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AliExpress

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Peru
1 review
1 helpful vote
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FELIZ COMPRANDO
October 17, 2018

Estoy feliz, porque puedo comprar lo que deseo sin problema alguno y si no me llega el producto me devuelven el dinero. Nunca pense que era facil comprar por internet. Hasta octubre 2018 vengo comprando mas de 1 año.

Date of experience: October 15, 2018
Romania
1 review
1 helpful vote
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Fast shipping, good product
October 17, 2018

Very fast shipping and good quality, comes with a tool kit for easy replacements. Thank you very much!

Date of experience: October 15, 2018
Spain
1 review
1 helpful vote
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Excelente
October 17, 2018

Estoy muy contento con Aliexpress, pues siempre compro con confianza. Y alguna vez que ha habido problemas, siempre lo han resuelto con rapidez y mucha profesionalidad, por lo que lo recomiendo totalmente.

Date of experience: October 15, 2018
Lithuania
1 review
1 helpful vote
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Logism
October 17, 2018

Заказ доставлен без проблем. Отправляю 5 звезд. Большое спасибо. Хорошего дня.

Order delivered without problems. I send 5 stars. Thank you very much. Have a nice day.

Date of experience: October 15, 2018
Spain
1 review
1 helpful vote
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Very well
October 17, 2018

Excellent excellent excellent excellent excellent excellent
Excellent excellent excellent excellent excellent excellent

Date of experience: October 15, 2018
Belgium
1 review
1 helpful vote
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Zeer goed
October 17, 2018

Zeer goed
Goede verkopers
Naleving reglementen
Goede prijzen
Kwaliteit oké
Levering oké
Regelmatig kortingsbonnen

Date of experience: October 15, 2018
Spain
1 review
1 helpful vote
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Conforme con AliExpress
October 16, 2018

Muy encantado con el servicio que brindan, los artículos me llegan rapido y si hay algun contratiempo AliExpress me lo resuelven pronto, espero no cambien, saludos.

Date of experience: October 15, 2018
RU
1 review
1 helpful vote
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Good
October 16, 2018

I have been using this site for more than 3 years, I can tell I always received packages and there were no problems.

Date of experience: October 15, 2018
Canada
1 review
2 helpful votes
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It states on their website that they have easy returns and refunds- IT IS A LIE! I have been fighting with them to return products, on my expense, for items that were not as described and they will not accept them. They are not a reputable company/business to deal with.

Date of experience: October 14, 2018
RU
1 review
1 helpful vote
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Best internet shop
October 16, 2018

Very good internet shop. Cheap and nice quality. Huge range of goods. Clear site design. Delivery speed is different - it happens quickly, and it happens slowly.

Date of experience: October 14, 2018
New Zealand
1 review
2 helpful votes
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Absolutely delighted
October 16, 2018

Very well made, hubby loves it. This will certainly last the distance and keep everything safe. This one won't fall out of his pocket!

Date of experience: October 14, 2018
Canada
1 review
4 helpful votes
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So I ordered 100 led light bulbs for my place but when they arrived none of them worked! I couldn't figure out why... they fit and were the right size. I finally found out they are rated for a different country's voltage. The return shipping would cost me almost as much as I paid for them! I'm never dealing with these people again.

Date of experience: October 14, 2018
Czechia
1 review
0 helpful votes
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Excelent
October 16, 2018

A large selection of goods, well-established logistics, I'm happy. Unscrupulous sellers I have not met, and those. Worked with it fine.

Date of experience: October 14, 2018
Florida
1 review
0 helpful votes
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Great value
October 16, 2018

I like AliExpress because of the huge selection and great value I can find. I have had a few bumps along with way with different purchases but all have been fixed in the end.

Date of experience: October 14, 2018
Qatar
1 review
0 helpful votes
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Excellent with salesman Kevin Zed
The product high quality so for that I ordered more ans so many colors

Date of experience: October 14, 2018
RU
1 review
0 helpful votes
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Оценка Алиэкспресс
October 16, 2018

Иногда сотрудники Алиэкспресс защищают мошенников. Например продавец даже и не присылал товар, а деньги получил. Продавец мотивировал тем что я якобы сам его не получил. Представив в споре все доказательства того что продавец не отправлял товар, Алиэекспресс не разобравшись встал на сторону мошенников. Не справедливо!

Date of experience: October 14, 2018
RU
1 review
0 helpful votes
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Отлично
October 16, 2018

Очень нравится покупать на Али! Всегда товар качественный!
Если какие то проблемы Али решает справедливо.

Date of experience: October 14, 2018
RU
1 review
0 helpful votes
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Редми 6 (3+32) Золотой
October 16, 2018

Отличный интернет-магазин с широким выбором товаров. Продаёт действительно оригинальные "Xiaomi"! Быстрая доставка. В подарок стекла на экран и силиконовый чехол. КРУТО ;) Удобный и красивый интерфейс сайта. В большинстве-большинстве случаев быстрая обработка заказов. Все в плюсе +++++. ГАРАНТИЯ ВОЗВРАТА ДЕНЕЖНЫХ СРЕДСТВ.

Date of experience: October 14, 2018
Algeria
1 review
0 helpful votes
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Perfect glass
October 16, 2018

The product was successfully shipped at the end of the period and now I am using the product and it is good and excellent

Date of experience: October 14, 2018
RU
1 review
0 helpful votes
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Very good for me. There is many things
Very good for me. There is many things
Very good for me. There is many things
Very good for me. There is many things

Date of experience: October 13, 2018