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AliExpress

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
3 reviews
1 helpful vote
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Satisfied
October 19, 2018

I'm satisfied with the service AliExpress had provided for me. I've ordered a few items and I was able to track them while they were in transit. Will definitely order again.

Date of experience: October 16, 2018
NL
3 reviews
4 helpful votes
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Good
October 19, 2018

So far so good, hadn't had problems with the service. Maybe delays with delivery but nothing too long of a wait.

Date of experience: October 16, 2018
RU
1 review
0 helpful votes
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АлиЭкспресс Рядом!
October 19, 2018

Давно с Али, и Он меня не разочаровывает! Всегда новые скидки, и новые товары! Отличное отслеживание, всегда в трудных моментах можно получить помощь от Али!

Date of experience: October 16, 2018
District of Columbia
1 review
0 helpful votes
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I love the dress. Same like picture, perfect outfit, shipping was very fast, and seller was nice. Communication with seller is great.

Date of experience: October 16, 2018
Australia
1 review
0 helpful votes
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Both gorgeous dies, Santa's face needs to be a little bigger though, fantastic seller, the seller went above and beyond to make sure I got the dies in perfect condition and a great price, highly recommend the seller, Wonderful :)

Date of experience: October 16, 2018
RU
1 review
0 helpful votes
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Качественные очки
October 18, 2018

Aliexpress это отличная площадка где можно найти все что тебе нужно при минимальной цене! На этой площадке сэкономишь много денег. Так же площадка быстро и в правильном направлении развивается. Например делает доставку товаров из Китая с каждым разом все быстрее и быстрее. Я только рад положительному опыту с Aliexpress

Date of experience: October 16, 2018
Mexico
1 review
1 helpful vote
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Felicidades, gran plataforma
October 17, 2018

Great seller, send soon, excellent product, I'm happy, I'll buy again, I did not put pictures since I do not have a camera, but I recommend it widely, congratulations!

Date of experience: October 16, 2018
Spain
1 review
1 helpful vote
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Genial
October 17, 2018

Muy bien, muy rapido, muy satisfecho, de momento con el vendedor
Muy rapido. Buena comunicacion. Buen vendedor

Date of experience: October 16, 2018
Brazil
2 reviews
1 helpful vote
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Great
October 17, 2018

Everything was correct... The seller, the site, the product.
The information and details about the product was definitely decisive. Tks fo all.

Date of experience: October 16, 2018
Pakistan
1 review
1 helpful vote
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I have been using ali express since almost two years. Most of the vendors/suppliers are very well committed.

Date of experience: October 16, 2018
GB
1 review
1 helpful vote
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Poor service
October 16, 2018

They let their sellers to send poor quality goods. After dispute they demand you return for your expenses. So no goods, no money. No buyer protection at all

Date of experience: October 16, 2018
Bahrain
1 review
1 helpful vote
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Shipment of batteries (power banks as well as Lithium Batteries) is a grey area over here, you'll probably not receive your item even if the seller states that they ship it, at times it might reach you after a month or two months or even longer and in many times it does not even reach you! That's the only drawback I see to this website which I really hope they fix, aside from that AliExpress has already swept me off Amazon for the majority of the purchases I make online =)

Date of experience: October 16, 2018
Sweden
3 reviews
3 helpful votes
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I have only positive experience shopping on this site. I always receive what I ordered and the quality of products is always great. AliExpress choose only trustworthy sellers that is why I prefer this store over others. Keep up the great work AliExpress!

Date of experience: October 16, 2018
France
3 reviews
2 helpful votes
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Cool shop
October 17, 2018

I've been using this site for more than 4 years. The prices are quite good, there's a huge variety of items. Reviews left by customers also help a lot when choosing a seller. There are some minor downsides like long shipping times but that really depends on the time of the season and how quickly the seller ships the item. When asked for full refund, some sellers act impolite and refuse to negotiate, but that's when aliexpress steps in. If it really isn't your fault you didn't get the item that you've wanted, they do a full refund. Throughout these 4 years I didn't have major problems with this site but there's always a room for improvement.

Date of experience: October 15, 2018
Australia
1 review
1 helpful vote
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Excellence
October 17, 2018

I have been shopping EXCLUSIVELY on AlieExpress for the past 8 years and a Diamond customer, the service and products are the best price and quality available even cheaper than I expected.
I have had a few products not delivered - but!
100% satisfaction I receive from Ali Express helpline.
Very Very happy Excellent site to do business.
Christine Williams

Date of experience: October 15, 2018
Switzerland
1 review
3 helpful votes
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Allways protecting seller
October 16, 2018

Useless. The seller can ship broken non working stuff and gets money for it.
When you open a dispute you get a refund of 10% of the money you spend. Thats useless

Date of experience: October 15, 2018
Canada
1 review
1 helpful vote
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AWESOME SERVIVE
October 17, 2018

AWESOME, QUICK SERVICE 2 THUMBS UP, I NEED NOT SAY MORE,
EXCEPT I JUST ORDERED THE EXACT SAME THING FOR MY FRIEND

Date of experience: October 15, 2018
NL
1 review
1 helpful vote
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I bought a lot over the years. Always a good shopping experience and the small problems i encounterd were quickly solved by Aliexpress.

Date of experience: October 15, 2018
Spain
1 review
1 helpful vote
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Very good service.
October 17, 2018

Very good shopping experience, good protection and great buyers.
To Spain the shipping is very fast.

Date of experience: October 15, 2018
Mexico
1 review
1 helpful vote
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Buena compra
October 17, 2018

Los productos son de muy buena calidad, a un precio muy accesible. Comprar en ali express es una grata experiencia, encuentras de todo, a precios bastante razonables y por si fuera poco muchas tiendas manejan el envió gratuito, es altamente recomendable. Gracias.

Date of experience: October 15, 2018