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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kazakhstan
1 review
0 helpful votes
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Exellent!
October 10, 2018

Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent! Exellent!

Date of experience: October 8, 2018
Virginia
18 reviews
29 helpful votes
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So far, no good
October 8, 2018

I placed an order from China nearly 2 weeks ago and it still hasn't left China. I understand that an order from China may take some time for delivery, but if it doesn't leave China it will never get here. I have ordered from China on eBay and have been astounded at how fast it arrived. I don't expect fast service, but this is way less than reasonable.

Date of experience: October 8, 2018
Spain
1 review
0 helpful votes
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Buena funda
October 10, 2018

Todo según lo especificado. La funda encaja perfectamente en el teléfono y ha venido antes de lo previsto.

Date of experience: October 8, 2018
France
1 review
0 helpful votes
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Parfait
October 10, 2018

Magnifique, j'adore ses pierres, envoie très rapide 15 jours pour la France, très bon vendeur, je recommande fortement

Date of experience: October 8, 2018
RU
1 review
0 helpful votes
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But, you need to remember and know how and when to buy to save even more. Thank You, Ali! Already made a lot of orders to different addresses (relatives and friends), use the site for 3 years and do not regret that came here.

Date of experience: October 8, 2018
Poland
4 reviews
11 helpful votes
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Great
October 10, 2018

Had a few purchases with them. Can definitely find good prices and a great variety. The delivery times take longer than anticipated though.

Date of experience: October 8, 2018
RU
1 review
0 helpful votes
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Вот уже второй месяц не получается оплатить заказы - появляется надпись "По соображениям безопасности этот процесс не может быть продолжено." И слал все свои данные, и фото документов с банковскими выписками...
Короче затупили алибабаевцы по чёрному...

Date of experience: October 8, 2018
RU
1 review
0 helpful votes
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Супер!
October 10, 2018

Рекомендую! Отличный продавец, честный! Товар как и на картинке, качество супер, отправили быстро, доставили вовремя!

Date of experience: October 7, 2018
Ireland
3 reviews
9 helpful votes
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I ordered for Xiaomi Redmi Note 5 and Mi Max 3. I also paid for DHL shipping, everything totalling EUR 447:46
Items were supposed to arrive within 10 Days via DHL

I have written to the seller twice but the response is usually ''Give us few more days, you will receive your goods. Don't worry''

This is how it is for now.

I will keep you updated within the next few days.

Peter

Date of experience: October 7, 2018
Spain
1 review
0 helpful votes
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Las pequeñas cosas son las grandes cosas en la vida las compras en esta plataforma ne andado buena vibración y alegría me contesta rápido cuando tengo un problema Pero hay que tener paciencia todo llega a su destino cuando te lo indica el vendedor o sea que el que les escribe está satisfecho con esta formas de compra

Date of experience: October 7, 2018
Spain
1 review
0 helpful votes
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Aliexpress, i love yu
October 7, 2018

Great online webstore. In my opinión, much better than amazon, because the less expensive delivery. Great dealers, with a great RMA service and affordable prizes.

Date of experience: October 6, 2018
Florida
1 review
0 helpful votes
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Great Price!
October 6, 2018

Very nice pens. Well packed and fast delivery. Wide selection of many items. I was very pleased in dealing with this store. I use pens I buy to reward my students.

Date of experience: October 6, 2018
GB
1 review
0 helpful votes
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My favourite e commerce website!
October 6, 2018

Highly recommended! Buy directly from the manufacturers who know about their products. You can't go wrong. Great website.

Date of experience: October 6, 2018
Israel
1 review
0 helpful votes
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Great Experience
October 6, 2018

All good i order more then 3 years and its always was good - dont worry about order - i order more then 2000$

Date of experience: October 6, 2018
Spain
1 review
0 helpful votes
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Antonio opinion
October 6, 2018

Buena, el servicio muy rapido casi siempre, algun pedido de mas de 300 que e hecho tardo en llegar, y solo dos se perdieron, pero las devoluciones o reembolso del importe, ecepto en una ocasion fueron muy rapidas y sin problemas.

Date of experience: October 6, 2018
Romania
1 review
0 helpful votes
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Excellent
October 6, 2018

A very good experience I like AliExpress are very correct and the job solves the problems quickly and well I hope in the future to stay the same way I highly recommend AliExpress thanks for the collaboration.

Date of experience: October 5, 2018
Mexico
1 review
0 helpful votes
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Very good seller
October 6, 2018

Very good seller, fast shipping, high quality, i am very happy, i will buy again and again with many confidence

Date of experience: October 5, 2018
Latvia
1 review
0 helpful votes
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Отзыв
October 6, 2018

Покупаю уже в течении 6 лет. За данный период были и хорошие моменты и плохие. К плохим моментам хочу отнести покупку телефонов один стоимостью 220 евро оказался бракованным. Переговоры с продавцом не дали результат. Второй негатив тоже с телефоном за 350 евро. Был получен не полностью укомплектован. Не работала без проводная зарядка. После переписки в течении 1,5 месяца с продавцом была решена проблема. Исходя из личного опыта. пришел к выводу, что безопасно можно покупать только недорогие товары. на которых не жалко потерять незначительные суммы.

Date of experience: October 5, 2018
California
1 review
0 helpful votes
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Happy customer
October 6, 2018

These are top notch and beautiful don't by the ones that are cheap they really don't look as good as these. I give these to Jahove Witness because the believe Jesus was hung from a tree and don't wear crosses and they love them. Thank.

Date of experience: October 5, 2018
RU
1 review
0 helpful votes
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В описании изделия на сайте - указано, что работает с картами до 512 гб под WinXP SP3, Win7, 8, 10. Изделие идет с драйвером версии 1535. В описании драйвера -работает только с Win7, 8, 10.
На практике - изделие не читает карты 64 гб на WinXP SP3. Описание на сайте -неверное и не позволяет использовать картридер для чтения моих карт на 64 гб на WinXP SP3 -lденьги на ветер. Пользователи WinXP SP3 не покупайте этот картридер- не работает с картами более 32гб.

Date of experience: October 5, 2018