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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent!
I placed an order from China nearly 2 weeks ago and it still hasn't left China. I understand that an order from China may take some time for delivery, but if it doesn't leave China it will never get here. I have ordered from China on eBay and have been astounded at how fast it arrived. I don't expect fast service, but this is way less than reasonable.
Todo según lo especificado. La funda encaja perfectamente en el teléfono y ha venido antes de lo previsto.
Magnifique, j'adore ses pierres, envoie très rapide 15 jours pour la France, très bon vendeur, je recommande fortement
But, you need to remember and know how and when to buy to save even more. Thank You, Ali! Already made a lot of orders to different addresses (relatives and friends), use the site for 3 years and do not regret that came here.
Вот уже второй месяц не получается оплатить заказы - появляется надпись "По соображениям безопасности этот процесс не может быть продолжено." И слал все свои данные, и фото документов с банковскими выписками...
Короче затупили алибабаевцы по чёрному...
I ordered for Xiaomi Redmi Note 5 and Mi Max 3. I also paid for DHL shipping, everything totalling EUR 447:46
Items were supposed to arrive within 10 Days via DHL
I have written to the seller twice but the response is usually ''Give us few more days, you will receive your goods. Don't worry''
This is how it is for now.
I will keep you updated within the next few days.
Peter
Las pequeñas cosas son las grandes cosas en la vida las compras en esta plataforma ne andado buena vibración y alegría me contesta rápido cuando tengo un problema Pero hay que tener paciencia todo llega a su destino cuando te lo indica el vendedor o sea que el que les escribe está satisfecho con esta formas de compra
Great online webstore. In my opinión, much better than amazon, because the less expensive delivery. Great dealers, with a great RMA service and affordable prizes.
Very nice pens. Well packed and fast delivery. Wide selection of many items. I was very pleased in dealing with this store. I use pens I buy to reward my students.
Highly recommended! Buy directly from the manufacturers who know about their products. You can't go wrong. Great website.
All good i order more then 3 years and its always was good - dont worry about order - i order more then 2000$
Buena, el servicio muy rapido casi siempre, algun pedido de mas de 300 que e hecho tardo en llegar, y solo dos se perdieron, pero las devoluciones o reembolso del importe, ecepto en una ocasion fueron muy rapidas y sin problemas.
A very good experience I like AliExpress are very correct and the job solves the problems quickly and well I hope in the future to stay the same way I highly recommend AliExpress thanks for the collaboration.
Very good seller, fast shipping, high quality, i am very happy, i will buy again and again with many confidence
Покупаю уже в течении 6 лет. За данный период были и хорошие моменты и плохие. К плохим моментам хочу отнести покупку телефонов один стоимостью 220 евро оказался бракованным. Переговоры с продавцом не дали результат. Второй негатив тоже с телефоном за 350 евро. Был получен не полностью укомплектован. Не работала без проводная зарядка. После переписки в течении 1,5 месяца с продавцом была решена проблема. Исходя из личного опыта. пришел к выводу, что безопасно можно покупать только недорогие товары. на которых не жалко потерять незначительные суммы.
These are top notch and beautiful don't by the ones that are cheap they really don't look as good as these. I give these to Jahove Witness because the believe Jesus was hung from a tree and don't wear crosses and they love them. Thank.
В описании изделия на сайте - указано, что работает с картами до 512 гб под WinXP SP3, Win7, 8, 10. Изделие идет с драйвером версии 1535. В описании драйвера -работает только с Win7, 8, 10.
На практике - изделие не читает карты 64 гб на WinXP SP3. Описание на сайте -неверное и не позволяет использовать картридер для чтения моих карт на 64 гб на WinXP SP3 -lденьги на ветер. Пользователи WinXP SP3 не покупайте этот картридер- не работает с картами более 32гб.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

