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AliExpress

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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Trusted Sellers
November 23, 2018

I recommend to buyers all over the world for these coins and stores because they have good quality and trusted sellers. I hope the shop at Aliepress can always provide good service and nice / attractive bonuses / gifts (smile). I will always support you. Congratulations and success

Best Regards
Firmansyah
Indonesia

Date of experience: November 22, 2018
Chile
1 review
0 helpful votes
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Ali en general
November 23, 2018

Si mira mucha veces gratificante otras hay problema de los envios con aduanas o mala informacion en los envios

Date of experience: November 22, 2018
Mexico
1 review
0 helpful votes
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Happy shopper
November 23, 2018

Since i use Aliexpress i purchase a lot of supplyes there in all that time all purchases received good and good comunication with sellers

Date of experience: November 22, 2018
Germany
1 review
0 helpful votes
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Need improve Sales tradition
November 23, 2018

Bad only that during Sales many orders closed by Aliexpress by the reason of coupons using. If Aliexpress app choosed these coupons why orders closed?! It's very big problem

Date of experience: November 22, 2018
Spain
1 review
0 helpful votes
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With this company I have never had problems. I've been using it for several years.
The prices are very good, but the problem arises when Spanish customs sends you a notification, losing time in the management and sometimes ask for more taxes than the article is worth in Spain.

Date of experience: November 22, 2018
Estonia
1 review
0 helpful votes
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Excellent service
November 23, 2018

Products are very high quality, beautiful, I am happy and happy with excellent service.
The seller was responsive and understandable. The goods came very fast, was packed with conscientiousness. Great experience.

Date of experience: November 22, 2018
Texas
2 reviews
1 helpful vote
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Favorite Offshore Shop
November 23, 2018

Aliexpress offers a full range of goods, thousands of products, from low price high quality to high price high quality. And even more important, they are customer focused, taking great care to ensure the customer is satisfied.

Date of experience: November 22, 2018
RU
1 review
0 helpful votes
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Ждала его с нетерпением: в квартире жарко, оттого очень сухой воздух. А я еще и простыла. Ну очень хотелось побыстрей уже улучшить ситуацию с микроклиматом и здоровьем. И вот он у нас! Стоит, переливается всеми цветами радуги, благоухает лимончиком (я пару капель лимонного эфирного масла добавила), и увлажняет.

Date of experience: November 22, 2018
Hungary
1 review
0 helpful votes
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Magyarország
November 22, 2018

Eddig bevállt. Kedvező ár, elfogadható érkezési idő. Az oldalon még Nem utolsó szempont hogy felajánlják más eladóknak és hasonló termékét meg lehet hogy kedvezőbb árban van.

Date of experience: November 22, 2018
Turkiye
2 reviews
0 helpful votes
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My watch has gone
November 22, 2018

The watch that I bought has gone and now it is neither working nor charging. The seller does not respond my messages and the customer service does not help as well. They only say we are here for you, we are behind of you and bla bla bla. They do not find a solution for this problem. I think from aliexpress do not buy anything that is valuable for you. For me 100 dollar is a good money and i will not buy anything from them that is exceeding 20 dollars. Shame of you aliexpress, you are not covering your customer.

Date of experience: November 22, 2018
Saudi Arabia
1 review
0 helpful votes
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Best Place to buy on Internet
November 22, 2018

Till now I made over 65 purchases on Aliexpress and almost all the time had a positive experience except maybe once or twoice where the goods werent as described by the seller

Thank you Aliexpress

Date of experience: November 22, 2018
South Africa
1 review
0 helpful votes
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Bad
November 22, 2018

I have payed for my items and the should have came ka april still nothing, i contact the seller and said i need to stop commenting on the wall... i juss want my money thats it

Date of experience: November 22, 2018
KR
1 review
1 helpful vote
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When I received the thermometer from the parcel service, the thermometer was cold. Immediately after opening the box, i took my temperature, and I was surprised that my temperature was high.
After half an hour, the temperature reading was right. Probably because the environmental temperature compensation mechanism worked immediately after delivery.

Anyway, now the temperature reading is right.

Date of experience: November 22, 2018
South Africa
1 review
1 helpful vote
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Aliexpress used to be a good place to buy. Lately it is a different story. If you open a valid dispute your account will be deactivated. I see lot of users are complaining about the same thing. They are too happy to take your money but don't try to get it back.

Date of experience: November 21, 2018
Brazil
1 review
0 helpful votes
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Perfeito bom funcionamento recomendo...
November 22, 2018

Alta qualidade, bem embalado, chegou bem rápido, melhor custo beneficio, recomendo a todos...

Date of experience: November 21, 2018
RU
1 review
0 helpful votes
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Сроки поставки вымотают Вам все нервы, товар получите в 50% случаев неработоспособный, деньги вернете тоже в 50% открытых Вами споров

Date of experience: November 21, 2018
Brazil
1 review
0 helpful votes
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Super confiavel!
November 22, 2018

Recomendo a todos, vendedor super honesto e entrega super ráída, mercadoria de excelente qualidade, como descrito no anuncio. Parabens!

Date of experience: November 21, 2018
RU
1 review
0 helpful votes
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Всё отлично
November 22, 2018

Спасибо. Посылка шла 10 дней с Москвы, Заказываю не первый
раз очень нравится заказывать, така как быстрая доставка.

Date of experience: November 21, 2018
Brazil
1 review
0 helpful votes
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Tablet BENEVE
November 22, 2018

I'm very satisfied.
Delivery was very fast and product is of excellent quality.
I recommend to all Aliexpress users.

Date of experience: November 21, 2018
Romania
2 reviews
10 helpful votes
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Very good product and seller
November 22, 2018

This is the third unit buy to this seller. What can i say?... as every time I bought from this seller, I received the unit first of estimated time of arrival, the same very good quality of product (perfect fit in the car, very good sound quality), and very good communication with seller. I think is the best seller for this type of product.
Very seriously person. Thank you again for all your support

Date of experience: November 21, 2018