smartphones! The product is quality, delivery is fast. Seller answers all questions very quickly.

Date of experience: October 4, 2018
Albania
4 reviews
16 helpful votes
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I ordered a lot of stuff like smartphones, lcd's for smartphones. I had problem, either they didnt work on arrival or stop working within a week.

If im gonna be you for a second i would think again before ordering tech products from Ali Express. They customer service will not protect you.
Find something that accepts payments with paypal, at least you will be covered!

Date of experience: October 4, 2018
Spain
1 review
0 helpful votes
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Perfecto
October 4, 2018

Todo muy correcto y buena calidad, el articulo esta muy bien fabricado, y se corresponde con las fotografías. Salida precio esta muy bien

Date of experience: October 4, 2018
Texas
1 review
2 helpful votes
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Never again
October 4, 2018

This was my first and LAST time to order from AliExpress. I paid for my purchase and was promised a delivery time of 12-20 days. At day 28 I contacted them and they assured me it was being delivered that day. Nothing was delivered. At day 35 I contacted customer service again (which, by the way, is not easy... live chat with huge lag time between broken-English responses). I was told the seller would be contacted. I was then told by the seller (via email) I would not receive a refund and to continue to wait and to remove my online dispute request. 6 WEEKS later my product arrived. I no longer needed it 6 weeks later, as it was a going away gift for someone. I had to buy something else for the person, since my product did not arrive as stated.

I'm actually OK with the product arriving late - I mean it stinks, but I understand things happen. It was the POOR customer service and the "suck it up buttercup" attitude I got when I was trying to track the package and no one could tell me where it was or when I would get it. And they were most definitely not giving me a refund. But they were happy to keep my money for 6 weeks all while telling me to just wait and one day it will arrive.

Horrible company. Will never use again and will never recommend it. Too many other reliable companies with great customer service available.

Date of experience: October 4, 2018
Israel
1 review
1 helpful vote
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Мне очень нравится Алиэкспресс, покупаю по интернету только здесь, очень много качественных товаров, которых нет в Израиле или есть, но намного дороже.

Date of experience: October 4, 2018
France
1 review
1 helpful vote
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Parfait,
October 4, 2018

Expédition rapide, matériel reçu impeccable. Mais cela fait pas mal de commande que je passe a ce vendeur. Et le matériel est toujours la même qualité.

Date of experience: October 4, 2018
France
1 review
0 helpful votes
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Perfect deal
October 4, 2018

Great and various products++Low prices++Good contact withTop sellers.
A pleasure to do business with Aliexpress, hope to continue.

Date of experience: October 4, 2018